Assisting the Duty Manager to deliver the team sales target.

Motivating the sales executives and making sure the quality Assisting the Duty Manager in organizing the daily operational store requirements (merchandising of stocks and staff location) to ensure that sales are maximized.

Training new joiners, giving their performance feedback and areas of improvement on 1 to 1 basis and also assessing them in their initial PDR along with the DM.

Taking care of any customer complaints and feedback during the shift and addressing it to the concerned department if necessary. Being a role model of the company’s customer service standards by upholding and promoting the company’s values through my grooming, attire, and personal hygiene at all times. Supervise opening and closing of the shift on time, while taking care of cash floats and cash change requests with a focus on cash spot-checks & stock checks.

Support the growth and development of the team by ensuring product knowledge trainings are held from time to time with support from the L & D department.

performance of the team is maintained at all times. P R O F I L E

An experienced professional with more than 8 years of work experience in retail, hospitality and customer service. Looking for a managerial position with a career advancement opportunity, which has a challenging and fulfilling work environment.

E X P E R I E N C E

QATAR DUTY FREE-DOHA

Supervisor September 2019 to August 2020

QATAR DUTYFREE-DOHA

Team Leader June 2015 to August 2019

Supporting, coaching and monitoring a team of 18 members in their basic responsibilities: sales objectives, KPI, standards, Customer Service, and POS.

Be acquainted with sales items and procedures in the department in order to provide accurate information to clients that can enhance sales transactions.

Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department. Train members of the sales team in order to make them better sales associates.

RENFERD FERNANDES

C U S T O M E R S E R V I C E S U P E R V I S O R

C O N T A C T

Mobile: +91-982*******

Email: adjp1y@r.postjobfree.com

Address: House No.343/A

Sangolda Morrod, Bardez

North Goa 403511

P R O F E S S I O N A L S K I L L S

Sales Expertise

Customer Service

Telemarketing expertise

Safety processes & procedures

Quality control

Daily workflow improvement

Staffing and Scheduling

Operations monitoring

P E R S O N A L S K I L L S

Creative spirit

Reliable and professional

Organized

Time management

Team player

Fast learner

Dynamic Team Leader

Multi-tasker

Dependable and Reliable

Excellent verbal and nonverbal

communication skills

I N T E R E S T S

Playing Football, Hockey, Table

Tennis, Badminton.Listening to

Music, watching Movies and

playing PlayStation.

L A N G U A G E S S P O K E N

English, Hindi, Konkani

E D U C A T I O N

BACHELOR OF ARTS, MAJORING IN HISTORY

Mumbai University, Mumbai, India I 2006–2009

RENFERD FERNANDES

C U S T O M E R S E R V I C E S U P E R V I S O R

C O N T A C T

Mobile: +91-993*******

Email: adjp1y@r.postjobfree.com

Address: House No.343/A

Sangolda Morrod,Bardez

North Goa 403511

P R O F E S S I O N A L S K I L L S

Sales Expertise

Customer Service

Telemarketing expertise

Safety processes & procedures

Quality control

Daily workflow improvement

Staffing and Scheduling

Operations monitoring

P E R S O N A L S K I L L S

Creative spirit

Reliable and professional

Organized

Time management

Team player

Fast learner

Dynamic Team Leader

Multi-tasker

Dependable and Reliable

Excellent verbal and nonverbal

communication skills

QATAR DUTYFREE-DOHA

Sales Assistant March 2014 to May 2015

Assisted guests with product information.

Handling transactions with customers (cash, credit card etc.) Maximising sales while ensuring the customers receive the highest level of customer service.

Providing prompt and accurate product information. GRAND HYATT MUMBAI

Guest Service Officer December 2010 to January 2012 Rooms Division

Assisted guests with all Hotel related information. Resolved guests issues regarding Hotel facilities and amenities. Followed up on guest queries regarding Loyalty Program. Answered guest calls on hotline for room amenities request, laundry needs, billing assistance etc.

HUTCHINSON 3 GLOBAL SERVICES, MUMBAI

Customer Relations Advisor July 2009 to December 2010 Answer inbound calls for 3 Mobile Network (Australia), assisting customers who have specific enquiries.

Handle and resolve customer complaints

Identify and escalate priority issues and route calls to appropriate resource whenever required.

Follow-Up on customer calls when necessary and build customer’s interest in the services and products offered by the company. HIGHER SECONDARY SCHOOL EDUCATION

R. D National,College, Mumbai, India I 2004–2006

SECONDARY SCHOOL CERTIFICATE EXAMINATION

St. Stanislaus High School, Mumbai, India I 2004

I N T E R E S T S

Playing Football, Hockey, Table

Tennis, Badminton, Listening to

Music, watching Movies and

playing PlayStation.

L A N G U A G E S S P O K E N

English, Hindi, Konkani

Contact this candidate