Manager Customer Service

O

motoso Michael Olatunde

***,******-***** ****,***** bus-stop Alimosho,Lagos State, State +234********** ********************@*****.***

Date of Birth:20th March,1977.

State of Origin:Ekiti.

Marital Status:Married

Acccomplished, hands on executive offering distinguished career in leading strategies for operations, logistics global supply chain management and business development. Visionary leader with demonstrated success growing and strengthening global organizations by making tough choices, steering strategic projects, accomplishing challenging objectives, and driving organizational improvements. Persuasive communicator and team collaborator skilled at taking complex situations and simplifying them through introduction of new technologies that cuts costs while increasing productivity and effectiveness.

Accomplished in developing effective processes and directing complex logistics functions for multimillion-dollar projects.

Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources. Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations. Track record of identifying redundancies and maximizing resources to streamline operations. Proficient in a variety of logistics and supply management software, both proprietary and commercial.

Areas of Expertise include:

Distribution Management

Continuous Process Improvement

Transportation/Materials

Standard/Procedures Compliance

Vendor and Staff Relations

Experience & Notable Contributions

KOBO 360 2020-till date.

The leading Logistics truck sourcing and cargo transport company in Africa. Allocation of Order to each partner.

Partner Account Manager

Management of existing partner and attract new ones to the company by proper handling and good relationships.

Tasho Nigeria Limited

Top Three Distributor In South-West Nigeria For Nigeria Breweries Limited

Haulage/Logistics Operations Manager 2007-2020

Managed logistic for domestic and international activities with a team of 3 logistics employees.Oversaw all shipments and inventory control for over 8 Breweries booked shipments, cost control, documentation and invoicing. Monitored customer credit line and receivables, payment terms,Open Credit, D/P, Cash, Letter of Credit.

The efficiency model for logistics operations grew by 75%.Trained and supervised 30 staff and civilian personnel

Worked closely with equipment managers and suppliers to ensure effective cost reduction strategies and implementation plans

Reduced Labor Resources by 20% in record 24 months time frame.Implemented a "flow to work" concept in the Packaging Department.

Increased sales by 95% in collaration with the Sales department. Instituted a product diversification and penetration strategy approach.

Managed department inventories to identify excesses, in-fluctuations, unusual activities, that result in redeployment and or disposal of materials to optimize inventory plan

Safeguarded one of the most expensive asssets in orgnaization.Aggressively managed high risk equipment and transportation vehicles for departmental account costing more than N100M at any given time

Set performance standards and goals for all warehouse employees. Use continuous improvement to streamline warehouse processes.

Examined monthly and quarter inventory list to ensure current departmental needs were met and maintained while exercising extensive negotiation skills with manufactures

Ensure no delay in trucks residency.

Respond to driver in case of any accident.

Dispatch of driver and collection of waybills in to ensure proof of delivery.

Submit daily, weekly and monthly report to Director.

Performing the Directors’ function in acting capacity.

Operational Logistic Manager

Ensured quality control of customer service with daily monitoring and customer feedback

Conducted inventories, issues, stock control, and storage of 400 line items worth 22 million

Program manager and unit expeditor for critical requisitioning in support of 80 aircraft units

Supported and oversaw various logistic technical research, procurement for 17 active units

Conducted daily technical research and communication with various contractors and other DOD departments for material

KEY DELIVERABLES:

Ensure clients goods arrived within the residence time.

Maintenance is done on faulty trucks after checking the list.

Tracking of Truck fleets on the average of every-3hrs.

Timely Response to Drivers issues such as: accident, task force, Area Boys, Law enforcement agency and Legal personnel related issues.

Nigerian Breweries Plc,Ibadan

Logistics Department(IT Student). 2006 - 2007

Updating of waybills

Calculating the number of trucks offloaded daily, weekly and monthly.

Serve as an intermediary between the transporter representative and the company

Ensure proper stock taking

Process form M online payment to dealers' bank.

Covenant Farms

Poultry Attendant 2006

Measuring the weight of the animals.

Education

Bachelors of Sciences, (BSc) Statistics

University of Ibadan, Nigeria 2014

Post Diploma, (PDS) Statistics

University of Ibadan,Nigeria 2006

Consulting Services

A consultant ot the following companies

Fafan Haulage Coompany Lagos 2010

Problem

Freight Schedule

Calculation audit reconcilation

Solution

Framming on the formular of Freight payment and reconciliation

Kaydof Transport Company

Problem

Provision of tracking system

Driver and stafff recruitment

Solution

Recruitment setting was administred

Logistic Managers make sure materials and goods reach their destination in a timely and safe manner. Essential responsibilities highlighted on a Logistic Manager example resume are identifying and solving logistical problems, gaining new business contacts, reducing transportation costs, coordinating staff, maintaining stock levels, and evaluating logistics performance. The ideal candidate should showcase in his or her resume the following qualifications: problem-solving, decision-making, time management, multitasking, analytical thinking, effective communication, and computer competences. Most Logistic Managers hold a Bachelor’s Degree and are trained in transport, distribution, business, and management.

Logistic Manager

Negotiated and maintained data base on trucks rates and ocean freight.

Saved the company over $500K per year by researching new ocean/land carriers and effectively negotiating contracts.

Achieved staff performance improvements and gains on deliver time of documents for customers and banks via process improvements and training on proper work procedures

Logistic Manager

Maintained 100% accountability of government equipment valued over $114 million dollars using an automated system

Identified and communicated new technologies and solutions on procurement procedures to higher headquarters

Worked with the budget officer to ensure spend plans are incorporated into annual operation plans to purchase required equipment

Reviewed and reconciled the monthly fuel expenditure report

Trained and supervised eight supply personnel on supply procedures

Sales/marketing & Logistic Manager

Directed sales/marketing, business development & logistics of Venezuelan coal into Europe and the Americas. Implemented different strategies including developing of market niches and specialized uses.

Developed specialized market in through particular blends that helped to boost sales and established the name of the Venezuelan coal worldwide.

Coordinated all marketing and research analysis, evaluation of competition, etc.

Responsible to issue commercial contracts wording/format, quotes and revision with customers.

Established vessel freight logistic and contracts with ship owners that helped to coordinate a successful chain-supply.

Coordinated all logistics related to transportation from Mines in Venezuela and partial shipments from Colombia (by trucks), to terminal, including development of Floating Transshipment Station project to load ongoing vessels, saving 5 Million US$ in operating costs.

Supply Sergeant/logistic Manager United States Army

Actively implemented policies and procedures while serving as the primary contact concerning Supply Chain Management System

Evaluated and trained more than 6 subordinates at any given time on departmental logistical database to ensure accurate flow of products and high risk materials

Formulated departmental budgeting proposal consisting of cost estimating and demand forecasting for Department management

Properly handled confidential information concerning operating statements, and other financial information relating to the government vendors

Logistic Manager

Managed Supply Chain and Distribution functions of Mill, including 9 salaried employees and 53 hourly "Union" employees - Directed the Finishing/Shipping and Receiving Operations, Mill Scheduling, Transportation, Warehousing/Distribution, Inventory Control, and Packaging. Transitioned to a new Enterprise Resources Planning System and began implementation of Lean Manufacturing and 6 Sigma tools for productivity improvements.

Saved $1.2 million per year by shipping all intra-facility freight without pallets.

Installed a new Packaging Line - associated with a $125 million Capital Expenditure to produce heat sensitive "Point of Sale" thermal paper products.

Saved $1.5 million per year by utilizing intermodal shipments for product shipping to the West Coast.

Reduced headcount by 1 (20%) in Scheduling Department with implementation of new Enterprise Resource Planning System. Subject Matter Expert in Scheduling and Plant Shipping modules. Customers experienced zero impact during start-up.

Logistic Manager

Directly responsible for overall resource management responsibilities, final decision on matters for supply distribution 1.7 million assets worth over $2 billion, replenishment and operations. Assisted in the day to day management of logistics at Air Force Central Command, coordinating information from regulations & provide programs to personnel overseas daily. Oversaw $52M warehouse distribution CTR, received and shipped equipment to 10 geographical locations. Tracked and located equipment items, while using proper online tools and programs.

Μonitor, forecasts and quotas to identify equipment shortages. Redistributed 9,000 equipment parts to three areas of responsibility sites and shipped assets which enabled 180% warehouse fill rate.

Supervised 2 personnel on warehouse operations, inventoried 1.3 million equipment assets valued at $120 million assured 100% accuracy rate.

Safety and security monitor on a daily basis, zero security and safety incidents.

Maintain accountability and control of 531 weapons worth $227K, deployed downrange, enhance defense posture.

Equipment custodian, inventory equipment assets using the custodian authorization custody receipt listing CA/CRL when required, request action using proper forms when necessary (601).

Operational Logistic Manager

Ensured quality control of customer service with daily monitoring and customer feedback

Trained and supervised 30 staff and civilian personnel

Conducted inventories, issues, stock control, and storage of 400 line items worth 22 million

Program manager and unit expeditor for critical requisitioning in support of 80 aircraft units

Supported and oversaw various logistic technical research, procurement for 17 active units

Conducted daily technical research and communication with various contractors and other DOD departments for material

Logistic Manager

Responsible for operation of 14 regional warehouses for company providing solar components and solar system to the residential, commercial, and government markets.

Managed receiving, shipping, and warehousing of solar panels and components that are used in the installation of residential, commercial, and government customers in California, Oregon, Hawaii, Arizona, Colorado, and New Jersey.

Manage the delivery of component parts from warehouse to warehouse using LTL and full truck load carriers.

Managed Cycle Count and inventory programs using Oracle, achieving 99% net dollar inventory accuracy rate for all product categories for all 14 locations. Planned, organized and executed year end inventory for all 14 branches.

Instrumental in helping develop the warehouse safety programs and metrics at each branch.

Logistic Manager for THAAD Program

Advised on the classification of property as well as streamline disposition procedures in order to meet timelines.

Wrote, implemented, interpreted and assured compliance of the programs Property Control Plan.

Assisted in establishing hand receipt files for each unit and maintains accountability by the use of the hand receipt listings.

Assisted in ensuring all personal property was on hand and properly accounted for.

Performed reviews of all departments within the program that have property assigned to assure compliance with all directives and procedures.

Analyzed and evaluates design concepts to determine if concepts satisfy support requirements. THAAD property book and PBUSE holder.

Theater Logistic Manager

Provided customers and subcontractors with logistics technology and information that ensured effective and economical support for products, services, equipment and systems. Analyzed customer specifications, contractual commitments, and other information to identify/document maintenance support requirements. Reviewed engineering designs and analyzed equipment characteristics.

Proposed a plan to organize a property team comprised of ten personnel.

Strategically located and established a property teams in Iraq and Afghanistan.

Accounted for all PM ITS managed equipment aerostats, RAID, and Mobile Eagle systems.

Managed theater property for a contracting officer representative worth over $104 million.

Developed standard operating procedure to ensure accurate and controlled property accountability.

Fielded 104 RAID SGS towers for the entire Iraqi theater valued in excess of $230 million.

Interfaced and provided weekly reports and briefs to senior Army leadership, DoD civilians, and military personnel on the employment, capability, and property management of all systems managed by PM ITS, RDISS, and Raytheon RAID towers and aerostats.

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