Executive Leadership and Management Professional

Executive Business Operations, Human Resource Leadership, Data Mining/Analysis, Project Management/ Implementation

Healthcare and Business Operations Financial Management Employment and Employee Benefits Law Benefits Administration Data Mining & Analysis Lean Operations Management Performance Management Performance Improvement Systems Efficiency Standards Development, Implementation, and Maintenance

Professional Experience

Froedtert South Kenosha, WI

Director of Operations and Human Resources June 2016 - Present

Direct and manage the day-to-day operations of Froedtert South, a debt-free, 200+-bed regional health system comprising more than 2,800 employees throughout southeastern Wisconsin.

Profit and Loss oversight and responsibility for ~$500M annually.

Designed, established, and implemented two new service lines which increased annual billables by $1.6M and generated over $250,000 in additional profits in the most recent fiscal year.

Direct oversight and management of 18 nurse managers and directors of various inpatient and outpatient units, departments.

Front line management of 12 employed providers of the Neonatology department including scheduling, payroll, billing, budgeting, annual reviews, and long-term department planning.

Function as a liaison between clinical and non-clinical staff, as well as human resource department and administration.

Oversaw departmental managers and directors to enact and execute plans regarding staffing, patient care, operational efficiencies, procedural changes, patient care issues, and intra and inter-departmental efficiencies.

Streamlined job requisition process to eliminate 75% of labor hours spent on requisition review and approval.

Implemented three new nurse extender positions to reduce department wage expense and reduce staff turnover rates by 12%.

Align desired personnel and operational outcomes with current practices in an effort to bring dated policies and procedures up to date.

Oversee and direct the staffing challenges of each department and implement cost-effective changes.

Implemented operational efficiencies to reduce extraneous nursing inpatient department FTEs by 26% between 2017 and 2020.

Create relevant staffing and clinical departmental data points based on financial statistics and summary data.

Lead member of construction planning committee overseeing a $67M ambulatory surgery center expansion from planning through completion.

Identified, designed, and oversaw construction of four new multi-purpose technology rooms and four mobile laptop education classroom carts to accommodate growing need for education and training space.

Space planning and office allocation development for all staff and on-site third-party vendors.

Great Plains Health Alliance Wichita, KS

Director of Human Resources and Marketing November 2013 – June 2016

Human Resource Manager November 2012 - November 2013

Established a centralized Human Resource department at the corporate level and integrated the HR and payroll departments of 35+ member and resource sharing hospitals throughout Kansas, Nebraska, and Colorado.

Direct management and oversight of 40+ HR and payroll professionals at hospital locations.

Provided expert advice to the executive management in facilitating annual reviews; developing and administering wage and salary review programs; and redefining policies, procedures, and practices on personnel matters.

Established benefit and personnel policies that directly contributed to a reduction in system-wide turnover in key support positions by 25% between 2014 and 2016.

Increased corporate HR resource sharing billables by 250% annually between 2013 and 2016.

Reduced hospital and corporate legal fees by over $200,000 per year.

Designed, oversaw, organized, and taught the GPHA Future Leaders program which identified future leaders of organizations throughout GPHA facilities and centralized leadership education including industry topics and general business practices.

Oversaw all human resource matters for corporate locations including directing human resource directors at leased and managed facilities; as well as serving as consultant and liaison for resource sharing entities.

Established, instituted, and closely monitored the success and impact of marketing, communications, and public relations programs geared toward improving the image of GPHA.

Established and oversaw the GPHA Community Donation Fund with redistributed $20,000 annually into organizations and movements within hospital communities.

Handled editorial direction, design, production, and distribution of all marketing materials, and coordinated the appearance of print and electronic materials.

Directed the execution of relevant market research to efficiently track trends in all markets and implement necessary actions.

Closely worked with the executive leadership, department heads, managers, key staff, and volunteers in establishing and maintaining a strategic perspective based on defined marketplace and constituent needs.

Established a reputation in the industry for implementing the Affordable Care Act and serving as resource and expert for over 45 hospitals throughout Kansas and Nebraska, as well as dozens of non-healthcare organizations.

Designed and implemented wellness programs for corporate employees.

Additional Professional Experience:

Halpin Personnel – HR Consultant, Racine, WI 2011–2012

Chicago Financial – Executive Recruiter, Chicago, IL 2009-2010

Programming and Technology Experience

Advanced Skills: Microsoft Office Suite, Google Docs, UltiPro, Kronos, Cerner, Workday, Epic, SPSS, WordPress, Photoshop, Dreamweaver, Illustrator

Novice (self-taught): Python, JavaScript, SQL, C#, C++

Education

Master of Science – Health Care Administration, May 2017

Emphases: Business Operations, Finance, and Human Resources

Oklahoma State University Stillwater, OK

Bachelor of Arts - Mass Communication and Human Resource Management, May 2009

Emphases: Public Relations, Employee Relations

University of Wisconsin - Eau Claire Eau Claire, WI

News Appearances

Froedtert South Public Information Officer – COVID-19 Pandemic

WTMJ 4 TV/Print Interview - Froedtert South opens drive-thru COVID-19 testing site in Kenosha Co.

FOX 6 TV/Print Interview - Drive-thru COVID-19 testing site established at Froedtert South

WISN 12 TV/Print Interview - Hospital opens drive-thru for patient coronavirus testing

CBS 58 TV/Print Interview - Froedtert South begins drive-thru COVID-19 testing

Awards & Honors

Oklahoma State University, College of Health Sciences Outstanding Graduate Student Award 2017 (4.0 GPA)

Oklahoma State University, College of Health Sciences Dean’s Scholarship Recipient, 2016 & 2017

Phi Kappa Phi - Oklahoma State University Chapter, Faculty Choice for Membership, 2016 – Present

Professional Affiliations

Member, The Honor Society of Phi Kappa Phi, 2016-Present

Board Member and Northwest District Director, Kansas Hospital Human Resources Association, 2013–2016

Member, Kansas Hospital Association, 2012–2016

Member, Society for Human Resource Management, 2012–Present

Member, American Society for Healthcare Human Resources Administration, 2012–Present

Volunteer Activities

Program Head Football Coach, Phillipsburg Youth Football, 2012 - 2016

Football Coach, Lance Middle School Football, Kenosha Unified School District, 2010 - 2012

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