Customer Service Social Media

Hannah M Peteet

*** ***** **, *********, ** *****

678. 857.8559

*******@*****.***

OBJECTIVE

A graduate from Kennesaw State University with a degree in Public Relations/Communications that is looking to combine education, experience and work ethic to have an impact with a full-time position in a corporate environment.

SKILLS

● Strong organization & detail-oriented

● Excel (Formatting, Visualizations, Logical Statements

● Power Point (animation, Customization, Presentation)

● Exceptional problem-solving and multi-taking

● Ability to adapt quickly to new computer systems/software

● Experienced electronic filing

EMPLOYMENT

Marquee Insurance Group (Roswell, GA): Operations Billing Specialist (March 2020- Present)

● Processed hundreds of cancellations for insureds

● Calculated and input invoices for the associated general agencies

● Provided customer service in billing (paying bills and return premium)

● Maintained a cancellations and billing tracker daily through excel Marvin F. Poer & Company (Buckhead, GA): Administrative Assistant (August 2019- Feb. 2020)

● Assisted tax consultants with processing tax bills and mailing tax returns

● Corresponded with hundreds of clients with tax information and requests

● Set-up new properties for tax advising services, and organized high volumes of paperwork Motion Stretch Studio (Kennesaw, GA): Front Desk Sales Associate (April 2019 – August 2019)

● Incentivized customers to purchase memberships and packages

● Organized a schedule for clients to set up appointments

● Helped management in discovering new marketing strategies to reach new potential clients

● Performed social media tasks

Fifth-Third Bank Stadium (Kennesaw, GA): Sales Associate Intern (August 2018 – Feb. 2019)

● Provided assistance to management in event planning activities

● Assisted management with constructing marketing strategies to increase sales for events

● Promoted Owl-O-Ween Festival, Homecoming Concert, Atlanta United games, and Kennesaw State football, basketball and baseball games

EDUCATION

Kennesaw State University: College of Humanities and Social Sciences (Kennesaw, GA)

● Bachelor of Science in Public Relations (Graduated: July 2019)

● Relevant Coursework: Writing for Public Communication, Visual Communication, Public Relations Principles, Crisis Communication, Public Relations Campaign, PR Strategies and Tactics, leadership studies, leadership certificate

*References available upon request

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