Manager Service

CURRICULUM VITAE OF JERMAINE DANILLO DE KOKER

PERSONAL DETAILS

Name Jermaine Danillo de Koker

Residential Area Kuils River

Contact number 082*******

Identity Number 840-***-**** 087

Dependents 2 children

Languages Afrikaans and English

Driver’s License Yes, Code 08

Transport Own

Computer Literacy Ms Office and SAP

Availability Immediately

Equity Status Coloured Male

SABPP membership no. 65940588

SECONDARY EDUCATION

Institution Ashton High School

Qualification Matriculated in 2001

Subjects Afrikaans, English, Biology, Geography, History and Business Economics TERTIARY EDUCATION

Institution University of South Africa

Period 2004

Qualification Higher Certificate in Adult Basic Education and Training Institution ETDP Seta

Period 2005 - 2007

Qualification National Diploma: ABET Practice

Institution MANCOSA

Period 2017 - 2019

Qualification Bachelor of Commerce: Human Resource Management DETAILED CAREER OVERVIEW

Name of Employer Change Agents SA

Period of Employment January 2019 – present

Position Held Human Resource Officer (Part-time)

Responsibilities

Manage the recruitment process

Assist with employee wellness and relations

Perform overall general administration duties of HR

Maintain appropriate confidentiality of information relating to the company and employees

Use management information systems to record, maintain, plan and manage the organisation’s human resources

Guide management and staff on the optimal application of the performance management process and systems

Revise company policies

Name of Employer Media 24 (Newspapers & Lifestyle) Period of Employment October 2014 – 31 October 2020 Reason for Leaving Retrenchment

Last Position Held Inbound Agent

Responsibilities Inbound Agent (September 2015 – Present)

Ensure that retention and suspension calls are made within given time frame and that accurate pro-formas and statements are sent to subscribers on time

Ensure that calls are answered appropriately within given time frame

Ensure first call resolution

Assist with queries related to product, accounts, benefits etc.

Accurately update customer details on SAP – CRM and CIC0

Assist digital subscribers with queries relating to Netwerk24, troubleshooting and account queries

Provide feedback to subscribers and service providers on progress of queries/outstanding issues

Escalate unresolved issues to the relevant channel

Ensure that all communication to customers is proactive and meets the required standards of excellence and professionalism via email and or telephone

Overtime on weekends or on operational demand

Outbound Agent (April 2015 – August 2015)

Selling Magazine subscriptions

General administrative duties

Loading of new clients onto the system

Outbound Agent (October 2014 – March 2015)

Selling Newspaper subscriptions

General administrative duties

Loading of new clients onto the system

From July 2013 to September 2014, I was doing part time work at NGO’s. Name of Employer Metropolitan

Period of Employment October 2012 – June 2013

Last Position Held Financial Advisor

Reason for Leaving Resigned

Responsibilities

Selling and marketing Metropolitan policies

Providing advice, support and service to existing customers Name of Employer Breede River Winelands Community Centre Period of Employment January 2004 – December 2011

Last Position Held Centre Manager (2007 – 2011)

Reason for Leaving Contract ended

Responsibilities

Manage and administer the implementation of the constitution and policies

Control and manage the dissemination of information

Manage the financial, human and physical resources

Control the implementation of the curriculum

Manage the social and academic need of the learners

Mange the implementation of social mobilization and advocacy in the communities

Administrative Clerk and Site Coordinator (2005 – 2006)

Filing, typing, internet, emailing,

Control record keeping of daily register

Promote market and adult education

Develop, implement, administer and supervise assessments

Manage the social, academic and career needs of the learners

Supervise and develop human resources

Supervise the utilisation of the physical resource Bookkeeper (2004)

Record keeping of all financial records

Income, expenditure journals, cashbooks and month to month bank reconciliation

General administrative duties

Name of Employer Screen Printing

Period of Employment January 2003 – December 2003

Last Position Held Project Coordinator

Reason for Leaving Resigned

Responsibilities

Manage and coordinate screen printing

Manage the administration and finances

Name of Employer MAG Training Centre

Period of Employment January 2002 – December 2002

Last Position Held Accounts Clerk / HIV Counselor

Reason for Leaving Contract ended

Responsibilities

Managing the office

General administrative duties

Organise daily informative workshops

Student behaviour counseling

REFERENCES

1. Olin Kiewiets

Manager

Change Agents SA

25 Du Toit Street

Montagu

6720

Cell: 082-***-****

2. Istie Koegelenberg

Call Centre Manager

Media24 News

Heerengracht Street

Cape Town

8001

Tel: 021 406 391

Cell: 083-***-****

3. Cloe Dennis

Managing Director

BEE Recruitment

50 Riebeeck Street

Cape Town

8001

Tel: 087-***-****

Cell: 082-***-****

Contact this candidate