Senior Business Analyst / Process Change Manager

● Certified process expert and champion of identifying and implementing improvement changes

● Skilled with integrating large complex data, scripting automation, and administering applications

● Mastery of business reporting, key process indicators, and operational documentation

● Sensitive coach and partner to all levels of staff, supportive of management, eager and helpful EXPERIENCE

Startup Entrepreneur Nov 2017 – Current

Candy Cars / Lawn-o-Matic

● Developed business plans, purchased inventory, sourced vendors, developed website and marketing

● Evaluated innovative products and consumer demand Business Analyst Consultant Jul 2017 – Current

Novartis Pharmaceuticals / Beach Camera / WIS International / IMMC Health

● Negotiated unified configuration for fields and option values for document system consolidation

● Improved integration with warehouse inventory system, adding new functionality to existing toolset

● Analyzed inventory service and medical office processes and suggested investments in new technologies Project Management Office Analyst Aug 2016 – Jun 2017 W-Systems SugarCRM, Ramsey, NJ

● Designed reporting suite with innovative resource capacity indicators improving planning and delivery

● Developed operating procedures and key performance metrics increasing client satisfaction Business Analyst Consultant Mar 2015 – Aug 2016

Barnabas Health, CVS Caremark, PHH Mortgage, WIS Inventory

● Restarted major corporate initiative by rewriting the project charter

● Suggested improvements to IT outsourcing vendor’s contract, escalation, and reporting methods

● Developed business requirements for IT staff ticketing and time-tracking application

● Flowcharted enterprise-wide data-warehouse system and recommended design improvements Program Manager Aug 2013 - Jan 2015

Guy Carpenter, NY

● Managed status and budget reporting for a series of application development projects

● Led time-tracking system implementation, server hardware and OS upgrade project, application migration project, and developed strategic research

● Championed project document repository with templates and guide materials Process Improvement Analyst Apr 2012 - Aug 2013

Jefferies & Company, NY, Citizens Bank, Accenture, RI

● Led Six Sigma process improvement as Blackbelt resulting in a new workflow solution that improved the quality and efficiency of work items delivery by 75 percent, ~ $100,000 per year impact

● Automated data connection of risk reporting systems using scripting and business rules Senior Project Manager Aug 2011 – Apr 2012

Express Scripts, Franklin Lakes, NJ

Adam S Wolff

adjp9u@r.postjobfree.com

linkedin.com/in/adamswolff

646-***-****

South Orange, NJ

● Developed functional requirements for data feeds derived from massive claims database to marketing partners for print, email, and telephone outreach programs Operations Director Sep 2010 – May 2011

Websignia Marketing, Newark, NJ

● Led product delivery and client relationships; managed requirements, status, issues, projects, resources, design, and software for websites and marketing analytics Program Manager Jan 2008 – May 2010

Banklink, New York, NY

● Developed custom management software development (SDLC) system integrating all stakeholders and resources of management, product, development, quality assurance, database, and release. Data and Reporting Analyst Aug 2006 – Dec 2007

TIAA-CREF, New York, NY

● Designed business requirements for marketing project reporting system

● Integrated financial and operational tracking systems with automatic reconciliation Process Improvement Analyst Jul 1999 - Dec 2005

Affiliated Computer Services, Little Falls, NJ

● Blackbelt lead on project that developed feedback system for Call Center focused training initiative resulting in 10% or $320k savings

● Developed automated project management system that emailed update requests, processed task updates, generated agendas, integrated with project software that saved hours of administrative overhead

● Developed objective method for matching incongruent data using a custom scoring model

● Led team for UAT of stock trade application, managed Client through sign-off, testing, and regulatory requirements

Project Manager Mar 1997 – May 1999

Superior Bank, Montvale, NJ

● Led configuration of automated underwriting development, documented requirements for fleet-leasing system, developed mortgage throughput reporting

EDUCATION

Six Sigma Black Belt, Villanova University, 2003

Master in Business Administration, Rutgers Graduate School of Management, New Jersey, 1996 Bachelor of Arts, Fairleigh Dickinson University, New Jersey, 1992 INTERESTS

Awarded two utility patents, road cycling, yacht sailing, guitar Adam S Wolff 2 of 2

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