Procurement and administration professional
Resume:
AGATHA TUMWINE
Address: Kampala, Uganda
Email: adjpax@r.postjobfree.com Telephone: +256*********/+256*********
PERSONAL STATEMENT
A highly knowledgeable, motivated and self-driven individual with excellent communication skills both orally and verbally who pays greater attention to details in my work. I am flexible, always focused and maintain a calm and professional demeanour, even when working under pressure. In my previous roles, I was responsible for offering administrative, procurement and customer care support which I achieved through developing and strengthening teams in my supervision to maximize their performance and efficiency. I have the ability to develop and maintain positive working relationships to achieve the best out puts irrespective of circumstances and as well manage duties assigned to me as well as influence others towards efficient service delivery with integrity and accountability for resources. I am currently looking to further my knowledge in procurement and administration and take on new responsibilities and challenges. I am confident that with my skills and experience, I would make an excellent member of your team. I am looking for to move up to the next phase of my career and I feel that I have gained enough experience to date to be able to accomplish this. I am dedicated and keen to learn new skills to improve any experience for the benefit of me and the company that I work for.
EMPLOYMENT HISTORY
2016 to date
Administrative assistant/ Invoice clerk, Sgs Automotive
In this role, I am responsible for providing timely, efficient and effective customer service, procurement responsibilities and full administration and clerical support. I helped customers with complaints and questions, gave them information about products and services, took orders, and processed returns by helping them understand the product and answer questions about their reservations. My duties were, responding promptly to customer inquiries, purchasing of office supplies and maintaining a good relationship with suppliers, communicate with customers through various channels, acknowledge and resolve customer complaints, knowing the company products inside and out so that I can accurately answer questions and requests and keeping records of customer interactions, transactions, comments and complaints.
Receive and address phone calls, emails, mails from customers in relation to vehicle inspection services
Responsible for monitoring efficient usage of office supplies, pro-actively make suggestions for improvements, and preparation of monthly purchase requests
I Procurement and invoicing under Oracle system
Fleet management and logistics
Maintain and regularly update current supplier’s data base.
Provide timely, efficient and effective customer service through prompt and correctively responding to customer inquiries
Maintain and regularly update the price list
Meeting customers and making test appointments on when to bring in their vehicles for inspection
Assess and verify customer vehicle information and enter them into the system
Maintaining a good filling system
Create and maintain a good relationship with suppliers up to the delivery of goods
Receive claims from the customers and ensure they are effectively implemented in the claims management system at the vehicle inspection station
Ensuring that quality office items are procured timely and cost effectively
Providing quotations to companies with fleets and making arrangements on when to bring in their fleet for inspection
Received and attended to customers and ensured their needs, inquiries are adequately met and answered. This improved customer satisfaction and increased customer retention.
Preparing reports at the end of the day for the vehicles inspected at the station
Preparing of customer feedback reports
Carried out cross selling the company’s products and services to customers which increased customer wallet share and general growth in customer base.
Offered customer assistance by communicating with customers about their experiences with the products and services. I provided advice on purchasing products and services
Developed my sales experience and strong relations with customers which improved my being vibrant and enthusiastic which encouraged customers to come back for more services from me thus enabling me hit my monthly target.
Certificate auditing at month end
Process customer appeals as per the appeal procedure
Regularly report to the station manager about any important and critical issues with suggested actions.
2013 to 2016
Customer Service Officer, Exim Bank Uganda Limited
During my tenure here, I provided excellent customer service to customers, assistance to customers by phone, email, or chat. My duties were taking customer orders, answering phone calls, responding to inquiries, suggesting alternative products, cross selling of bank products and services, solving problems related to customer requests and maintaining a good filling system.
Attend to clients in the banking hall, answer clients’ inquiries and complaints and provide guidance on general transaction requests
Provide product information, answer questions and carry out the initial screening of clients for all product lines, refer to the appropriate service desks within the branch.
Logging customer complaints via web portal
Ensure order and cleanliness in the banking hall including the stocking of deposit slips and marketing materials and the effective management of banking hall queues
Promoting and sales marketing of Exim bank products
Opening up accounts for clients and ensuring that they are submitted to the relationship manager for activation.
Preparing end of month reports for bank of Uganda.
Provide account balances to customers as requested as per laid down procedures
Delivery Channels Support
Manage the storage and timely issuance of ATM cards to clients and ensure safe custody of the PIN Mailers registers in line with policy and procedures
Ensure due diligence in client identification and signature verification on the core banking system before issuing ATM cards
Prepare schedule of ATM cards for destruction in line with set policy and procedure and submit to the supervisor and manager for signing
In putting all forex deals done at the end of the day to determine profits made using a system called blotter
Administrative support
Filling and archiving of general banking documents
Manage correspondences, reports and other documents flow between head office and the branch.
Prepare and maintain fixed assets register, file documents, track movements and submit usage reports
Utility bills are got and sent to head office in time for payment in order at all times
Ensuring that all procurement and logistics processes are compliant to the finance policy and advising management with any risk or deviations identified.
Maintain up to date personnel and administration records and correspondences.
Take minutes during meetings, prepare them and make a timely report.
Supervise support staff and ensure that all administrative duties are performed on time and satisfactorily.
Reviewing all incoming and outgoing written unclassified correspondence both via the interagency mail system and external mail
January 2013 to September 2013
Administrative / Procurement Assistant, Sulta Holdings Limited Uganda
In this role, I performed several procurement & administrative tasks focused on departmental operation. My duties were to approve expenditures, preparing and submitting of bid documents, issue payments to vendors, handle petty cash, collect time sheets, deal with payroll, and keep track of account balances, making travel arrangements for conferences, scheduling maintenance, executing mass mailings, coordinating conference call participation, in charge of opening mail for executives because of their ability to keep information private and oversee the activities of others or teach new hires proper office practices.
Implemented compliance procedure to reduce cost of ordering supplies which resulted in reporting below budget monthly to external audit attorneys.
Prepared and submitted bid documents, frame work contracts
Attending of pre bid meetings
Following up on documents i.e. income tax clearance and trading license
Managed the process of invoices and bills that ensured timely and precise payments according to the customer terms.
Preparing vouchers and reports of petty cash for the company
Constantly received worked order requests via two telephone lines and via email functional mail box, and successfully generated work orders in accordance to priority deadlines.
Streamlined processing time by initiating improved process that was accepted by management.
Updated and monitored registers for purposes of company planning on a daily basis.
Banking and collecting bank correspondences.
EDUCATION
2018-2019
Post graduate diploma in Procurement and Supply Chain Management
Uganda Management Institute
2009-2012
Bachelor of Economics and Management
Uganda Christian University, Mukono
SPECIAL TRAINING
2020 Invoicing training
2019 Oracle and I Procurement responsibilities training
2019Health safety training, Certificate of completion
2019Customer service training, Certificate of completion with people performance group
2018 Operational integrity, Certificate Of course completion
2018 Customer service training with Alison
2018 Social Media basics, Certificate of completion
2018 Information security awareness, Certificate of completion
2018 Rules of life, Certificate of completion
2018 First aid, Certificate of completion
2015, Exim Bank, Certificate in Customer Care
2011, Uganda Christian University Economics association, Certificate in role of macroeconomic policies in economic development after global economic crisis.
REFEREES
1.Mr Saidi Alikwan
UMEME
Organisation Effectiveness Manager
Rwenzori House
adjpax@r.postjobfree.com
2.Mr.Peter Muramira
Standard Chartered Bank Uganda
Public Sector Head
adjpax@r.postjobfree.com
3.Mr.George Mugyenyi
SGS Automotive Uganda
Stock and warehouse Manager
adjpax@r.postjobfree.com
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