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Voinea Lilian Constanta

Dubai, United Arab Emirates.

Mobile: +971*********

E-mail: adjpvv@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/lilian-voinea-73009080/ Nationality: Romanian

Status: visit visa

Professional Profile

Versatile professional with ten years + of comprehensive experience developing exceptional relations with clients, peers, and senior leadership to provide sustainable business solutions. Open-minded to diversity and leadership abilities and personnel management skills with strong expertise in Retail. Ability to drive results, team player, problem-solving and analytical thinking skills, a fast-learning curve, familiar with managing range of personalities to build consensus and achieve operational targets. I have experience with Department Store, Stand-alone Boutiques, and Mall environments. Skills

Store Management Sales & Customer Management

People Management and Development Customer Service Communicating and Reporting Store Operation Management Human Resources Store Image Management

Career Summary

Store Manager

Aliel @Khalil Al Sayegh (Nov 2018 – Feb 2020, Dubai, UAE)

Oversaw the sales /operations/ inventory of DIFC Aliel boutique and engaged in networking activities with existing and new VIP Clients.

I assessed the local market and discovered new opportunities to drive customer acquisition through luxury Hotels, having at their location showcases, vitrines, and private views.

The budget allocated for client sales development events by Partnering with Marketing Management we allocate resources for client development by participating in DIFC Art Nights every six months. Multi - Unit Store Manager

BinHendi Enterprise (Oct 2013 – Oct 2018, Dubai, UAE)

Managing the most luxuries stores across DXB: Hugo Boss, Billionaire Couture and Ermano Scervino located in Dubai Mall and Mall of Emirates

Average annual turnover of 14 -25M, and managing teams from 6 to 20 employees.

Improving VIP customers data base by 27 %

Empower self and staff product knowledge, by conducting weekly trainings

Promote 2 of the staff to assistant store managers

Achieved 100% in VM standards, 93% in Audit and 95% in Mystery Shopper

Supported the company in lean plan by saving on store maintenance expenses. Salon Manager - Profile @Harvey Nichols

Al Tayer, (Jun 2011 – Sept 2013, Dubai, UAE)

Lead / trained and hired a team of 30 technicians, monitor and guide them through KPIs, customer service to meet and exceed customer needs. I took actions based on customer feedback

(compliments/feedback/concerns) being YOU FIRST Champion - Department Store Customer Relations and Mystery shopper program.

Maintained client database and created new services & a menu that led to maximizing the appointment bookings respective productivity per hour / per technician by 30%.

Researched & updated all the sources for purchasing salon products, save the costs by 25%, and got the best product and low prices from the local and overseas suppliers. 2

Deputy Floor Manager

Al Tayer Harvey Nichols, (Apr 2008 – May 2011, Dubai, UAE)

Performed across all Harvey Nichols store, and each year I was assigned a new floor/department/team, working with 30 brands and concessions

Implemented strategic department -level product promotions based on brand /department inventory and planned the liquidation strategy for slow/aging stocks.

Suggested & implemented a new staff commission scheme that increased motivation and optimizing team performance, leading to a 30% increase in sales. Concession Manager – Coach @Harvey Nichols

Al Tayer Fashion Division, (Mar 2007 – Mar 2008, Dubai, UAE)

Handling the concession in all aspects without any error.

Maintained brand/company, and improved standards

Improved buying by having accurate feedback supported with figures.

Rewarded as one of best concession in HN in VM standards. Senior Sales

Al Tayer- Emporio Armani /Fashion Division (Mar 2006 – Feb 2007, Dubai, UAE)

increased sales by %15 per month by employing aggressive marketing and sales tactics and realized self-targets by 100% following merit in strategic sales planning and execution.

Reorganized the inventory, making the system 58% more efficient than the previous year, leading to 100% inventory accuracy.

Front Desk Service Officer

Mayfair Hotel Deira Dubai, (Jan 2004- Feb 2006, Dubai, UAE)

Successfully managed information using hotel software, including check-in, check–out and guest records, and billing with 100% accuracy.

Handling incoming and outgoing phone calls with an overall guest satisfaction with an overall score of 95%, performed admin and clerical staff by dealing with travel agencies that brought business to the hotel Education

Recognised by GIA for completing the course of AJP – Applied Jewellery Professionals

ILM – Institute Leadership and Management – GDP 1&2

Retail 101 Certified by BHF- BSSA Group owners of the Oxford Summer School, UK Professional Development

360 Digital and Social Media Marketing Training Program, Evanson Training, Dubai

Completion of the POS & Oracle Program retail software, Store Inventory Management System

Completing the Key to Successful Supervision workshop By the Great Little Coaching

Sites Power on Microsoft by the UAE Ministry of Education

Professional Business Correspondence by Training and Management Consultancy

Time Management by The People Partnership

First Security Group in Health and Safety Division

First Aid Appointed Person for the Time Management by Safety training awards Company

Pre - intermediate French language by Ministry of Education UAE Oscar Cultural Institute

UP YOUR SERVICE by Right Selection – Ron Kaufman Active learning

UAE Coaching and Nurturing Nationals workshop by The People Partnership for the UAE

Performance Management by The People Partnership

Finance for Nonfinance Managers by Meirc Training and Consulting Company

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