Manju Raman

PMP, CSM, PSM I

Email: adjpd0@r.postjobfree.com Phone: 904-***-****

POSITION DESIRED

Scrum Master/Project Manager

PROFILE

Experienced in information technology business analysis in the following domains: Health Insurance, Retail, Supply Chain, Manufacturing, and ERP Systems. Worked with Fortune 500 companies. Experienced in consulting, business analysis and Project management (ScrumMaster).

EXPERIENCE HIGHLIGHTS

A highly successful IT Professional with 20 years of experience in the industry.

Worked on IT projects with Fortune 100 companies in retail, insurance and Supply chain sectors.

Thorough understanding of Agile Principles and Scrum Methodology itself.

Performed as Scrum Coach for the team, helping them understand and accept the Agile Methodology.

Worked closely with the Product owner to understand the Project goals and timelines and helped the team achieve the goals.

Conducted the Scrum ceremonies with the team effectively to improve team participation and knowledge.

Created project plans by setting the target milestones, adhered to deadlines and allocated the resources.

Adjusted the schedules and targets on the projects as needed and managed changes as and when needed.

Identified and managed project risks to ensure that corrective measures were taken to mitigate the risks.

Delegates tasks to the team members who were best positioned to achieve the required output.

Established and maintained positive business relationships with management and clients, and assuring that business objectives and priorities are aligned.

Ability to handle multiple competing priorities and projects in a fast-paced environment.

Worked with the team to ensure that there is open communication between the team members and the Scrum roles – Product Owner, Tech Lead and other organizational roles.

Assisted the team work through any impediments that the team members were facing

Used my experience as Developer, BSA and QA to connect with the team and help them imbibe the Agile Methodology to perform better.

Excellent written, verbal, listening, communicating, and negotiating skills coupled with ability to comfortably and confidently present to all levels within the enterprise.

An independent problem solver who can make high quality judgments and decisions quickly with excellent organization skills to work across functions and upwards

PROJECT: Florida Blue – eEnrollment Sept 2016 – Present

Jacksonville, FL

Role: Scrum Master

This project is to develop a system to maintain and manage Group and Member Enrollment related information. Responsibilities included:

Conduct Daily Standups – ensure that the team members have no impediments with being able to finish their work, if any were reported, worked towards removing them as soon as possible.

Conduct Backlog grooming with the Product Owner, Analysts and development team to ensure that stories were groomed and pointed accurately. Ensured that the sessions were effectively used and the team following the Scrum principles.

Conducted the Sprint Planning session with the Product Owner and the team to ensure that the scope of work to be completed in the Sprint as detailed by the Product owner was added to the upcoming sprints and planned thoroughly for on-time delivery based on the team’s velocity.

Conducted Sprint Retrospective to gather feedback from the team about the sprint and discuss the accomplishments and changes needed.

Conducted Sprint Review sessions to review the stories that were handled during the Sprint, and ensure that the team conducted a demo of the application to the Business Users to show the accomplishments past the current Sprint.

Work in close coordination with the Product Owner, the Technical Lead, Project managers and every team member to ensure the successful completion of the Sprint.

Worked very closely with the Product Owner to ensure that the Project delivery dates and the Sprints were planned in detail.

Worked with the Business SMEs and the team to ensure that the Releases were planned and carried out for the Project Increments.

PROJECT: Boots – ASN Transmission Frequency Increase Nov 2013 – Aug 2014

Nottingham, UK

Role: Sr. Business Analyst

This project was to increase the number of transmission of Advance Shipment Notices being sent from the Online ordering system to the store Point of Sale system. Responsibilities included:

Detailed analysis of the system and create a detailed application flow diagram

Conducted requirement workshops and consolidated the requirements.

Prepared a detailed BRD with the process flow diagrams, As-Is system flow, To-Be flow of the proposed solution, Use cases

Reviewed and maintained the requirements and specifications including traceability matrix.

Interviewed Business Users to Clarify Scope document and understand business necessity

Reviewed the test cases and ensured that all requirements had corresponding test cases.

Scheduled validation walkthrough and successfully validated requirement documents with Business Users.

Produced Activity and Business Process Diagrams using MS Visio to effectively communicate with developers.

Acted as a liaison between the Technical and Business user/teams

PROJECT: Boots – MCF Phase III project Nov 2013 – Aug 2014

Nottingham, UK

Role: Sr. Business Analyst

The existing tills all over Boots estate were showing some inconsistencies and deficiencies with respect to the hardware being used. Thus, this project was undertaken to introduce Multiple Controller Feature in the estate. The entire program was divided into three phases and this project is the third phase. All the stores that did not fall in Phase I and Phase II would be implemented with MCF and also this phase shall ensure that the new stores being opened shall have MCF solution implemented in them. Responsibilities included:

Clarified the Business Scope, conducted workshops to identify requirements from Phase I and Phase II that shall be implemented in Phase III and to gather new requirements for this phase.

Worked with the Infrastructure team to identify and finalize the list of stores that would be a part of Phase III

Conducted requirement workshop, interviewed the Infrastructure teams, Business Users

Acted as a liaison between the Infrastructure teams and the Business Users.

Review the Test cases to ensure that all requirements shall be tested

Worked with the Infrastructure team to ensure that instructions for implementation of the MCF solution were documented for New stores that shall be opened in the future.

PROJECT: ASDA - Fuel Trading MI May 2013 – Nov 2013

Leeds, UK

Role: Sr. Business Analyst

Worked with one of the largest retail chains in the UK to gather the requirements to migrate an application from MS access and Excel to BI Reporting and .NET based application. Responsibilities included:

Interacted with the project stakeholders to finalize the Business Requirements.

Coordinated requirements with the stakeholders and created of the BRD and the BRL.

Conducted face-to-face interviews with the Business users to understand the As- Is system, developed the To- Be system proposed and also prepared the System Process Maps.

Created Use cases, activity report, logical components to extract business process flows and workflows involved in the project using UML and Microsoft Visio

Reviewed and maintained the requirements and specifications including traceability matrix.

Produced Activity and Business Process Diagrams using MS Visio to effectively communicate with developers.

Created the application prototype/mockup for the proposed application using AxureRP Pro.

Liaison between the technical and business/user teams.

Responsible for establishing and maintaining positive business relationships with IT managers and clients, and assuring that business objectives and priorities are aligned

Worked with Tableau to convert the generate the Business Requested reports for the users and the management from the data repository.

PROJECT: Walmart - EMI (Product Owner) Apr 2013 – May 2013

Bentonville, AR

Role: Sr. Business Analyst

Worked with one of the largest retail chains in the US to globalize their Item File system. Since this client had its presence globally, the upper management was unable to get a view of the entire Item File in one location. Thus, the effort to globalize the system was undertaken. Responsibilities included:

Backlog grooming,

Sprint Planning,

Just-in-time Store elaboration,

Acceptance of story completion,

coordination of PSI release,

PSI Planning.

PROJECT: Walmart - SSN Elimination May 2012 – Apr 2013

Bentonville, AR

Role: Sr. Business Analyst

Worked with one of the largest retail chains in the US to eliminate the use of SSN in their applications. It was a very complex compliance project which consisted of eliminating the clear text SSN from their legacy systems. Responsibilities included:

Interacted with the project stakeholders for various applications to finalize the Business Requirements for each application.

Performed personal interviews and JAD sessions to elicit and prioritize requirements for the applications, coordinated the requirements with the various stakeholders, synchronized the stakeholders and created the BRD

Understood the As- Is system, documented the proposed To-Be system, created Use case documents, generated activity reports, created Business Process flow diagrams.

Worked with internal and external users to define requirements and coordinated user management and developer expectations.

Created Use cases, activity report, logical components to extract business process flows and workflows involved in the project using UML and Microsoft Visio

Reviewed and maintained the requirements and specifications including traceability matrix.

Reviewed design documents, test cases, and test plans, and provided the necessary feedback to software developers and quality assurance personnel.

Conducted validation walkthrough and successfully validated requirement documents with Business Users.

Established and maintained positive business relationships with IT managers and clients, and assuring that business objectives and priorities are aligned

PROJECT: Walmart - Brazil PAF-ECF Certification II Feb 2012 – Apr 2012

Bentonville, AR

Role: Sr. Business Analyst

Worked with one of the largest retail chains in the US to make their Brazil Point of Sale Systems compliant with the Brazil state tax laws. Responsibilities included:

Worked with the Business users to review the Brazil State Tax laws to identify the areas in the existing system that need changes and thus clarified the Business Scope.

Created the Business Scope document and had it approved by the stakeholders.

Conducted JAD sessions and in-person interviews with the Business Users and the stakeholders to finalize the Business Requirements, and prioritized them.

Understood the current system, documented the As- Is system flow, the proposed To- Be solution and also prepared the System Process Maps.

Created Use cases, activity report, logical components to extract business process flows and workflows involved in the project, using UML and Microsoft Visio

Reviewed and maintained the Requirement Traceability Matrix.

Conducted requirement walkthrough and successfully validated requirement documents with Business Users.

Reviewed design documents, test cases, and test plans, and provided the necessary feedback to software developers and quality assurance personnel.

Created Use cases, activity report, logical components to extract business process flows and workflows involved in the project using UML and Microsoft Visio

Reviewed and maintained the requirements and specifications including traceability matrix.

Acted as a liaison between the technical and business/user teams. Established and maintained positive business relationships with IT managers and clients, and assuring that business objectives and priorities are aligned

PROJECT: Walmart - Windows 7 Migration Apr 2011 – Jan 2012

Bentonville, AR

Role: Sr. Business Analyst

Worked with one of the largest retail chains in the US to migrate all their applications to Windows 7 Operating System. Tasks included requirement gathering, stakeholder interactions, progress tracking of migration of application working on Windows 2000. Coordinated the validation and remediation of applications to make them compatible to Windows 7, and tracking the rolling out of Windows 7 machines and applications. Responsibilities included:

Worked with the Infrastructure team to identify the applications on the machines of all the users in the enterprise (US Only). Sorted the list to identify applications that need enhancements, rework and elimination as part of Windows 7 migration. Created and maintained a Sharepoint site to keep all the stakeholders appraised on the project progress.

Identified and interacted with the project stakeholders to finalize the Business Requirements.

Successfully conducted sessions, which helped synchronize the different stakeholders on the Business Scope and requirements

Conducted JAD sessions, Brainstorming and requirement workshops to understand and document the requirements in the BRD

Worked with external software provided, coordinated an effort with them to ensure that their software is upgraded and customized to run on Windows 7 of the client environment.

Created Use cases, activity report, logical components to extract business process flows and workflows involved in the project using UML and Microsoft Visio

Created and maintained the requirement traceability matrix and ensured that it was updated at all times.

Scheduled validation walkthrough and successfully validated requirement documents with Business Users.

Reviewed design documents, test cases, and test plans, and provided the necessary feedback to software developers and quality assurance personnel.

Liaison between the technical and business/user teams.

Responsible for establishing and maintaining positive business relationships with IT managers and clients, and assuring that business objectives and priorities are aligned

Extensively executed test cases and logged defects using HP Quality Center system.

Actively participated in Defect management team and Coordinated with Developers to reproduce defects.

Proficient in SharePoint and InfoPath and used the skills to help in managing the project data.

Used Excel in generating the reports to be sent out to the project stakeholders.

Performed a complete coordination of the Lab which was developed to support the SMEs to come and test their applications.

Was responsible for health and welfare of the lab, thus was coordinating the lab efforts between the Technical experts and the SMEs.

Worked with external vendors to resolve issues and manage project initiatives

Resource Manager

Worked as a resource manager (UST Global) for the projects – Win 7, IRAP, Thin Client, Server Reboot, Application Compatibility

Closely worked with project managers to ensure that projects are staffed with the right set of resources.

Worked with the HR (UST Global) to ensure that new hires meet the resource demands for the projects.

Responsible for the Weekly Project Report generation of Task and Clarity Time of resources involved in the projects, for the client.

Responsible for the Timesheets and Performance appraisal of the resources.

PROJECT: Anthem - Medical Management Systems Jul 2009 – Oct 2010

Richmond, VA

Role: Business Systems Analyst

Worked with one of the largest Insurance Service Providers in the US on the enhancement and support of their Medical Management System. Tasks included keeping the systems compliant to the changes in Government laws and making enhancements as and when necessary. Responsibilities included:

Look for opportunities to make application stable and efficient, and in long term proposes new effective enhancements to the current business.

Interacted with the project stakeholders to finalize the Business Requirements

Coordinated the Support and maintenance of the Medical Management System.

Providing guidance and support in monitoring, identifying and fixing technical/business problems of client so that business would not be affected.

Documenting and analyzing the required information and data.

Understanding the technical designs as well as the specifications.

Effectively communicating with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs.

Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.

Liaison between the technical and business/user teams.

Executed User Acceptance Testing (UAT)

PROJECT: Hanesbrands - Supply Chain Systems Sep 2005 – May 2009

Winston-Salem, NC

Role: Senior Systems Analyst

Worked with one of the largest apparel manufacturing firm in the US to support and enhance their legacy Supply Chain systems. Responsibilities included:

Documenting and analyzing the required information and data.

Understanding the technical designs as well as the specifications.

Effectively communicating with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs.

Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.

Acting as an interface between business units, technology teams and support teams

Understand the business impact of the production issues, analyze and fix it with available resources. These include switching of priorities and communicating effectively to client and resources.

Look for opportunities to make application stable and efficient, and in long term proposes new effective enhancements to the current business.

Developing & performance tuning the Oracle PL/SQL scripts - expertise in packages, data dictionaries, cursors, statistics generation, explain plan, optimization, trace sessions etc.

Support and maintenance of forecasting, financial planning & ordering applications developed in-house for supply chain.

Constant interaction with Business and IT persons of the client.

Monitoring, identifying and fixing technical/business problems of client so that business would not be affected.

Enhancements to the current planning system which is running for more than 8 years

PROJECT: OCL Informatics - ERP systems Jun 2004 –Sept 2005

Cochin, India

Role: Software Engineer

ERP packages were developed based on the requirements of the clients by OCL Informatics Ltd. These included the following modules in them: Payroll, Personnel, Attendance, Purchase, Sales & Inventory.

Responsibilities:

Designing of user interfaces

Coding of the modules

Unit Testing and Integration Testing

Deployment at the client sites

Provided production support for all the modules.

PROJECT: Orchard Computers – ERP Systems Jun 2001 – Jun 2004

Thrissur, India

Role: Software Engineer

Software was developed for local clients like, Noble Breads, Sunrise Soaps and a Dental clinic to maintain and manage their daily activities.

Responsibilities:

Designing of user interfaces

Coding of the modules

Unit Testing and Integration Testing

Deployment at the client sites

Provided production support for all the modules.

EDUCATION & CERTIFICATIONS

MCA (MADURAI KAMRAJ UNIVERSITY) JUNE 2001 Certified Project Management Professional (PMP) AUGUST 2011

Certified Scrum Master (CSM) AUGUST 2015

TECHNICALSKILLS

Project Management: Planning, Estimation, tracking and control, performance management, risk management, Integration Management, Maintenance Management, quality assurance

Microsoft: MS Project, MS Visio, MS InfoPath, Visual Basic, MS-Access, MS-Excel, MS Word

Languages: PowerBuilder, Visual Basic, C, C++, Java

Design Skills: UML (Rational Rose, Visio), Object Oriented Analysis and Design (OOAD)

IDE: MS Visual Studio, Eclipse.

Source Control: Visual Source Safe

Database & Tools: Oracle 8i/9i, SQL-Server 2000/2005, Oracle PL/SQL, DB2, TOAD, MS-Access, QueryMan, QMF For Windows, Sybase

Other Tools: CA - Unicenter and Autosys, Mercury IT Governance change management.

Reporting Tools: Crystal Reports 7/8

BI Tools: Tablaeu 9.3

Others: ADOBE Photoshop, ASP and HTML, SharePoint, InfoPath

Operating Systems: Windows, UNIX

Contact this candidate