Customer Assistant
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
NAME: PETER NDEGWA WACHUKA.
DATE OF BIRTH: 4TH OCTOBER, 1995
GENDER: MALE
MARITAL STATUS: SINGLE
RELIGION: CHRISTIAN
NATIONALITY: KENYAN
CONTACTS: +254*********
E-MAIL: adjp3z@r.postjobfree.com
AREA OF RESIDENCE: JUJA, KIAMBU COUNTY.
Personal Statement : I am a confident, result oriented, and relates well with other people. I will always strive to achieve the best results within the shortest time possible as a professional.
EDUCATION BACKGROUND
January, 2015 - November,2016
Institution: Jomo Kenyatta University of Agriculture and Technology.
Specialization: Diploma in Purchasing and Supplies Management.
Qualification: Diploma in specified coarse above.
Key units covered;
oTDH 1100 Introduction to HIV/AIDS
oHEP 0204 Introduction to Microeconomics
oHEP 0202 Principles of Management
oHEP 0203 Principles of Marketing
oHEP 0205 Cost Accounting
oHEP 0201 Principles of Procurement
oHEP 0206 Introduction to Macroeconomics
oHEP 0207 Principles and Practices of HRM
oHEP 0208 Financial Accounting I
oHEP 0209 Computer Application
oHEP 0210 Stores Management and Stock Control
oSMA 2100 Foundation of Mathematics
July-September,2014
Institution: The Kenya Institute of Management
Specialization: Bridging Coarse in Management.
Qualification: Grade A
Examinations: Kenya National Examinations Council.
3rd February 2010 - 15th November 2013
Institution: Brother Beausang Secondary School
Qualifications: Kenya Certificate of Secondary Education (mean C+)
2006-2009
Institution: Joined Brother Beausang Primary School
Level/Class: Class 5- Class 8
Qualifications: Kenya Certificate of Primary Education (296 marks)
2000-2005
School: Started my studies at Rukira Primary School, Murang’a.
Level/Class: 1-5
PERSONAL ATTRIBUTES
Team-player.
Disciplined.
Hard Working.
Creative.
AWARDS/MERITS
Awarded Basic Communication Skills certificate in 5th February to 23rd July 2013.
On August 2013, I was awarded a certificate for having achieved Basic Knowledge of the German Language on A1 Level.
On 16th October 2013, I was awarded a certificate after attendance of Life Skills/ Health Education.
On 31st October 2013, I was awarded a Young Christian Society Certificate in recognition and appreciation for being an active club member.
On 22nd June 2013, the Edmund Rice Justice and Peace Club awarded me with a certificate for being the Attorney General and for my participation.
PROFESSIONAL COURSES
June 2016: Microsoft Computer Packages
I was trained in seven Microsoft computer packages.
EMPLOYMENT HISTORY AND WORKING EXPERIENCE
August to December 2016: Stores keeper/Procurement assistant.
I worked at Eldoville Dairies LTD for an year in 2016 where I was based in their Call Centre, then moved to the stores department that dealt with advising customer regarding their supplies and Collections of the amounts that were in arrears, stocktaking, stores management, engaging with suppliers.
April 2017 to Date: Collections Agent at Nimble Group Kenya
Responsibilities:
Negotiating for settlement of FINTECH accounts in arrears (Tala, CIM Finance, Branch International, Barclays bank, Sidian Bank, O-Kash, Ubapesa and Pezesha) customers to maximize debt recovery.
Ensuring that collections are done in a timely manner and allocated collection target is achieved.
Keeping a good customer relationship with the customer to ensure effective resolution of any issues that may arise on payment terms and agreements.
Ensuring adherence to policies and procedures of the credit control department.
Daily follow-up on progress of Promises-to-Pay (PTPs) and the respective statuses to optimize collections.
Developing methods and strategies of effective collection of debts, analyze and present monthly activity reports to the management.
INTERESTS
I enjoy: -
Participating in voluntary roles such as social community works
Learning new things, new technologies and contributing where I can.
Engaging in sports activities such as soccer.
Reading and watching.
Networking with different people in different industries.
REFEREES
Nimble Group Kenya
Dennis Oketch
Team Manager
Julius Indiatsi
Human Resource,
Eldoville Dairies Ltd,
P.O Box 243**-*****,
Nairobi.
Tel: +254 020-*******
adjp3z@r.postjobfree.com
Peter Shanahan
Principal,
Brother Beausang Secondary School,
P.O Box 1416,
Karen.
Tel: +254-***-***-***
adjp3z@r.postjobfree.com
Mrs. Anny Bether Kepher,
Industrial Attachment & Project coordinator,
J.K.U.A. T
P.O Box 62000,
Nairobi.
Tel: (067) 52711/52181-4
adjp3z@r.postjobfree.com
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