Customer Service Data

Linda Whitfield

**** **** ****** ● Washington, DC

(Mobile) 202-***-**** ● **********@*****.***

Profile Summary

Competitive Advantage:

Results Driven: Assertive and results-driven Senior Service Center Representative with an established record (20+ years) in customer services, accounting and operations.

Client Support: Highly skilled in providing support and information to employees and customers to ensure payments were disbursed accurately and in a timely manner.

Data Management: Expert in utilizing and operating functions within the Automatic Data Processing (ADP) automated system.

Systems: Strong skills in data entry and data management in various systems, such as: Microsoft Office Suite (Word, Excel, PowerPoint, etc.), ADP, Etime, PeopleSoft and Great Plains.

Core Competencies:

Exceptional Skills In Developing Background Information And Conducting Research For Data Calls

Proficient In Organizing, Automating and Editing Information Utilizing various automated systems

Expertise In Multi-Tasking, Planning And Prioritizing, Problem Solving, Working With Tight Deadlines

Exhibits Excellent Interpersonal Skills With Proven Success In Meeting Deadlines

Highly skilled and thorough in data entry, reviewing and editing of information.

Consistently produces high quality documents relating to Payroll distribution and reporting.

Exceptional Employee/Client Support and Customer Service

Excellent Oral And Written Communication Skills

Works Well Independently and in Groups

Professional Experience

Dates of Employment: August 2019 – Present, 40 hours/week

Title: Accounting Clerk

Employer: Consortium Catholic Academies, Washington, DC

Reviews all work and assures accuracy of the processing all work under my portfolio and responsibilities in the areas of accounts payable and payroll.

Accounts payable:

oUses accounting codes to process all invoice and makes sure all invoices are signed off from the appropriate schools.

oChecks all statements for outstanding invoices

oFiles all previous and future invoice and creates new files (if necessary) for vendors

oReviews and inputs a high volume of incoming invoices for accounts payables for the consortium.

oInputs, monitors and conducts follow up activities for vendor accounts.

Payroll:

oCreates, organizes, maintains and tracks accurate personnel files and records.

oConducts a quality assurance review to ensure I9 and salary information is identical to information in the Chris Payroll System.

oAssists with verifying total number of hours worked and leave used for each active employee.

oBalances payroll register, ensuring accuracy of information and timeliness to meet deadlines.

oReconciles each active employee with the correct job codes.

Dates of Employment: January 2017 – March 2019, 40 hours/week

Title: Senior Service Center Representative

Employer: Gallaudet University, Washington, DC

Reviewed all incoming work orders and assured accuracy of the processing and distribution to appropriate supervisors

Conducted monthly reconciliations and distributed monthly reports to upper management for outstanding work orders.

Ensured work orders were input in a complete and accurate manner throughout the workflow process.

Operated and managed the VP Video Technology system, which included answering a high volume of phones calls.

Initiated and managed courtesy calls to the Gallaudet community regarding service requests

Dates of Employment: November 2004 – January 2017, 40 hours/week

Title: Payroll Specialist

Employer: Gallaudet University, Washington, DC

Transmitted bi-weekly payroll reports in a timely manner. Analyzed, prepared and input payroll data using Automatic Data Processing (ADP) automated system to produce accurate and timely payroll reports, ensuring all employees were paid on time.

Reviewed and input time and attendance for accuracy and to ensure reporting aligned with policies.

Electronically imported payroll into ADP software, ensuring the required signatures were obtained.

Reconciled payroll batches before transmission and validated confirmed reports for completion.

Assisted employees with payroll issues and concerns. Delivered a high level of customer service by combining my expertise and interpersonal skills.

Reconciled the deduction and benefits report on a bi-weekly basis through general entry. Conducted a thorough review ensuring information was accurately entered they system.

Monitored updates, adjustments and changes in union employees’ dues to ensure the accurate amount was being deducted from their paycheck on a recurring basis.

Processed check request for unpaid employees in a timely and efficient manner.

Conducted a quarterly Office of Personal Management (OPM) headcount for all University staff and associates.

Processed Civil Service Retirement Act (CSRS), Federal Employees Retirement System (FERS), and FERS-Revised Annuity Employee, retirement cards, and correction forms.

Updated the yearly health benefits rates to ensure the correct premiums were deducted from all university staff earnings.

Served as liaison with staff, faculty, administrators and students to ensure they understood all components and information related to their existing (or their eligibility for) payroll and benefits.

Period Covered: January 2003 – November 2004, Full Time

Primary Care Provider

• Served as full-time care provider for chronically ill parent.

Dates of Employment: April 1998 – January 2003, 40 hours/week

Title: Accounts Payable

Employer: Crowne Plaza Hotel, Washington, DC

Maintained petty cash accounts and logged all outgoing disbursements, ensuring accuracy.

Monitored all vendor payments and agreements to find discounts that could be used to reduce invoice amounts

Distributed invoices to department heads for approval of payments.

Calculated and paid sales tax on appropriate invoices and documented/notated each tax payment made.

Kept track of all credits owed and ensured all credits were properly applied to vendor accounts.

Reconciled payable reports monthly and confirmed all amounts paid were accurate.

Processed W-9 Forms to accurately gather information about employees/contractor’s to properly report earnings at the end of the year.

Processed 1099 Forms to ensure the document of earnings issued at year-end were accurate.

Dates of Employment: June 1994 – March 1998, 40 hours/week

Title: Accounts Receivable

Employer: Crowne Plaza Hotel, Washington, DC

Maintained the billing system to track and monitor all transactions.

Generated invoices and accounts statements in a timely manner.

Performed routine monthly and bi-weekly account reconciliations.

Maintained and tracked accurate accounts receivable files and records.

Produced monthly financial and management reports.

Investigated discrepancies and processed inquiries on accounts.

Assisted in general financial management and data analysis.

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