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Guest Relations officer

Location:
Springs, Gauteng, South Africa
Salary:
14000
Posted:
January 27, 2021

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Resume:

CURRICULUM VITAE OF RIONA DEVA

PERSONAL DETAILS

Address: Third Street 1686, Bakerton Springs, 1556

Phone: 072*******

Email; adjq0w@r.postjobfree.com

Languages: English / Gujarati (home)

Driver’s license: Code 8

CAREER OBJECTIVES

My main objectives are to work directly with international and local guests within a major hotel chain groups where I can add value to any organization through quality service. I am eager to contribute creative ideas toward the fast developing field of hospitality. I strive to enhance my background knowledge and skills to innovate and integrate the hospitality industry. It is my goal to plan and facilitate banquets and special events in so doing becoming an expert in the field of hospitality management.

EDUCATION

TERTIARY

Institute: University of Johannesburg

Diploma Course: ND: Hospitality Management

Modules passed: Hospitality Management 1, 2 and 3

Accommodation Management 1, 2 and 3

Food and Beverage Studies 1, 2

Culinary Studies and Nutrition 1, 2 and 3

Hospitality Financial Management 1, 2 and 3

Hospitality Industry Law 1 and 2

Pastel Partner

End use computing (Microsoft 2010 – Excel, Word, Power point, and access)

SECONDARY

Schooling: Spring Secondary School

Completed Grade 12 in 2010 (Matric)

EMPLOYMENT HISTORY

Company: Intercontinental Hotel Group (O.R Tambo)

Position held: Guest Relations Officer

Duties: Welcome VIP guests, prepare amenities in the rooms, organize shuttle services and concierge, check-in guests, banking, answering department phones and providing excellent guest services.

Duration: March 2016 till present 2020

Company: 54th on Bath Hotel – Tsogo Sun

Position held: Hotel Trainee

Departments worked: Front Office: reservations, reception, night audit, guest relations, banqueting and conferencing, instant service, accounts.

Housekeeping Supervision.

Duration: Six Months (15 July 2015 – 15 January 2016)

Company: Star Sound Productions

Position held: Banqueting Trainee Coordinator (UJ Practical Experiential Training)

Duties Event management, Managerial processes and procedures related to commercial operation, Flower arrangements, setting up for major events, Arranging and making center pieces

Experience in draping and decorations

Duration: Week 1: 18 March to 22 March 2013

Week 3: 29 July 2013 to 02 August 2013

Week 5: 07 October to 11 October 2013

Company: Late Harvest Catering

Positions held: Trainee Chef (UJ Practical Experiential Training)

Duties: Food preparation

Organizing and preparing platters

Event management

Managerial processes

Procedures related to a commercial operation

Assistant chef

Duration: Week 2: 08 April to 12 April 2013

Week 4: 05 July 2013 to 09 August 2013

PROFESSIONAL SKILLS

Skills: Well presented

Attention to detail

Ability to delegate

Excellent time management skills

Ability to work under pressure and meet deadlines

REFERENCES

Company: 54th on Bath Hotel

Name: Lenesh Naidoo

Position: Rooms Division Manager

Contact detail: 082-***-**** / adjq0w@r.postjobfree.com

Company: Star Sound Productions

Name: Tony Messer

Position: Owner

Contact detail: 082-***-****

Company: Late Harvest Catering

Name: Norman Viljoen

Position: Owner

Contact detail: 082-***-****

Company: University Of Johannesburg

Name: Anne Taylor

Position: Senior Lecturer

Contact detail: adjq0w@r.postjobfree.com



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