Director of Environmental Services

B. Kevin Herring

Vallejo, CA adjpjj@r.postjobfree.com 614-***-**** LINKEDIN

Support Services Leader

Project Leadership Healthcare Operations Budget Optimization Process Improvement Talent Acquisition

A savvy, results-producing Director of Support Services with experience leading Departments in healthcare facilities, with more than 20 years of executive-level leadership in the field. Leads, develops and implements comprehensive strategic plans, working with senior leadership to streamline operations and increase efficiencies. Track record of effectively restructuring of policies and procedures, operations, finances, customer service ratings and team productivity. Maintains an uncompromising focus on high-quality standards and bottom-line profit improvements, with the skill to achieve compliance standards. Committed to hiring and training the right talent to transform under-performing departments, as well as building relationships with vendors and stakeholders to meet the needs of the facility. Establishes best practices for space, capital investment and operational program strategies.

Core Competencies

Operations Management, Procedure Development, Policy Enforcement, Revenue Growth, Project Management, Budgeting, Financial Accountability, Training & Development, Environmental Services, Negotiation, Vendor Relations, Business Development, Customer Service, Procurement, Problem Solving, Teamwork, Supervision, Personnel Relations, Security, MS Office, SharePoint, RL Solutions, Kronos, Timekeeping/Capacity Management/Epic, UV Lights (UVDI-360), Xenex, Surfacide, Tru-D, BSIS Guard Registration

Professional Experience

Xanitos Director of Environmental Services, Kaiser Permanente (2020 – Present)

●Coordinate Environmental Services Department functions in a hospital setting and for 15 MOBs

●Supervise a team of 125, overseeing 242 total staffed beds; develop workflows for exempt (management) and non-exempt (Union-SEIU) staff and lead hiring including 30 on-call and three full-time staff to reduce overtime per pay period

●Verify the quality and efficacy of environmental services (EVS) projects for the hospital campus and clinics

●Slashed supply cost by $30K over two quarters; also converted all paper products to a single manufacturer to save money

●Cut the supply inventory in the EVS storeroom and transitioned to a JIT inventory

●Finalization of a full re-bid and re-balance, including developing and finalizing a Letter of Intent

UCSF Benioff Children’s Hospital Director of Hospitality Services (2019 – 2020)

●Led daily functions for Hospitality Services and Linen Services within the Hospital and 16 offsite locations including a voluntary nonprofit children's Level 1 pediatric trauma center with 190 beds

●Managed 110 Hospitality Service Associates, a (Union-NUHW) Manager, an Administrative Assistant and four supervisors

●Eliminated 1.2K hours of overtime in the first quarter of employment by re-configuring daily work schedules

●Saved more than $70K through the reduction and proper management of supplies

●Joined with city waste authorities to eliminate a $25K daily fine incurred due to improper waste storage; founded a hazard waste program as part of this

●Collaborated with IP to create proper procedures for COVID-19 response and train personnel accordingly

B.E. Smith Healthcare Leadership Interim Director/Consultant of Environmental Services, Mission Hospital (2018 – 2019)

●Maintained a clean, welcoming setting across all public and patient areas in a short-term acute care facility at a voluntary nonprofit hospital featuring 727 staffed beds and a staff of 240; sought to free them of infection control risks

●Headed Environmental Services Department processes within hospital settings, the St. Joseph Campus, the Asheville Surgery Center, and the Rathbun House, a combined 2M square feet; controlled costs, maintained compliance and ensured safety

●Confirmed Joint Commission compliance with Environment of Care Standards; completed 10 successful surveys with zero EVS findings while also maintaining local, state and federal code compliance

●Improved HCAHPS score by 30% for the “How Clean Was Your Room?” effort, cutting staff rates turnover and forging positive working relationships conducive to employee satisfaction

●Effectively negotiated contracts with contractors and consultants; also renegotiated contracts and reviewed suppliers/supply inventory, reducing cost in the first four months by more than $25K, a total of $600K within nine months

●Organized a “Hiring Blitz” to increase the number of EVS full-time employees from 130 to 180

●Updated the evening shift to improve facility cleanliness and daily patient room discharge turnaround times; also revitalized the Housekeeping Department to allow for greater staff productivity, reduce overtime hours and bring the hospital into compliance

B. Kevin Herring

Vallejo, CA adjpjj@r.postjobfree.com 614-***-**** LINKEDIN

Queen of the Valley Medical Center Director of EVS, Grounds & Facilities Services (2016 – 2017)

●Organized Environmental, Grounds, Linen Services and Engineering Department processes for the Center, a short-term acute care voluntary nonprofit church hospital

●Cooperated with clinical and non-clinical departments to organize facility services, engage in space planning and organize short- and long-range plans conducive to strategic departmental goals

●Acted as a leader of the Hospital Emergency Incident Command System and key driver in preparing Capital Improvement Plans

●Led a renovation project within the FNS Department; worked with OSHPD and all compliance authorities to allow the Department to be compliant with codes while increasing Department productivity and efficiency

Loma Linda University Medical Center Director of Environmental, Linen Service & Facilities (2015 – 2016)

●Managed the Environmental & Linen Services and Engineering Departments for the Center’s short-term acute care facility

●Crafted a new training for Environmental Services Staff in preparation for it to pass inspections at the state and federal levels

●Developed and finalized the $2.1M budget for 2016, handling all related reporting for the administration as well

●Sourced a new company that disposed of bio-hazardous waste and hazardous materials while offering onsite support

●Successfully partook in a patient throughput process improvement project that yielded positive results

Kaiser Permanente West LA Medical Center Director of Environmental Services (2013 – 2015)

●Organized Environmental Services Department efforts in the hospital setting and for four MOBs; centered on areas such as cost control, regulatory compliance and operational safety for the hospital campus and all clinic properties

●Maintained a high-quality setting in public and patient areas, keeping infection control risks nonexistent for patients and families

●Revamped the Department, including rebidding the Department in conjunction with the SEIU-UHW Union

●Successfully completed a Joint Commission Survey in 2015 that yielded no EVS findings

●Led the Unit-Based Team (Union Labor & Management) from Level 1 to Level 4 (Top Level 5) as well

B.E. Smith Healthcare Leadership Interim Director/Consultant of Environmental Services, St. Mary’s Hospital (2011 – 2013)

●Supervised 100 staff across various departments, ensuring compliance with all infection control standards

●Coordinated and carried out programs that were environmentally conscious while cost-controlled; focal areas included infection control, garbage disposal, recyclables recovery and waste prevention

●Constructed new programs and reviewed existing ones, suggesting viable changes to drive continuous improvement

●Set forth an integrated waste management program that included infectious/bio-hazardous waste disposal, recycling and waste prevention efforts

●Liaised with Human Resources and department leaders to select and onboard new hires

●Organized plans and policies for new staff development, employee counseling and discipline, improving staff retention levels

●Alleviated spending by artfully negotiating with contractors and consultants; integral in preparing requests for proposals (RFPs), reviewing and evaluating proposals and developing contracts as well

Additional Roles

Director of Environmental General Maintenance Grounds & Linen Services, Georgia Northwest Regional Hospital, 2010 – 2011

Director of Environmental, Linen & Patient Transportation Services, Emory Eastside Medical Center, 2009 – 2010

Director of Environmental General Maintenance & Linen Services, Licking Memorial Health Systems, 2005 – 2009

Manager of Environmental Service, The Ohio State University Medical Center, 2003 – 2005

Director of Environmental & General Maintenance Services, Mount Carmel East Hospital (Trinity Healthcare), 1998 – 2003

Procurement Manager, Mount Carmel Corporate Services (Trinity Healthcare), 1995 – 1998

Operations Manager of Environmental Services, St. Ann’s Hospital (Trinity Healthcare), 1991 – 1995

Education & Credentials

Bachelor’s Degree, Business Management, UOP University (Expected Graduation 2022)

Certifications: Lean Kaizen Event Leadership, Higher Ground Leadership, Service Excellence Leadership, Kaiser Permanente Middle Leader Development Program

Global Public Speaker, The John Maxwell Team

Service Employee of the Year, Queen of The Valley, 2017

Service Employee of the Year, St. Mary’s Hospital, 2012

Contact this candidate