TOYOKO MIYASAKA GUEST SERVICES

CONCIERGE

Honolulu, HI • 808-***-**** • adjq1y@r.postjobfree.com • linkedin.com/in/toyoko- miyasaka-36382420/

CUSTOMER EXPERIENCE & SATISFACTION TOP-TIER CUSTOMER SERVICE RELATIONSHIP DEVELOPMENT

Performance-driven, energetic, and dependable Guest Services professional with 20+ years of accomplishments within the hospitality industry. Highly-enthusiastic multi-tasker who provides superb Customer Service and elevates Customer Satisfaction levels. Proactive, service-oriented concierge who utilizes well-honed people skills to promptly meet the needs of guests, while remaining calm and courteous in the face of stress-filled situations. Well-honed decision-making abilities and complex problem-solving skills. Thrives in fast-paced, fluid environments. Bilingual – English and Japanese. AWARDS

2017, 2016 – Leadership Circle Award, Disney Vacation Club

2015, 2014 – Top Conversion, Disney Vacation Club Award

2011 – $17M Net Sales, 10th Anniversary Award, Hilton Grand Vacations

2010 Top Career Achievement Award, Hilton Grand Vacations CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Disney Vacation Club Honolulu, HI 12/2012 - Present Sales Associate

Positively interact with guests, providing needed assistance to ensure they will have a magical Disney experience.

Offer guests personalized services while cross-selling additional product offerings.

Answer question guests and meet guest needs in a timely, well-organized manner.

Respond to guest needs and concerns while maintaining efficiency and displaying a friendly, courteous attitude.

Apply well-honed decision-making abilities and complex problem-solving skills to better enhance guest experiences.

Employ problem-solving protocols to effectively address guest issues and problems, listening clearly to address specific needs, and then take steps to provide solid remedies. Hilton Grand Vacations Honolulu, HI 09/2001 – 12/2012

Customer Service Excellence

Policies/Procedures

Quality Assurance

Strategic Planning

Team Player Mentality

Guest Relations

Sales Expertise

Effective Listening

Brand Development

Time Management

Upselling

M a r k e t R e s e a r c h &

Analysis

TOYOKO MIYASAKA 808-***-**** adjq1y@r.postjobfree.com PAGE 2 Marketing Associate

Reached out to prospective guests, inviting them to attend a Hilton Grand Vacations ownership presentation.

As a team leader, trusted to train new team members.

Exhibited Customer Service Excellence when interacting with guests.

Led efforts to work directly with member owners to resolve concerns—gaining trust by tackling problems and delivering mutually-beneficial solutions. EDUCATION

GED, University of Hawaii, Honolulu, HI

Bachelor of Arts (BA), Economics, Ritsumeikan University, Kyoto, Japan

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