Customer Service Selenium
Resume:
Sonia Masuta
*****.******@*****.***
https://www.linkedin.com/in/masuta235146193/
Need TN Visa
Experience Summary
10+ years of Automation and manual software testing experience in Client-Server and Web Applications in Financial, Insurance, Agriculture, Superannuation and Transportation Domain.
Extensive experience in Black box testing, white box testing, integration testing, Regression testing, Database testing, system testing, and user acceptance testing (UAT).
Executed SQL statements and stored procedures to validate the data entered through Front end.
Extensive knowledge of using Team Foundation Server (TFS), ALM and JIRA for logging and tracking defects.
Experienced in testing Middleware technologies such as Enterprise Service Bus, Web Services Testing.
Expert in working in different Project Methodologies- Agile Scrum Model, Waterfall, Iterative.
In-depth knowledge of writing and executing Test plans, Test cases, Test procedures from various requirements and technical design documents.
Provides the highest level of customer service, timely and precise execution of manual/automated test scripts.
Experienced with Selenium WebDriver, TestNG, Eclipse and helped build automation test framework.
Experienced with Multi Browser Testing using TestNG/Selenium WebDriver.
Experienced in creating Data Driven test automation framework with Selenium WebDriver.
Experienced in using Jenkins as a Continuous Integration server to configure with Maven.
Experienced in Testing Web Services (REST and SOAP) Postman, SOAP-UI & HTTP Client in JSON.
Used GitLab for version controlling.
Key Skills
SKILLS
TOOLS
Testing Skills
Database Testing, Automation Testing, Agile Methodology, Regression Testing, Sanity Testing, Functional Testing, E2E Testing API manual and Automation Testing.
Languages
Core Java, Object Oriented Programming, SQL, HTML
Browser
Browser: Google Chrome, IE, Mozilla Firefox, Safari. Edge
Data Base
Writing and Executing SQL queries, SQL Server 2008, MS-Access, TOAD, Teradata
Tools
Selenium Webdriver, Test NG, Eclipse, Maven, Jenkins CI/CD, Source Code Control GitLab, Team Foundation Server (TFS), HP Quality Centre, ALM, JIRA, SoapUI, Postman, SharePoint, MS Office
Operating Systems
Operating systems: Mac and Windows, XP/95/98/2000/7/8/10
Education
Mar’00 – Apr’03 Bachelor of Business Administration
Feb’12 – Feb’12 ISTQB Foundation Certification in Software Testing
Professional Experience
Apr’16– Dec’19 Insurance Commission of Western Australia Test Analyst
Project: Catastrophic Injuries Support E-claim Forms & Online Crash Reporting Facility Forms - Phase 1 & 2.
Key Responsibilities
Worked with Agile team members to analyze project requirements with the goal of increasing automated testability and decreasing risk.
Identify test cases to automate. Automate those test cases using Selenium WebDriver and TestNG in Eclipse.
Maintained test automation framework using Selenium WebDriver, TestNG, Maven and Java.
Developed automation framework for Selenium WebDriver using Page Object Modular Framework model.
Extensively worked with DOM and locating a web element using Id, CSS selector and XPATH.
Responsible for automating web application testing using Java, Selenium and TestNG.
Generated test logs using Log4j for various logging levels.
Designed and Developed Framework using combination of Page Object Model(POM) and Data Driven Framework.
Integrated TestNG & Selenium scripts with build tool Maven and GIT as version control.
Develop scheduled jobs for running the scripts on daily basis using Jenkins.
Performed RESTFUL functional web services testing using Postman and HTTP Client.
Developed test cases for Rest APIs and verified functionality by comparing expected and actual output values.
Executed Test cases, logged defects in HP ALM and linked them in JIRA, produced test results/screenshots & uploaded to Quality Centre.
Completed all the backend testing against DB2 Database by writing SQL queries using IBM Data Studio.
Used GitLab as version control tool
Performed data driven testing by developing Java based library to read test data from XML & Properties files.
Developed documents to train new hired QA Analysts.
Environment: DB2, VMWare, Java, Windows 8 & 10, ALM, JIRA, IBM Data Studio, Selenium WebDriver, TestNG, Jenkins, Eclipse, Maven, GitLab, Postman, HTTP Client.
Sep’15– Mar’16 Master Group- Australia Test Analyst
Project: Worked on multiple projects including REEP, Budgeting application
Key Responsibilities
Executed test scenarios using positive and negative test data, utilized TFS tool for tracking and reporting defects.
Performed compatibility testing using different browsers and on various operating systems.
Performed Smoke test to evaluate overall build strength before running Integration testing and Involved in UAT for the assigned components and provided users with test cases and scenarios and guided them during the testing process.
Identified test cases for automation using Selenium WebDriver and TestNG in Eclipse IDE for various in-house applications.
Developed Page Object Model (POM) t automation framework which was built to reduce repetitive manual testing using Selenium WebDriver, Maven and Java.
Developed and maintained test automation scripts.
Extensively worked with DOM and locating a web element using ID and XPATH.
Performed cross-browser testing using Selenium Grid.
Used TOAD to execute SQL queries for completing backend testing.
Worked with Maven as build tool and GIT as version control.
Developed automated test cases for REST APIs using Postman, Apache HTTP Client.
Performed REST web services testing with Postman by validating request and response in JSON format.
Developed TestNG tests for each Java based API in the Project and verified functionality by comparing expected and actual output values.
Environment: Java, Selenium WebDriver, TestNG, XPATH, GIT, Agile, Internet Explorer, Chrome, Firefox, Jenkins, Eclipse, Postman, Apache HTTP Client, Toad, Windows 8 & 10, Team Foundation Server (TFS)
Aug’13 – Aug’15 Westpac Group-Australia User Acceptance Testing Analyst
Project: Worked on multiple high-profile projects including Panorama Cash hub, eStatements – AdviserNET, AdviserNETgain Release II, Asgard Platform APRA & Regulatory Change Levies and Deeming Pensions
Key Responsibilities
Involved in the project from the initiation phase; design, review update and execute test cases.
Performed Smoke, User Acceptance, Regression, and End-to-End testing for each iteration.
Designed, executed and maintained automation Test Scripts in Selenium WebDriver using JAVA framework-TestNG for regression test cases.
Developed libraries for automation using Selenium WebDriver and Java.
Involved in debugging of the existing automation scripts
Developed automated test scripts using TestNG annotations like Group, parameter, Data provider.
Executed SQL Queries for Backend testing to pull the Member, Group, Service Providers and Claim data
Executed the automated regression test cases during every release and executed the daily regression test suites.
Involved in the regression test planning for the project and identified the critical regression tests.
Maintained continuous test integration and automatic build by using Jenkins and mailed the build outputs to the team members.
Documented the test cases, their outcome, and the expected results to determine the quality of the software product utilizing HP Quality Centre.
Prepared training documents and was responsible for all the new hire orientation for QA staff.
Lead and conducted the Post Verification Testing (PVT) and ensured the system readiness and provided testing sign off.
Environment: PL/SQL, Java, Toad, Windows 7, HP Quality Center, Selenium WebDriver, HTML, Eclipse, Jenkins,
Oct’10 – Jul ’13 Star Track – Australia Test Analyst
Project: Hand Scanner Upgrade from Gen 6 to Gen 7 software for Logistics, Regression testing for Portal www.startrack.com.au, Fleet Optimization & Customer Migration, My Star Track Client base and Web Base application
Key Responsibilities:
Conducted Smoke, Positive, Negative Functional, System Integration, Regression and End-to-End Testing for the assigned components.
Performed Tibco Enterprise Service Bus testing using Gems tool, Web services testing using SoapUI tool.
Worked closely with the team members including dev & BA’s to troubleshoot identified defects and to update test cases after every release.
Performed API testing using SoapUI for Manual testing.
Attended weekly project meetings, provided updates to the QA Lead and Project Manager.
Performed Backend Testing using SQL queries to extract and validate data.
Coordinated and managed testing projects at every step of the quality cycle from test planning through execution to defect management.
Monitored all phases of the testing process, managed test schedules and their execution. Ensured entry and exit criteria was met using HP QC.
Established synergistic relationships with people at all levels, customer satisfaction focused and delivered well under deadline.
Environment: Visual Studio 2003, Java, SQL Server 2008, Windows XP, HP ALM 11, Teradata, SoapUI, XML
Feb’ 09 – Aug’10 Dectron – Canada Software Tester
Project: Implementation of SyteLine (ERP) Desktop application (ASP.Net). This project was an effort to automate the existing manual entry system which included Customer Service modules.
Key Responsibilities:
Collaborated with the team members including developers & BA’s to troubleshoot identified defects and to update test cases after every release.
Reviewed Business requirements, IT Design documents and prepared Test Cases for the entire CS application.
Leveraged prior experience in customer service department to help document the requirements for customer service functionalities.
Reviewed & executed test cases for various modules within Customer Service Application.
Conducted Smoke, Functional & Regression Testing for the assigned modules.
Utilized CQ for entering and tracking bugs, generated reports for the bug scrub meetings and for providing testing status to the entire team.
Responsible for writing SQL queries to check the input in the database tables.
Environment: Java,SQL Server 2000, Windows XP, IBM ClearQuest (CQ)
Contact this candidate