Manager Customer Service
Resume:
PROFESSIONAL SUMMARY
Highly organized and proactive management professional with over 18 years of customer service experience and demonstrated leadership qualities. Able to prioritize and manage multiple projects simultaneously. Strong understanding of company values and long-term vision. SKILLS
• Excellent time management
• Natural ability to plan, organize and control
activities and staff.
• Disciplined approach and effective
communication skills.
• Responsible attitude and ability to work under
pressure and motivate people
• Staff Onboarding
• Administrative Tasks
• Event Planning
• Diversity and Inclusion Initiatives
• E-verify
CERTIFICATIONS
• CAPM Certification - 2021
• Introduction to Operations Management 2020
• COVID – 19 Contact Tracing 2020
EXPERIENCE
Operations/Front of House Manager Framestore Remote March 2018 - Present
• “Face of the Company” position, responsible for setting tone of the office.
• Manage all building related issues: HVAC, security, server room, and general office needs.
• Maintaining aesthetic and culture, assuring all operations issues are in order.
• Manage office budget and all corresponding credit cards.
• Liaise with Client Services Manager to ensure client needs are met.
• Lead and implemented COVID -19 inactivates in New York and Chicago offices.
• Successfully managed and promoted staff to executive level positions. Studio Assistant Framestore March 2017 – March 2018
• Managed the launch of Emmy Award winning Company in Chicago
• Created and maintained filing systems and supplies while remaining under budget guidelines
• Travel arrangements for incoming staff and Producers.
• Coordinated, maintained and assisted Managing Director’s schedule
• HR/on-boarding duties for incoming staff
TRAVIS MOSTYN
CAPM CERTIFCATION CANDIDATE – 2021
OPERATIONS PROFESSIONAL
adjp30@r.postjobfree.com
https://www.linkedin.com/in/travismostyn/
2
Office Manager/Project Lead Design B&B April 2016 – March 2017
• Design and implement office policies, establish standards and procedures for startup.
• Ensure appropriate customer and supplier involvement throughout the life of project.
• Organize company’s social activities, supervise office staff, and maintain office supplies and equipment.
• Define, plan, track and manage creative team’s projects.
• Keep front line communication with client’s, book travel arrangements, manage payroll.
• Identify key resources and provide the direction required for meeting project objectives. Office Manager/Executive Assistant Equator Design February 2015 – April 2016
• Created and maintained new office operations and procedures.
• Maintained staff by reviewing, orienting, and training employees.
• Maintained executive’s appointment schedule, conferences, and travel.
• Keep management informed by reviewing and analyzing special reports; summarizing information, identifying trends.
• Successfully cut company shipping costs by 40%
Project Manager Kephart Trucking February 2011 – August 2013
• Develop schedule for project completion that effectively allocates resources to activities.
• Coordinate all planning and resource allocation at satellite locations.
• Independently acquire all resources to satisfy known and anticipated needs.
• In consultation with appropriate manager, recruit, interview and select staff and/or volunteers
• Monitor progress of project and making adjustments as necessary to ensure successful completion. TRAVIS MOSTYN
CAPM CERTIFCATION CANDIDATE – 2021
OPERATIONS PROFESSIONAL
adjp30@r.postjobfree.com
https://www.linkedin.com/in/travismostyn/
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