Customer Service Representative

PROFILE

I am an enthusiastic person, quick learner, and willing to go the extra mile. I am willing to learn any new skill that will further my job performance which will make me a great asset for any company.

EXPERIENCE

BABY CARE QUALITY LAB SUPERVISOR, STAFF MANAGEMENT AT PROCTER AND GAMBLE, MEHOOPANY, PA — 2018–PRESENT

Hold morning or evening DDS, cover all safety near misses and/or injuries, set safety trigger for shift. Manage staffing, scheduling overtime, manage team cross charges for payroll.

Responsible for role cards and housekeeping assignments for shift. Ensure all lab duties are completed with accuracy and on time. Own training analysts on all safety, quality, GMPs, SOPs, Analytical Methods, Site Safe Practices. Maintain proper communication with Procter and Gamble for all holds and quality alarms. Deal with team issues and make sure resolution is amenable. BABY CARE LAB QUALITY ASSURANCE ANALYST, STAFF MANAGEMENT AT PROCTER AND GAMBLE, MEHOOPANY, PA — 2007-2018

Tested Baby Care product and made sure it met the needs of the consumer. Job duties included following role cards, product pickup, product testing, data entry, and housekeeping. Followed GMPs, SOPs, Analystical Methods, OPLs, and Site Safe Practices. FAMILY CARE LAB QUALITY ASSURANCE ANALYST, STAFF MANAGEMENT AT PROCTER AND GAMBLE, MEHOOPANY, PA — 2015-2017

Tested Family Care Finished product and made sure it met the needs of the consumer. Job duties included product pickup, product testing, data entry, housekeeping. Followed GMPs, SOPs, Analytical Methods, and Safety Procedures. During my time as team leader, trained and qualified new analysts on all quality set standards and safety procedure, testing procedures, and data entry. Set daily schedule and made sure all work was completed with accuracy and on time 144 Walnut Ridge Drive, Mehoopany, PA 18629 570-***-**** Linkedin.com/in/linda-yesuvida-6423b4148 LINDA YESUVIDA

CUSTOMER SERVICE REPRESENTATIVE, VIDEO KING, HALLSTEAD, PA — 2011-2014 Opening and Closing store, managing inventory, working with customers, house keeping, and training new employees.

SKILLS

I have knowledge of GMPs, understand importance of quality, safety procedures, and house keeping. Attention to detail. Computer Skills for data entry; Plant Applications, Proficy and Microsoft Office Suite. Training and qualifying new employees, setting schedules, completing work on time with accuracy. Opening and closing a store, managing inventories, keeping accurate numbers at register, great customer service interaction with customers, and managing a team.

REFERENCES

Joe Mancini, Staff Management - Supervisor - Cell 570-***-**** Hollie Burke, Staff Management - Lab Leader - Cell 570-***-**** Sherri Russel, Staff Management - Lab Leader - Cell 570-***-**** 144 Walnut Ridge Drive, Mehoopany, PA 18629 570-***-**** Linkedin.com/in/linda-yesuvida-6423b4148