Andrew Peters

E Bighorn Ave Phoenix, AZ ***** 928-***-**** adjp6v@r.postjobfree.com

CAREER OBJECTIVE

Result-oriented graduate with a bachelor’s degree in economics and a minor in business. Bring excellent communication within the company, detail oriented and high level of understanding of Microsoft office, ensure that information being covered is detailed to give correct information to pursue what is best for the company, also maintaining high standards when it comes to data entry to ensure proper results are found. SKILLS

• Teamwork

• Microsoft Office, Java, SAS, and C++

• Adapt to new situations and find creative solutions

• Translate data to inform strategic decisions

• Customer support

• Time management

EDUCATION

ARIZONA STATE UNIVERSITY, TEMPE, AZ

Bachelor’s Degree in Economics and Minor in Business, December 2020

• Management/Strategy, Marketing, Selling, Business Stats, Accounting & Financial Analysis coursework

• Economics Club

CHANDLER GILBERT COMMUNITY COLLEGE, CHANDLER, AZ

Associate degree in Science, May 2018

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE SPECIALIST

Dick’s Sporting Goods, September 2018 – July 2020

• Responsible for ensuring exceptional customer service, including being the point of contact for escalations, cleanliness of the front of house, and as a resource for other associates.

• Proposed and helped management identify target sales goals by analyzing sales figures in last quarter.

• Acted as liaison between the cashier team and management to identify opportunities for process improvement and improving customer support experience. DELIVERY DRIVER/EMPLOYEE

Fry’s Electronics, April 2017 – September 2017

• Worked with a team of specialists to deliver and install various appliances to customer households.

• Demonstrated flexibility by adapting to a variety of situations including changing road conditions, improving customer experience and target installation goals through effective scheduling of routes. SALES ASSOCIATE

Sports Authority, June 2015 – April 2016

• Manage store inventory to ensure that product displays on the floor were fully stocked and internal systems reflected up-to-date quantities to promptly provide updates to customers.

• Provide customers with a shopping experience, including the quick resolution of complaints, efficient processes, and excellent customer support.

• Worked with store management to streamline processes and assisted with analyzing data to identify team sales goals.

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