Support Sales
Resume:
Joyce McCreary
*************@*****.***
***** ****** *****, *******, **** 44024
Work Experience
Philips Healthcare
Product Support Engineer
March 2005 – June 2020 (15 years 4 months)
Provided expert-level tier 3 web support to helpdesk and end users.
Incorporated existing and future CSIP into website.
Supported validation and upgrade efforts for managed applications.
Performed quality control on new migrated data and helped IT Q/A new release.
ADECCO TECHNICAL (Philips Medical Systems, Cleveland, OH)
Content Management Coordinator
March 2004 – March 2005 (1 year, 1 month)
Migrated documentation from several servers in the US and in Europe, including descriptions, classification of document types as well as their associated security levels.
Created, modified and entered data into Excel spreadsheets for use in database migration to new server.
Worked with web interfaces and HTML coding to update web pages with new hyperlinks to relocated data.
Performed quality control on newly migrated data to ensure accurate replication of old servers.
Philips Medical Systems
Lead Billing Administrator
2003 – 2004 (1 year)
Provided service contract administration by entering data on the BaaN ERP System
Invoicing and managed contracts for designated zone.
Resolved all field/customer/headquarters billing issues.
Assisted in resolution of problem coded accounts receivable and service order.
Facilitated the processing of credit memos.
Lead Orders Administrator
2001 – 2003 (2 years)
Received orders for assigned region, analyzing for accuracy and conformity to corporate standards, and converted to machine contract form.
Prepared machine contract revisions documenting any changes to order, as well as cancellations, and entered in the backlog management system.
Participated in the bid response process as required.
Generated and distributed reports on a monthly basis
Processed quotes as back support when required.
Received “Round of Applause Award”.
Picker International / Marconi Medical Systems
Administrator/Federal Contracts Coordinator
1989 – 2000 (11 years)
Provided administration support to both internal and external customers (VA/Department of Defense) for orders received.
Provided follow-up on each order to include preparation and distribution of DD250’s until final field sales were realized.
Monitored all Federal equipment order bookings, MC preparation, Federal order tracking, billing and collection.
Supported function of US Sales Group with competitive reports, market share summaries, site information status and delivery/shipment of Federal orders.
Received “Management Award”.
Picker X-Ray
Administrator
1983 – 1989 (6 years)
Entered data on CRT to COE/CBS; typed invoices, purchase orders, and change orders. Assisted in any other areas within department when necessary.
Clerk, Int. A
1981 – 1983 (2 years)
Typed international and domestic purchase orders and invoices, maintained order logs, prepared booking reports and other assignments when required.
Clerk Typist
1980 – 1981 (1 year)
Typed factory invoices and batch controls, maintained invoice register for new orders and shipments, distributed factory invoices and other miscellaneous clerical duties.
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