Store Manager Customer Service
Resume:
OBJECTIVE:
Highly qualified store manager with over 25+ years of combined experience in human resources and retail management; Seeking a position with the opportunity for professional growth and development.
QUALIFICATION HIGHLIGHTS:
● Possess strengths in management, leadership, organization, written and oral communications skills, and the ability to identify and solve problems.
● Utilize excellent knowledge of administration, supervision, budgeting, advertising, customer service, and personnel control.
● Works well with people of diverse backgrounds, cultures, professional and technical levels.
● Maintain vast knowledge of merchandising, operational processes and procedures, and inventory maintenance.
EXPERIENCE:
2000 – 2020 VF Outlet, Inc. Sulphur Springs, Texas Store Manager
Responsibilities included to:
● Implemented effective human resources policies to ensure all practices were in compliance with labor and employment regulations
● Increased employee retention by creating/maintain a positive work environment
● Trained employees on use of Workday and Workforce platforms
● Provide direction and develop associates to maintain the integrity of the store
● Maximize profits by controlling expenses and protecting company assets
● Establish control-related standards and procedures
● Participated in local job fairs
1995 – 2000 VF Outlet, Inc. Hempstead, TX /Grove City, PA Assistant Manager
1990 – 1995 Kmart, Inc. Port Charlotte, FL
Assistant Manager/Soft Lines
EDUCATION:
1985 - 1990 Troy State University Troy, Alabama
Bachelor of Science – Business Administration and Mgt; Minor – Criminal Justice Special Achievement – Member of the 1987 National Football Championship Team COMMUNITY SERVICES/HONORS:
● City Council Precinct # 4 (2004 – Present)
● Former Mayor of Sulphur Springs
● Chairman/Board of Directors/2005 Leadership Class - Sulphur Springs Chamber of Commerce
● Board of Directors – Ark/Tek Council of Government
● President – TAMCC-Texas Association of Mayors, Councilmembers, and Commissioners- Education Department of Texas Municipal League for Elected Officials
● Deacon, Assistant Superintendent of Sunday School – Morning Chapel Baptist Church
REFERENCES
Elizabeth Gobel
VF Outlet, District Manager – South Central
Marc Maxwell
City of Sulphur Springs, City Manager
John Sellers
City of Sulphur Springs, Mayor
Rev. Harold B. Nash
Morning Chapel Missionary Baptist Church, Pastor
Gary Spraggins
City of Sulphur Springs, City Council
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