LUISA FIGUEIREDO

ADDRESS

** **** ****** ****

Tulisa Park, Johannesburg

Cell: 082-***-****

Work: 011-***-****

Email Address:

adjp43@r.postjobfree.com

LANGUAGES

English

Afrikaans

Portuguese

DATE OF BIRTH

9 September 1972

NATIONALITY

South Africa Citizen

I have working experience that spans over 28 years within the Secretarial/PA Services in different types of organisations that has given me the ability to adapt and change within each of these organisations and set my goals according to these organisations.

I hold many strengths/skills which for me is a combination of everything as I hold myself to a very high standard of work ethic. I value my colleagues and all individuals within the organisation. I believe in helping people to achieve their potential and in my values of respect, integrity and making my work environment home. I act fairly, ethically, and openly in all that I do. I put my clients/customers at the centre of what I do and use my energy, skills, and resources to deliver the best results.

ACHIEVEMENTS

IQ Agile Certification (2017)

Certified Scrum Master (2018)

Milpark Education Business School: Higher Certificate in Management (incomplete)

Martial Arts: Karate 2nd Brown

Cheers for Champions 2017: Nomination Criteria – Service and Excellence

Implemented a way of work between Business Bank & Digital Stakeholders

WORK EXPERIENCE

DATE

COMPANY

POSITION HELD

1/12/2020 - Present

Absa (SA)

Assistant to Chief of Staff: Office of the Group Chairman

01/03/2019 - 29/11/2019

Pentafloor

Temp: PA to CEO

15/03/2017 - 28/02/2019

Absa (SA)

Project Co-ordinator/Project Management (Proposition Delivery Manager: Business Bank & Private Banking)

10/2015 - 14 /03/2017

PA to Head: Business Banking Customer Segments & Sectors

01/04/2015 - 10/2015

PA to Head of AgriBusiness Africa

12/04/2013 - 30/03/2015

PA to Head of National Operations ABSA Retail & BB

11/11/2006-11/04/2013

Safdico

PA to Director

11/02/2005 - 10/11/2006

Relyant Retail

PA to Group HR Director

03/2002 - 10/02/2005

Medikredit

Executive Assistant to the CEO and COO

11/2001 - 03/2002

Thebe Risk & Benefits

Executive Secretary to the Marketing Director

07/1996 - 10/2001

Fedics

Executive Secretary (Food Services)

Executive Secretary (Specialist Services)

Secretary (Site Services)

03/1994 – 06/1996

Schindler Lifts

Secretary

02/1992 – 02/1994

Aegis Insurance

Underwriter (May ‘93 – Feb ‘94)

Secretary to PRO Manager (Feb ‘92 – April ‘93)

1 December 2019 – Present

Absa Bank Limited

Assistant to Chief of Staff: Office of the Group Chairman

Accountability: Calendar Management & Schedule Meetings

•To provide support to the Chairman in delivering overall strategic objectives

•To provide administrative support to the Chairman and Chief of Staff in the leadership and management of the organisation

•Ensure confidentiality at all times

•To provide administrative services including diary management, booking meetings, planning events, organising both Domestic and International travel

•Preparing travel itineraries, correspondence and prioritising emails for the Chairman

•Ensure Chairman has all necessary materials for meetings, i.e. Biographies, Background, Context

•Coordinating with stakeholders re: meeting materials as necessary

•Provide research assistance as required by the Chairman

•Daily coordination with Company Secretariat on various board related matters

Accountability: Written and Telephonic Communication

•Assimilate all correspondence, inlcuding e-mails, letters, internal or external to the organisation

•Acknowledge and log all complaints with the CE office and track whislteblowers

•Written communciation skills and understanding or protocal when communicating with stakeholders i.e. Regulators, South African Reserve Bank and Dignatries

Accountability: Office Management / Governance and Control

•Coordination of office Management with the Chief of Staff

•Manage and communicate with all support staff re cellphone, iPad, passwords, technology, general operation, maintenance (e.g. Video calls, Webex, conference calls)

•To comply with all Policies and Procedures, legal and regulatory requirements.

1 March 2019 – 29 November 2019

Pentafloor

Temp: PA to CEO

Secretarial / Administrative functions for the CEO

Purchase Orders (Xero Package) for the whole of Pentafloor

Managing of Projects:

•Ensure orders are placed according to Sales Pack or BOQ (Bill of Quantity as per tender)

•Placing orders on Xero and allocating each order to the relevant project.

•Following up of international orders for a specific project.

•Liaising with clients to ensure we have the correct Program/ETA for site and ongoing communication until the end of project.

•Ensuring all required material is on site and that the quantities are correct and do not go over as per Sales Pack or BOQ (Bill of Quantity).

•Ensuring installers are on site and continuous contact during project to ensure that the installers have what they need to complete project.

•Liaising with factory on deliveries

15 March 2017 – 28 February 2019

ABSA South Africa

Project Coordinator (Proposition Delivery Manager)

To act as a key liaison for execution of projects to ensure effective operational delivery in an agile environment.

•Define processes and standards to be used in a project and to be at the forefront of grow and transform initiatives throughout Business Bank with a focus on being customer centric while ensuring that the ideas and requirements are executed.

•Collaborate with relevant Business stakeholders to jointly manage efficient service delivery and execution to ensure the offering is consistent with the client needs in accordance with the project.

•Engage relevant Business stakeholders to formalise the agenda for ongoing customer centric delivery in accordance with the project.

•Drive recommendations and coordinating the changes accordingly.

•Facilitating ongoing sprint reviews to deliver a seamless project.

•Build and maintain sustainable partnerships with prominent players in the business to deliver optimal service.

•Compiling and distributing project reports to key stakeholders.

•Tracking of project deliverables on digital and (JIRA) platform.

October 2015 – 14 March 2017

ABSA/Barclays South Africa

Personal Assistant to Head: Business Banking Customer Segments & Sectors (BB CS&S)

1 April 2015 – October 2015

ABSA/Barclays South Africa

Personal Assistant to Head of AgriBusiness Africa

12 April 2013 – 30 March 2015

ABSA/Barclays South Africa

Personal Assistant to Head of National Operations ABSA Retail and Business Bank

Roles & Responsibilities

•Meetings with internal & external stakeholders are aligned with Head of BU mandate and to be able to maximise value of his time with the correct stakeholders.

•Facilitation, preparation and ensuring the correct stakeholders attend the relevant forums Head of BU

•Delegate meetings of the Head of BU to his relevant direct reports and ensuring feedback of meetings to be given.

•Ensuring alignment and collaboration with Support Management within the Business Unit.

•Organise/schedule all relevant meetings and ensure documentation collated, distributed and the correct stakeholders are in attendance.

•Maintaining Confidentiality

•Build Key Relationships across the organisation to support the Head and his direct reports within the Business Unit

•Organize all necessary requirements for New Employees prior to the new employee arriving

•Travel Arrangements (Local & Africa) flights, hotels, care hire and transfers) is done effectively and within the policy time line, prior to departure.

•General Administration: Reconcile Corporate Credit Card Statement and relevant reports requested by Line Manager, consolidate all SAP expenses/leave/travel claims

•Be visible and proactive when engaging with clients and customers (internal & external) at all times.

•Arrange that all necessary documentation and equipment has been sorted out prior to Employee leaving the company.

•Taking Minutes of Meetings

Contact this candidate