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Customer Service, Office Assistant, Data Entry

Location:
Accra, Greater Accra, Ghana
Salary:
GHC1000.00
Posted:
January 26, 2021

Contact this candidate

Resume:

CURRICULUM VITAE

SELMA NANA YAA ACQUAH

P.O.BOX CO 3005, Community One - Tema

Cell: +233-*********/024*******

adjp9l@r.postjobfree.com

PROFILE

A team player with a high-level initiative with entrepreneurial spirit, customer-service skills which equips me to succeed in team building.

Tendency to thrive in fast paced business environments while remaining focused on

attaining corporate objectives.

Ability to work under pressure and to tight deadlines

I have an easy-to approach manner and I possess excellent communication skills, both verbal and written.

CAREER OBJECTIVE

Seeking employment in a reputable organisation where my qualities and commitment to work will be of immense benefit;

To be excellent in all challenging endeavours through positive and creative thinking in an environment free of impossibility and limitation to enhance delivery of value to the world;

To develop the requisite knowledge and leadership skills to become a dynamic and effective person anywhere I find myself.

To work fervently to achieve the aims of the institution.

PERSONAL INFORMATION

P.O. Box CO 3005 Community One-Tema

Cell Number: 054*******/024*******

E-mail Address: adjp9l@r.postjobfree.com

Date of Birth: 29th September,1990

Nationality: Ghanaian

Marital Status: Single

Language Spoken: English, Ga, Twi and a little bit of French

Sex: Female

EDUCATION

2010 - 2012. University of Ghana

Diploma In Public Administration

2006- 2008. Zenith University College

Professional Course In ABE Marketing(Association of Business Executives Degree)

2003 - 2006. Labone Secondary School

West African Senior Secondary Certificate Examination

DEMONSTRATED SKILLS

Hardworking, Strong interpersonal skills and Good articulator.

Self-motivated Team player and Target achiever.

Better time manager, Calm under pressure and Results oriented

Excellent reputation and customer service skills

Strategic planner and able to work with less or no supervision.

Enthusiastic, Innovative, Initiator

Have control and knowledge in Amadeus System Application.

Like to identify, predict, anticipate, and solve the problems

WORK EXPERIENCE

2019 – 2020 : Trans Global Logistics Limited

Department: Administration Department

• Assisted the HR and the Front desk officer with office duties.

Assisted Accounting department by writing of cheques as well as the Marketing department by making calls to potential clients and closing of deals.

2018(January - June) : Ison BPO - MTN Ghana

Department: Call Center Department.

Liaise and negotiate with customers and suppliers.

Sets objectives, plan projects and work on new supply strategies.

Use IT systems to manage stock levels, delivery times and transport costs

Responsible for coordinating and managing resources for an entire project, such as distributing, and allocating products.

Use associated information systems to coordinate and control the order cycle.

2017(January - July) : Omega Computers System Ltd.

Position: Marketing and Administrative Executive.

Liase and negotiate with customers and clients in administrative works.

Introducing company's products to clients and customers both on phone and personally.

Supplied and sold company's products to clients and potential customers.

Organizing and servicing meetings.

Prepares monthly reports and administrative duties.

2012 – 2013: Ghana Ports and Harbours Authority.

Position: National Service Person - Office Assistant.

Assisted the Supervisor of Monitoring by maintaining effective records and administration.

Responsible for recording information from the ship side onto the company's database using the Time sheet.

2007 - 2010: "Brek Thru" TV and Celebrity TV

Position: Marketing Executive.

Responsible in developing Marketing campaigns.

Introducing the program to other markets and later earn sponsorships and adverts on the program, as well as maximizing profits for the company as a beneficiary.

2006 - 2007: Omega Pharmacy Ltd.

Position: Sales Person.

Welcoming and selling drugs to customers and clients.

Responsible for taking stock of drugs and recording

EXTRA CURRICULUM ACTIVITIES

Customer Service Advisor

Database Application

Business Communication

Business Ethics

Principles of Marketing and Sales

Human Resource Management

Online Services

ADDITIONAL SKILLS

Proficiency in Microsoft Office Suite Applications

Strong Organizational, Presentation and Documentation Skills

Good Knowledge in Time Management

Result-oriented and Hard working

Strong Communication and Interpersonal Skills

Excellent IT Knowledge and Internet Communication

Multi tasking

INTEREST AND ACTIVITIES

Sports: Basketball and Football (Soccer)

Interest: Surfing through the Internet, Reading, Watching Movies, Music and Sightseeing.

REFEREES

Mr Mark Dappah

General Manager

Transglobal Logistics Limited

Tema -Ghana

Tel: 054*******

Madam Sheila Akumiah

Chief Trainer

Ison Bpo – MTN Ghana

Tel: 024*******

Mr. Senuse Suleman

Supervisor

Ghana Ports and Harbours Authority

Tema -Ghana

Tel: 020*******

Nana Nimo Appiah Agyekum

Lecturer

University of Ghana

Tel: 024*******



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