GEORGE S EAST III

SUMMARY: Serves as the primary intermediary between engineering teams and users in regard to installation, function, and use of customized software products. Expert in the various hardware/software offerings and how they interact with their equipment.

●Provided multi-level problem analysis, diagnosis, and restoration of service for all IT related issues in system monitoring, communications, software, open systems, and desktop support.

●In a 7/24-hour Data Center environment provided problem analysis, diagnosis, and restoration of service for all IT related issues, System monitoring, Data, Telecom communications, Microsoft application software, and enterprise systems support. Resolve high level hardware and software issues.

WORK

EXPERIENCE: Collins Consulting.

11/19 to Client: Us Census bureau.

11/20 Technical Data Center Operations Support Lead

Primary Hands and Feet for Network, Hardware and Application Software.

●Diagnose issues, assist in gather information (logs, screen prints, etc.) and support ticket creation.

●Assist with the installation, configuration and use of CQA approved monitoring and troubleshooting tools such as Fiddler, Burp and Wireshark.

●Attend Site meetings, Technical Ops status meetings to relay defects and gather resolution information for communication back to Client.

●Provide on-call support, when scheduled for remote/on-call support.

●Provide training sessions with Center Operation leads & supervisors.

●Build relationships with Data Center Operations leads & supervisors.

●Work with multiple stakeholders including USCB personnel, Operations, Technology and Testing.

●Clearly & concisely document tasks, milestones and dates associated with functionality, technologies and build cycles.

●Document & communicate status of tasks/activities and health of activity/build to key stakeholders.

●Detail oriented with the ability to track multiple changes and maintain versions within a fast-paced environment.

●Simplify complex tasks into manageable pieces and ensure process integration across workstreams.

7/18 to ROBERT HALF

11/19. Client: ALLIANCE LAUNDRY SYSTEMS, LLC

Technical Software Support Specialist

●Provide support through remote troubleshooting, installation assistance and usability for Commercial Laundry Systems Software and technical infrastructure.

●Expert in the various hardware/software offerings that Alliance provides and how they interact with laundry equipment.

●Assist’s customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures.

●Voices suggestions/concerns regarding opportunities/issues that users experience with Alliance technology products.

●Serves as the primary intermediary between engineering teams and users in regard to installation, function, and use of Alliance technology products.

●Develops and maintains documentation.

02/18 to NTT DATA SERVICES

7/18 Client: CONIFER HEALTH SOLUTIONS

Field Service Technician

●Performed Level 1 - 3 troubleshooting, repair &asset inventory of desktops in an Enterprise office environment.

●Primary on-site hands and feet contact for Switches, Servers and Network Equipment Software and Hardware Migration and staging of Windows 7 Desktops and WYSE Client's to prepare them for deployment.

●Coordinated with internal and external resources to provide maintenance and repairs, moves and equipment exchanges.

●Completed hardware and software builds, installs, changes & configurations of Conifer proprietary applications.

●Performed general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, scanners, video conferencing systems, mobile devices and other technologies as required.

●Worked with desktop engineering to design, refine desktop configurations, plan, test and implement new or revised desktop solutions. Worked with the team to resolve high level hardware and software issues.

●Network cable patching through established infrastructure.

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PAGE 2: GEORGE S EAST III

12/17 to SIGNATURE CONSULTANTS

2/18 Client: MIAMI INTERNATIONAL AIRPORT

Computer Technician

●Provided technical support for local area networks (LANs) and all systems that reside on the LAN.

●Analyzed and corrected computer hardware, software, and system difficulties; used advanced hardware and software diagnostic tools to identify and propose solutions, track and assure resolution through appropriate follow-up methods.

●Ensured the operational integrity of the network by managing data security and emergency procedures via excellent troubleshooting skills.

●Performed troubleshooting analysis of servers, workstations and associated systems.

●Performed maintenance and systems changes to ensure optimal performance, improve efficiencies, performance, and reliability.

●Performed full range of printer maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, and removal.

●Computer hardware and software troubleshooting including multifunction printers, scanners, card readers, cameras, iPads and other tablets.

●Resolved trouble tickets for end-users via Heat ticketing system with SLA.

●Assigned work to computer technicians via the Heat ticketing system.

●Utilized inventory control system for software and hardware tracking.

●Provided department-wide project support for approximately 1300 users.

●Trained End-Users to use new and/or modified hardware and/or software.

10/15 to VIJU

12/17 Audio Visual Services Engineer Level II

●Provide telepresence and A/V support to clients for their Cisco, Tandberg, Polycom, CUCM, TMS Video conferencing and custom control solutions such as Crestron via teleconferencing, Onsite, phone and email.

●Perform Troubleshoot commercial audio visual & video conferencing systems, Point to Point, Bridge, Crestron, AMX, Extron, Clearone, Biamp, SX10, 20, 80 codecs.

●Work closely with Field Technicians, internal and external stakeholders including vendors

●Manage designated videoconferencing & audio-visual facilities, systems maintenance, operations and administration of client Features and standards of video, audio and web conferencing. *Collect usage statistics, repair logs, and/or other video conference & audio-visual collection/reporting systems.

11/14 to BLACKBERRY

10/15 Technical Support Analyst

Provide product specific customer inquiries/support and issues via inbound voice and email interactions you will take ownership of cases and bring resolution to customer’s issues.

●Collecting information and performing advanced troubleshooting of Desktop, Handheld, BlackBerry Internet Service and BlackBerry Enterprise Server inquiries from Specialists and associates.

●Working with support departments to ensure product improvement and enhancements.

●Creating new/updating Knowledge Base documentation as required.

●Identifying and documenting potential software/hardware defects.

●Researching, authoring and reviewing technical documentation and taking ownership correcting any non-conformances with respect to processes and documentation.

●Participating in several beta tests of new BlackBerry software/hardware, early testing of new product offerings, version releases and service packs. Reproducing issues and determining root cause.

●Preparing escalations for approval to Software Development. Managing escalations that are waiting on Software Development to ensure traction and movement is occurring.

11/12 to RANDSTAD CORPORATION

11/14 Client: USAA

PC Technician (Contract)

●Primary On-Site hands and feet contact for Switches, Servers and Network equipment Software and Hardware Migration and staging of Windows 7 Desktops and HP thin Client's to prepare them for deployment.

●Coordinate with internal and external resources to provide maintenance and repairs, moves and equipment exchanges.

●Complete hardware and software builds, installs, changes, and configurations of USAA proprietary applications. - Projected to the design, Development and installation of the USAA building located in Plano Texas to server over 1200 programmers and staff.

●Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined.

EDUCATION: Certificate in Computer Support and Network Specialist, DFW Career Training Center, The Chubb Institute of Technology, 1989 to 1990

●Certificate in Computer Operations, The Chubb Institute of Technology, 1989 to 1990

●CompTIA Network Plus, CompTIA A+, 2010

●3 Month onsite training consisting of network topologies, Bes5, 10, 12 DNS and configuration support, OJT Training Blackberry Technical Support Specialist, 2015

REFERENCES: Furnished upon request.

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