MARY DUNN

* * ***** **, *******, TN *****

CONTACT

901-***-****

adjp2i@r.postjobfree.com

linkedin.com/in/katie-dunn-

6b4b7517a

CAREER GOAL

To earn and obtain a meaningful position wherein I can grow with an established firm that is a clear leader in its chosen industry. My successful work experience over the past few years demonstrates strong skills in exceptional customer service, concise and effective communication, and the ability to productively manage evolving priorities to maximize potential benefits.

SKILLS

PROJECT MANAGEMENT

CUSTOMER SERVICE

MICROSOFT OFFICE

TIME MANAGEMENT

SCHEDULING

CAP 20/20

EXCELLENT

COMMUNICATION AND

VERBAL SKILLS

CRITICAL THINKING

SENSE OF HUMOUR

EXPERIENCE

Project/Service Manager

Spaces Group: A Knoll Dealer (December 2018-Present)

Assess installation site prior to order entry to evaluate site readiness.

Help maintain Gross Profit on all orders.

Collaborate closely with designers and specifiers to stay within range of client budget.

Audit product specifications and pricing supplied by others.

Supervise Project Coordinator with order entry and resolve any order discrepancies as needed.

Coordinate with Installation Manger and client with setting up Install date.

Oversee installation and punch list walkthrough with client.

Collaborate with designers to resolve punch list issues.

Advise Project Coordinator of punch list items to be ordered.

Work directly with client regarding service and warranty issues.

Maintain knowledge of warranty information for all vendors.

Request replacement parts and warranty labor from vendors if defective product is covered under warranty.

Assume lead responsibility in all aspects of managing projects. Sales/Project Coordinator

Spaces Group: A Knoll Dealer (July 2016 – November 2018)

Responsible for the entire sales order fulfillment process, including management of customer orders from order entry point, providing EDUCATION

Southwest Tennessee

Community College

Graduated May 2015

AN – Associate of Nursing

support to sales personnel, and accurate and timely service to customers.

Coordinates order entry, order management, factory interface and close-out of orders.

Provides clarification and answers for customer’s questions regarding order issues.

Reviews and proofs order for accuracy and completeness.

Reviews receiving information from field operation and matches to order; resolves discrepancies before approval and sending to payables; enters receiving information into sales order system.

Enters orders into computer system; sends purchase orders to manufactures.

Invoices customers for product delivered and work performed; verifies invoice amounts and balance to customer’s PO.

Provides schedule information to dispatcher; initiates service quotes for deliveries.

Maintains master sales order and work order files, ensuring file is complete and up to date.

Flex Sales Associate- Beauty Advisor in Cosmetics Department Macy’s Oak Court (September 2015– July 2016)

Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration

Partner with Sales Manager and Counter Manager to identify business driving opportunities and stock needs

Develop a repeat-business customer base to regularly communicate upcoming events, new merchandise receipts and product replenishment to increase incremental sales

Participate in pre-selling and sales driving events as well as processing of new receipts, damages, testers, and return to vendors (RTVs)

Regular, dependable attendance & punctuality

Bartender/Server

Ridgeway Country Club (August 2013-February 2014)

Greet customers, give them menus, and inform them about daily specials

Take drink and food orders from customers

Pour wine and serve draft and bottled beer and other drinks and beverages

Collaborate with kitchen staff to efficiently deliver food to tables in timely order and fashion

Mix drinks according to recipes

Check identification of customers, to ensure that they are of legal drinking age

Clean bars, tables, and work areas

Operate cash registers, collect payments from customers, and return change

Manage bar operation and order and maintain liquor and bar supplies

Perform monthly inventory on wine, beer, and liquor to adequately order what is needed

Set up full bar for private parties, events, and weddings Bartender/Server

Automatic Slim’s Restaurant (December 2012-July 2013)

Greet customers, give them menus, and inform them about daily specials

Take drink and food orders from customers

Pour wine and serve draft and bottled beer and other drinks and beverages

Collaborate with kitchen staff to efficiently deliver food to tables in timely order and fashion

Mix drinks according to recipes

Check identification of customers, to ensure that they are of legal drinking age

Clean bars, tables, and work areas

Operate cash registers, collect payments from customers, and return change

Manage bar operation and order and maintain liquor and bar supplies

Perform monthly inventory on wine, beer, and liquor to adequately order what is needed

Set up full bar for private parties, events, and weddings Flight Attendant

Pinnacle Airlines (February 2007-September 2007)

Attend preflight briefings on details of the flight

Ensure that adequate supplies of refreshments and emergency equipment are on board

Assist in cleaning the cabin between flights

Demonstrate the use of safety and emergency equipment

Ensure all passengers have seatbelts fastened and ensure other safety requirements are met

Serve, and sometimes sell, beverages, meals, or snacks

Take care of passengers’ needs, particularly those with special needs

Reassure passengers during flight, such as when the aircraft hits turbulence

Administer first aid to passengers or coordinate first aid efforts, when needed

Direct passengers in case of emergency

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