CV - Page * .

BENARD OGISE – CV .

+*** (0-716-***-*** Age:28yrs Married adjoxy@r.postjobfree.com

- 4 + years of work experience in Inventory Management, Office Administration, Clients relationship management and partly cashiering in a Fast-moving consumer goods (FMCG) Retail Store. Skills / competencies.

- Inventory Management. Expertise in receiving, storing, issuing goods and maintaining records of stock levels in a busy Fast-moving consumer goods (FMCG) Retail Store.

- Experienced in providing excellent customer service and general administrative support to ensure smooth running of day-to-day office activities.

- Clients relationship management. Experienced in solving / reducing customer complaints and meeting customer service level expectations through customer experience / expectation management in a busy Customer facing environment.

- Team player with ability to manage conflicting workloads, meet tight deadlines and work under pressure with high level of accuracy / integrity.

- Telephone management, communication, negotiation and listening skills with the ability to manage anger from difficult clients.

- People management. ability to motivate, constructively criticize and build high team through exemplary leadership.

- Budgeting and planning skills with the ability to develop clear and realistic plans to deliver agreed objectives within deadlines, involving key individuals in the planning process.

- Proficiency in using CRM applications / Ms Word, Excel and multiple tabs / browsers to handle Customer enquiries.

- Cashiering skills.

- Efficient in driving (Driving Licence)

Work experience.

INVENTORY CONTROLLER.

Rikana Supermarket May -Dec 2019.

Key contributions.

- Managed inventory through the use of a computerized database system to maintain adequate levels of stock to meet daily distribution demands while minimizing excess supply.

- Carried out comprehensive Stores functions relating to management of stocks that included verification of all receipts/issues to ensure they conform to the specifications.

- Ensured all merchandise was stocked and attractive displays, priced correctly, and displayed in a safe manner

- Determined the stock levels to ensure no over stocking or under stocking of materials.

- Checked goods and materials before receipt, confirmation of quantities and quality for coding and storage.

- Implemented improvement processes and systems which optimized inventory, minimized costs of CV - Page 2 .

holding stock and maximized working capital.

- Provided inventory shrinkage reports.

- Carried out inventory and reconciled daily Inventory or as per the company SOP to ensure that there was no stock-outs at any given time.

- Generated monthly reports such as slow moving goods, valuation of stocks, goods due to expire and fast moving goods.

- Conducted Physical Wall-to-wall Stock Takes on a monthly basis kept and maintained a well, organized inventories record keeping/filing system. CUSTOMER CARE, BACK OFFICE CLERK & PARTLY CASHIER

Tuskys Supermarket - OTC Branch Sep 2016-May 2019. Key contributions.

- Assisted the Branch Manager in building, leading and empowering a communicative and effective store team by delegating, coaching and directing team members towards achieving set targets.

- Attended to inbound calls & provided customers with accurate, relevant and useful information regarding all aspects of Tuskys products.

- Offered excellent customer service through quick resolution/escalation of customers queries in order to ensure maximum customer satisfaction and retention.

- Ensured that all customer queries, problems and complaints were fully resolved end-to-end within the set turn-around times and in liaison with the relevant teams.

- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken in the CRM.

- Assisted cashiers in relieving them for tea breaks, lunch breaks and during a busy day or holidays

- Generated Local Purchase Orders(LPOs) and sent them to suppliers after approval.

- Prepared reports such as sales reports, price change reports shrinkage reports etc and sending them to the Head office.

- Supplier relationship management. Liaised with suppliers for order processing.

- Liaised with receiving clerks to ensure products ordered are the ones supplied and invoiced

- Reported to the head of customer service concerning the overall performance of customer service in the Brach

- Managed control measures to ensure Customer complaints, inventory inaccuracies and discrepancies were highlighted, addressed and resolved.

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ADMINISTRATIVE / CUSTOMER SERVICE INTERN.

Jatomy Supermarket - Chuka Branch March - May 2016. Key contribution.

- Provided excellent customer service and general administrative support to ensure smooth running of day-to-day Branch activities.

- Front Office management: Ensured reception area was tidy and presentable, with all necessary stationery and visibility materials.

- Assisted the Branch Manager in managing the Office day to day calendar/diary ensuring that all key activities of the day were attended to and important deadlines adhered to.

- Responded to inbound calls, email, letter and face-to-face inquiries from customers. CV - Page 3 .

- Received, sorted and distributed daily mail/deliveries.

- Set up a user-friendly electronic and paper filing system, which considerably improved record keeping and document retrieval time for the team.

- General Office management – ensured all Office utilities were paid in good time, monitored and replenished all Office consumables to avoid running out of stock. Other positions held.

- Accounts Clerk / Supervisor ( Attache ) - Mogeni Tea Factory . May - Sep 2015. Education.

- Bachelor of Entrepreneurship and Small Business Management. Chuka University. 2012 – 2016.

- Kenya Certificate of Secondary Education ( KCSE), Nyabworoba Secondary School .2008-2011. Referees.

- Wilson Kanyi Branch Manager ( OTC Branch )Tuskys Supermarket.

+254 (0-722-***-***.

- Duncan Mburu Inventory Controller – Rikana Supermarket

+254 (0-706-***-***

- Walter Jatomy Supermarket Supervisor

+254 (0-722-***-***.

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