Social Media Customer Service

Justin Steinberg

*** **** **, ********, ** ***** • *****************@*****.*** • 845-***-**** • www.linkedin.com/in/justinrobertsteinberg Career Objective:

Driven and galvanized college sport industry student with proven experience in the sports social media world, as well as the customer service field. Interested in working in the sports business world utilizing my skills and office experience Experience:

Content Creator on Instagram

@all.nba.riddles - Hudson Valley, NY Jun 2016- Present

Collaborated with many large pages to create unique content

Have been featured on notable media outlets such as ESPN, Bleacher Report, Fox Sports, and CBS Sports

Garner over 350,000 interactions per week. Currently possess 54,100 followers. Delivery Driver

Doordash – New York Metropolitan Area May 2019- August 2019

Evaluated customer needs and determined appropriate action, referring their questions to management when necessary

Resolved customer complaints

Operated a motor vehicle in a safe and optimal matter Insurance Specialist

New City Funding Corporation- Stony Point, NY November 2018- August 2019

Updated and maintained the insurance database

Wrote rejection letters to interested consumers who didn’t reach the requirements

Communicated with hundreds of people daily

Education:

Ohio State University, School of Education and Human Ecology- Columbus, OH August 2019- May 2023 Bachelor of Science in Sport Industry

Recipient of the National Buckeye Scholarship

Member of the Association for Business of Sports

GPA: 3.3

Clarkstown North High School- New City NY September 2015- June 2019 Skills:

Social Media: Instagram, Twitter, Facebook, Snapchat, LinkedIn, Reddit, Twitch, GroupMe, YouTube Adobe Creative Suite: Photoshop, Illustrator, InDesign Microsoft Office: Word, Excel, Outlook, PowerPoint, OneDrive Activities:

The Martial Way- Valley Cottage, NY November 2010- Present

Attended for 10 years and have earned first-degree black belt

Employed skills such as discipline, self-control, consistency, determination and diligence

Instructed younger students and helped them achieve success in class Los Angeles Regional Food Bank- Los Angeles, CA July 2017

Sorted foods into the proper departments

Distributed the product to people in need

Communicated with other workers and student volunteers

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