Collections and Order-to-Cash Manager

Classification: Public

Maersk MNL GSC • Team Manager Indonesia• November 2019 – Present

Currently Handling Order-to-Cash Payment Application as well as Collections Indonesia Team to reach the monthly target for DSO, ADL, Cash Collected, Get Paid Uptake and Dunning Process.

• Inspiring Leader Awardee (Top Quartile 2020 Gallup Survey).

• Star Awardee of Q4 2020. Maersk STAR is the highest award given to employees.

• Performed Customer Visit and Joint Meetings to address the issue and correct the payment behavior of the customers in Jakarta. (October 2019)

• Migrated Accounts Receivable process from India to Manila and implemented process improvement to upskill the AR results. (September 2019)

• Improved the Service Delivery Level of Order-to-Cash Team from 96% to 99%. Maersk MNL GSC • Team Manager Oceania• April 2019 – November 2019 Driven the whole Oceania Team to reach the monthly target for DSO, ADL, Cash Collected, Get Paid Uptake and Dunning.

• Improved Get Paid Uptake from 39% on week 1 to 96% on Week 22.

• Reduced Damaged Container Collectibles by 50%

• Recommended Dunning Tracker to check the compliance % of collectors in dunning customers.

• Weekly Call Calibration to ensure Collector’s Quality Control of calls. Maersk MNL GSC • Collections and Pay-App Team Lead Oceania • February 2018 – April 2019 Responsible for driving collections team and ensuring that payment application team are allocating the funds timely according to GRA Controls.

• Implemented Intraday (same day payment posting) in OCE.

• Identified as one of Top Talents in Manila GSC (Mplify Program).

• Graduated on First Time Leader Program.

• Performed site visit to customers in Auckland to address the issues and align their process with Maersk’s Internal Process. (September 2018)

Maersk MNL GSC • Collections Team Lead New Zealand • December 2015 – February 2018 Supervised New Zealand Collections Team and Oceania Analytics Team to ensure the control and accuracy of reports and statement of accounts.

• Migrated the Analytics Process from Pune India to Manila. (November 2016)

• Improved OD90 by 50% reduction and OD365 by 75% reduction. Professional Profile

Assertive Team Manager engaged in motivating the team to reach the One-team goal. Proficient in collections process with the skills to provide the stakeholder’s expectations and customer’s needs. Consistent in aiming better results and continuous improvements on every opportunity.

Core Competencies includes:

• Leadership • Customer Relations • Performance Forecasting • Stakeholder Relations• Strategic Planning •

• Credit & Collections • Payment Application • Analytics • Awards

Inspiring Leader Awardee –Top Quartile 2020 Gallup Survey, 2021 January STAR Awardee –Highest Employee Recognition in Maersk, 2020 November CONNECT Program Certified – Coaching Program, 2019 September Manila Top Talent (Mplify) – 2019 February

5-Year Service Anniversary Award – 2017 May

Going the Extra Mile Award – 2016 February

Going the Extra Mile Award – 2014 December

Lean Six Sigma White Belt Certified – 2014 August

Customer Engagement Award – 2013 May

Professional Experience

Junalyn D. Jardin

• 533 J. Rizal Street, Vergara Mandaluyong City • adjq1t@r.postjobfree.com • +639-**-***-**** • linkedin.com/in/junajardin • Classification: Public

Maersk MNL GSC • Collections Senior Credit Controller New Zealand • June 2015 – December 2015 Focal for New Zealand Collections Voice and go-to person for all first escalation issues.

• Migrated Voice Collections Team from Auckland to Manila (June 2015)

• Going the Extra Mile Awardee for successfully migrating the process and within the deadline from Country to GSC.

Maersk MNL GSC • Collections Analyst Brazil • May 2012 – June 2015 Prepares report and Statement of account for GKC clients and Collectors. Performs reconciliation and analyzation should there be any fluctuation on cluster’s numbers

• Migrated Brazil Analytics Tasks from Brazil to Manila (September 2012)’

• Focal for Credit Customers Analytics, Legal and Third-Party Collector

• Received the Going the Extra Mile Award for Quarter 3 performance after cleaning up the accounts and implementing improvement on Statement of Account Process.

• Received Customer Engagement Award recommended by Brazil Counterparts.

• Certified as Lean Six Sigma White Belt Awardee after implementing Collections-Payment Application Clearing Share point.

Education

Bachelor in Banking and Finance Batch 2012

College of Economics, Finance and Politics

Polytechnic University of the Philippines, Sta Mesa Manila Technical Skills

Proficient in Microsoft Office • Power Point • SAP BI • SAP • BW • GCSS • RKEM

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