Change Management Consultant
Resume:
JAMIN KEENE
Prosci®-Certified Change Management Professional
P R OFESSIONAL S UMMARY
Highly skilled professional with over 17 years of experience in cross-functional change management including organizational alignment and development, business process reengineering, and implementation strategies. Recognized and awarded for positive client engagement, innovative resolutions to technical and operational issues, being a dedicated hard worker, and effectively working with and managing teams. S K I LLS/C ORE C OMPETENCIES
• Change Management (OCM)
• Effective Time Management
• ERP Implementation
• Project Management
• Stakeholder Analysis
• ADKAR Model, Agile
• As-Is/To-Be Analysis
• SAP (APO, ECC), Oracle
• Job Modeling/Role Mapping
• Training Planning & Delivery
• User Acceptance Testing (UAT)
• Communications & Sponsorship
WORK EXPERIENCE
BUSINESS OWNER/ INDEPENDENT CONSULTANT June 2018 – Present Jamin Keene (DBA) Los Angeles, CA
• Founded a business as an independent consultant specializing in change management, organization, and process change improvement. Held trainings on its benefits, practical applications, and familiarity of new systems.
• Thoroughly analyzed client’s current business structures, identify points for improvement, discuss and strategize with business owners, and recommended action plans based on management assessments.
• Worked with several companies including:
Client: Billy Walker Productions
• Worked in set as a Production Assistant for Linda Evans “My Spirit Animal”. Developed strategic process to run a smooth production set and arrangement while adhering to strict production calendar. Assisted crew with a variety of work such as equipment setting, stage design, logistics, slating shots, and actor scheduling. Client: Southern California Edison
• Maintained and enhanced the organization's human resources department by planning, executing, and evaluating employee relations and human resources policies, programs, and practices. Developed an efficient work structure by updating job requirements and job descriptions for all positions on a regular basis. Client: REACH LA
• Supported multi-approach effort for fund-raising activities for the non-profit community organization, tracked progress and created a roadmap to determine actions items that needed improvement.
• Managed project activity economics, such as budget tracking, invoice collection, and coordinated activities such as the GoFundMe campaign for the annual Ovahness Ball. SENIOR CONSULTANT – CHANGE MANAGEMENT May 2008 – June 2018 CSA Guidance Consulting Los Angeles, CA/Tysons Corner, VA
• Responsible in providing client solutions and expertise for Change Management efforts pertaining to Communications, Training, and Organizational Alignment using the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) model.
• Design, applied, and implemented change management solutions internally for CSA Guidance Consulting, LLC
(CSA) for U.S. Navy clients, and for Defense Logistics Agency (DLA) offices as a teaming partner with Accenture Federal Services.
Los Angeles, California
adjph1@r.postjobfree.com
LinkedIn Profile
J AMIN KEENE P a g e 2
ORGANIZATIONAL CHANGE MANAGEMENT CONSULTANT December 2015 – June 2018 United States Navy Los Angeles, CA/Washington, DC
• Authored Organizational Change Management (OCM) Communications and Sponsorship plan for the Navy Maritime Maintenance Enterprise Solution – Technical Refresh (NMMES-TR), a global software implementation program.
• Effectively engaged and coached key executive sponsors, change agents, and other stakeholders in developing strategies to help those sponsors to effectively drive change. Worked to develop a Community of Practice – expert employees who formed a committee to drive change.
• Created a training program to better provide new Customer Account Managers an understanding of the delicate nature of their jobs and help Customer Account Managers better communicate to Navy customers the steps the Program Office took to resolve issues.
ORGANIZATIONAL CHANGE MANAGEMENT CONSULTANT May 2008 – December 2015 Accenture Alexandria, VA
(assigned to: Defense Logistics Agency and U.S. Air Force)
• Conducted user acceptance testing (UAT) of system access profiles before go-live to ensure users had the correct access to perform their jobs after go-live. Created test cases and reported any failures to developers to fix and retest quickly before the system went live.
• Delivered communications in the forms of memos, presentations, FAQs, intranet portals, newsletters, Facebook posts, posters, and e-mails from executive sponsors that stressed the benefits of working through the implementations of ERP systems (SAP) for better work outcomes. Implemented ADKAR into project timelines to determine which communications applied to a particular stage of ADKAR.
• Met with stakeholders semi-weekly. Developed Stakeholder Analyses, Change Impact Assessments, and other change management documents to determine change activities that worked best for each organization. Ensured desires were met and reflected in the communications. Designed sponsorship plans and coached executive sponsors.
• Assessed software releases beside functional system designers to identify impact to users, develop new business processes (as-is/to-be/future state), determine strategy for upgrade, best methods for effective communication of changes and impacts for the organization and for training.
• Worked from training plans, designed and developed instructor guides, manuals, lesson plans, participant workbooks, job aids, and curricula encompassing needs of diverse training populations. Led instructor-led classroom training, virtual web-based training, and computer-based training.
• Collected metrics for use in continued phased implementations of SAP and tracked user adoption levels to determine readiness, use of the new system, and best communication and training methods to ensure users did not work around the new system but used it as the primary system.
• Created transition plans, user feedback forms, checklists, and communications for clients to maintain systems and changes post go-live.
TRAININGS & C ERTIFICATIONS
Prosci Change Management Certification March 2014-Present Computer Applications Programs: Microsoft Office (Word, Excel PowerPoint, Outlook), Google Suite Software Programs: SAP (APO, ECC), Oracle
EDUCATION
Bachelor of Science in Business Administration & Finance, cum laude Virginia Union University Richmond, VA
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