,

YVONNE BARYS

Email: adjp60@r.postjobfree.com

Tel: 416-***-****

SPECIAL QUALIFICATIONS:

Extensive experience in a Customer Service/Distribution/Logistic environment

Proven ability to interact with customers and gain their confidence

Proven time management skills with an ability to prioritize workloads, meet deadlines and work in fast paced environments

Possess above average skills for planning, analysis and problem solving

Able to coordinate numerous projects simultaneously to improve productivity

A team player who can interface with staff members as well as management to assist in obtaining maximum results

Maintain a professional attitude and appearance at all times, excellent record of punctuality and dependability

Good computer knowledge - Word, Excel, Outlook Express, TMS, WMS, SAP, JDE, ERP, CARGO WISE

WORK EXPERIENCE:

SYLVITE TRANSPORTATION GROUP

Position: Customer Service/Logistic Coordinator 10/2020-01/2021

Reason for leaving: Shortage of Work/Covid

Actively manage clients inquiries to increase satisfaction, identify improvement opportunities to processes and escalate issues impacting customer experience

Ensure all pickups and deliveries are made during the appointed time, following throughout the duration of the order, informing of any issues or delays

Tracking and tracing on carrier websites, producing P.O.D.'s for customers

Order entry, invoicing, reporting

FARROW GLOBAL LOGISTICS 03/2017-05/2020

Position: Ocean Import /Export Logistic Coordinator

Reason for Leaving: Shortage of work/Covid

Receive, check and process international shipping documents for freight movement by ocean freight using Cargo Wise system

Verify paperwork and follow up with external sources as needed, respond to all inquiries from clients regarding freight and documentations

Responsible for billing invoices, splitting and filling documents

Prepare reports and maintain customer data base

Work with CN/CP on scheduling appointments/tracking shipments

Logistic Coordinator/Planner

3PL Dispatch/Freight Broker/Account Coordinator

KUEHNE & NAGEL/Teknion Furniture 06/2016-02/2017

Position: Logistics Coordinator/Dispatch 3PL

Coordinate with client and carriers to expedite shipments, process courier, container and truck shipments local/international movement

Coordinate daily delivery requirements and backhauls

Process export shipment documents, tracking and custom clearance

Assist the Managements team with various tasks, assignments and projects/report

Support day-to-day operations that may include a variety of administrative customer service/dispatch and/or operational duties using Citrix system and WMS

Returns and Claims for freight damages/shortage/discrepancies/pod

Provide communicational status updates to internal and external stakeholders as requested on ETAs, delays for customer orders.

Monitor discrepancies and investigate, answer over 200 emails daily

DB SCHENKER / Glaxo Smith Kline 10/2011-04/2016

Position: Customer Service Rep/Dispatch 3PL

Reason for leaving: Site closure May 2016

Manage communication with GSK, schedule shipments with clients/carriers, customer service and administration requirements using WMS system

Manage track and trace updates via electronic monitoring and manual updates

Inventory monitoring

Load Building and tendering to carriers for customer pick up accounts

Returns/ Claims for freight damages/shortage/discrepancies/pod

Monitor daily/monthly inventory, shipment consolidation, reports/KPI

CONTAC SERVICES INC 11/2010-10/2011

Position: Lead Customer Service Rep.

Reason for leaving: Company closed

As a team leader (5 staff) have to ensure departmental and individual goals are met on a daily basis

Process and resolve any issues relative to the clients order with a sense of urgency

Service sales representatives and customers on specific programs assisting with

Queries/quotes, research and supply information

Monitor and follow up on shipments on a daily basis, provide Proof of Delivery, late or

Non-arrival of shipments as well as freight rates, manage open order reports

LG ELECTRONICS INC. 10/2007-09/2010

Position: Logistics Inbound/Outbound/Customer Service Administrator

Reason for Leaving: Restructuring of Department

Process claims for carrier damages, shortages, theft, claims related to warehouse issues

Customer Service, Monitor carriers for performance to key metrics KPI

Interface with finance regarding invoicing and credits

Process/Follow up on Return Authorizations from carriers for products that are refused, provide Proof of Delivery for order desk/credit department

Process inbound/outbound orders, tracking and book delivery appointments, process direct orders to customers from factory Mexico/Overseas

Reconcile claims/cheques that are received for payments from carries/insurance

HIP INTERACTIVE INC. 10/2003-05/2005

Position: Logistics Manager

Reason for Leaving: Company closed

Preparing Commercial Invoices, BOL, Manifests, NAFTA Certificates, FCC forms

Trace/Book loads inbound/outbound

Preparation of delivery instructions, work with purchasing/sales department

Provide Proof of Delivery for accounting department and customers/vendors, prepare claims for loss/damaged goods for carriers/vendors, billing verification

S.J.V TRANSPORT INC. 12/1996-08/2001

Position: Manager/Dispatch

Reason for Leaving: Company closed down

Dispatch 30 trucks, Full Loads/LTL, Long haul USA

Made marketing calls by phone and personal visits to companies requiring our service

Monitored credit collections, cash postings, credit approvals

Prepared Commercial Invoices, BOL, Forecast, GST/PST forms, all Custom documents

Supported the analytical needs of the transportation management side of the business as it related to domestic and international inbound and outbound transportation, performance measurement and evaluated cost reduction opportunities.

Exposure in all modes of transportation (all truck dry van-tandem, tridem, quad axle)

Intermodal and export containers.

EDUCATION:

Sheridan College, Oakville Ontario

Completed 3 year Business program

Received a diploma in Business Marketing

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