Customer Service Representative, Leadership & Management
Resume:
Curriculum Vitae
Personal Information
Name: Natiffah Duncan
Gender: Female
Date of Birth: 12th March 1992
Contact number: 592-***-****
Interests: Music, Travelling, Adventure & Social Activities
Address: 534 10th Field Cummings Lodge, East Coast Demerara.
Education
Head Start Nursery
St. Ambrose Primary
Covent Garden Secondary
Qualifications
High School Diploma (2005-2010)
Subject: Grade:
English A 2
Social Studies 3
Office Administration 3
Integrated Science 3
Mathematics 4
Geography 4
Work Experience
Customer Service Representative
Emerge BPO (2010-2013)
Responsibilities-
*Answering all customer inquiries and transferring calls to the relevant department.
Qualfon Inc (2013-2015)
Customer Service Representative
Responsibilities-
*Answering all calls to provide a resolution to each issue.
*Responding promptly to emails on customer inquiries and updates.
Dr. Rammaya Clinic
Cashier/Inventory Clerk
Responsibilities-
*Dispensing prescribed herbal capsules.
*Managing Inventory on supplies.
*Responsible to provide accounting on cash report.
*Assisted to answer calls and book appointments.
Teleperformance (2016-2019)
Operations Supervisor
Responsibilities-
*Manage 80% of daily tasks to develop and provide coaching to respective teams.
*Dedicating 20% to complete Administrative Duties such as: the completion of daily reports and special tasks assigned by management or clients.
*Providing product & service information, resolution to inquiries by answering all questions asked from respective and assisting teams.
*Responsible for managing and improving performance of respective teams by implementing action plans, new ideas & Training.
Key Skills
-Sound Interpersonal & Communication Skills
-Analytical & Hard Working
-Management & Supervision
-Excellent Customer Service Skills
-Teamwork Oriented
-Ability to work under pressure with Time Management
-Excellent problem solving skills
-Knowledge of Microsoft Word, Excel & PowerPoint
Contact this candidate