Ntsoaki Refiloe Ngcongwane

Pretoria, South Africa +278*-***-**** linkedIn.com/ adjouy@r.postjobfree.com

SABPP Chartered HR Professional

Human Capital Professional

Pragmatic, diligent, and creative executive business leader with broad experience guiding HR programs in the banking, gaming, hospitality, entertainment, and NGO sectors. Strong communication, interpersonal, and listening skills to support the mission and goals of the organisation. Respected business partner with excellent emotional intelligence and keen business insights. Expert at EE legislative requirements, REAP goals, and NEAP targets. Leader in Talent Acquisition, Performance Management, Employee Relations, Learning & Development, Talent Management, Remunerations & Benefits, Employee Engagement, and Change & Transformation.

Core Competences and Skills

Highly developed analytical skills to analyses information quickly with good problem-solving skill.

Ability to create a culture of continuous learning to enhance and grow skills in the organization.

High Emotional Intelligence with integrity and discretion.

Team- focused with an ability to initiate, delegate, and work independently under pressure.

Major Achievements

Successfully opened multibillion Casino Time Square Casino, was part of the opening team, I was in charge of recruitment, onboarding and people integration plans, establishment of EE Committee, Social committee, Change Agent committee etc.

Successfully assisted with improving our services score from 70% to over 85% by establishing a successful Recognition program for Time Square

Improved our BBBEE scorecard from level 4 to level 1 with major improvements on Skills Development and Management Control (Employment Equity)

Project/Program Management

Employee Engagement

Risk Management/Mitigation

Data Collection & Analysis

Human Resource Management

Learning & Development

Corporate Governance

Reports & Documentation

Client Relationship Management

Training & Evaluation

Cross Functional Teamwork

Best Business Processes

PROFESSIONAL EXPERIENCE

SUN INTERNATIONAL, Johannesburg, South Africa Dec 2014 – Sept 2020

Employment Equity (EE) & Change Manager / Times Square Casino, Dec 2016 – Sept 2020

Developed and executed business investigations, HR change interventions, and wellness initiatives as part of the opening team for Times Square Casino valued at $5.5B.

Directed and mentored the HR team to define, implement, and communicate company programs at the unit level.

Consolidated the EE annual reports for all Sun International properties and submitted to Department of Labour.

Authored and delivered quarterly progress reports to the Chief Executive and HR Director.

Improved the Services score from 70% to 85%+ by establishing a successful Recognition Program for Time Square.

Improved the BBBEE scorecard from level 4 to level 1 with major improvements on Skills Development, Management Control, and Employment Equity.

Steered logistics and implementation of Employment Equity and Affirmative Action initiatives and interventions.

Created a working environment centered in open communication, integrity, and accountability.

Promoted a business culture embracing Employment Equity to support implementation of EE strategy and plan.

Established and monitored numerical and non-numerical goals, the execution of Affirmative Action, and talent development interventions.

Coached Managers and ensured training interventions were available to support team member success.

Communicated with stakeholders, EE Committee, Union Leader, Management, HR, Employees, and Group EE to archive and update the Equity Plan and reports.

Facilitated the needs analysis, strategy, and delivery of learning content for Time Square to evaluate business needs and identify development gaps.

Advised leadership and recommended learning solutions to boost skill sets and team member development.

Ensured compliance with legislation, BBBEE targets, corporate standards, and Learning and Development.

Owned responsibility to control costs against a budget relative to BBBEE targets and skills development budget.

Continuously tracked EE Act, regulations, and updates to communicate changes to management and HR.

Cluster HR Manager, Dec 2014 – Nov 2016

Reported to the HR Executive and Unit GMs. Directed a team of two HRBPs, L&D Manager, L&D Specialist, L&D Coordinator, three HR consultants, Payroll Manager, Payroll Officer, and two HR Interns.

Partnered with GMs and COE to build strategies, engage team members, promote the organization’s vision, and enhance resources.

Tracked market and economic data, offered insights on business trends, commercial barriers, risk management, and business opportunities.

Promoted the Strategy Implementation Employee Value Proposition and Employer Branding to highlight a ‘Great Place To Work’ environment.

Coached and advised the Regional GM and team in leadership, organization effectiveness, change management, company architecture, commercial capability, and the implications of short and long-term strategic decisions.

Forecasted budgets, controlled costs, oversaw Capex activities, and contributed to revenue growth. Authored financial reviews, risk reports, and monthly reports.

Advised senior management and employees on ER processes. Prepared case evidence for disciplinary processes at the CCMA as company representative.

Drove organisational values and integrated the holistic culture into team member work practices across regions.

NEDBANK, Johannesburg, South Africa Jan 2008 – Nov 2014

HR Manager, Jan 2010 – Nov 2014

Oversaw retail home loans, collections, and recoveries with a client base of 275.

Honored with the Retail HR Mid-Year Achiever 2013, Home Loans HR Year-end Achiever 2013, and Retail HR Achiever 2011.

Aligned HR goals with business objectives and strategic initiatives. Designed a regional business plan regarding people which integrated Bank and vision strategy elements.

Ensured compliance with HR policies and legislation. Identified HR risks and proactively recommended strategies to enforce requirements and promote consistency.

Counselled staff on awareness of the Employee Wellbeing Unit and ICAS to comply with the agreed IR processes and policies.

Represented Human Resources at hearings and CCMA, advised on employment contracts, and resolved all IR issues in a timely manner.

HR Consultant, Jan 2008 – Dec 2009

Built strategic partnerships and advised stakeholders on HR processes and policies.

Identified performance gaps across business units and proactively developed effective responses.

Oversaw conflict management amongst team members and escalated cases to the IR Manager when necessary.

Directed daily HR functions including job advertising, the recruitment process, candidate selection, necessary paperwork, and onboarding.

TSHIKULULU SOCIAL INVESTMENTS, Johannesburg, South Africa April 2005 – Dec 2007

Human Resources Officer

Coordinated generalist HR functions including recruitment, candidate selection, remuneration, benefits, training and development, administration, calendar, activities, and diaries.

Governed payroll, collated updates for monthly payroll data, submitted data to administrators, monitored monthly timelines, and tracked variances.

Additional Professional Experience:

Guest Relation Officer, The Saxon Hotel, Johannesburg, South Africa.

Front Office Associate, Westcliffe Hotel, Johannesburg, south Africa.

Receptionist / Guest Relations Officer, The Michelangelo Hotel, Sandton, South Africa.

Trainee Manager, Sun City & Kwa Maritane, South Africa.

EDUCATION & CREDENTIALS

Bachelor of Technology in Business Administration, University of Johannesburg, South Africa, 2014

Programme in Human Resources Management NQ Level 6, Institute of Personnel Management, UNISA, 2014

Certificate in Payroll Administration with Merit, Damelin, 2006

Hospitality Management Diploma, University of Johannesburg Hotel School, 2001

Hotel Management Certificate, Hotel & Catering Training College, 1997

Senior Certificate, Mondeor High School, Matric, 1996

HR Academy (Pilot Team), Nedbank In-House Training SHL Assessment Administrator, SHL

Coaching for Growth & Practice Dialogues (Pilot Team), Nedbank In-House Training

Effective Disciplinary & Performance Management, Initiating a Disciplinary Hearing,

Chairing a Disciplinary Hearing, Labournet

Diversity Programme, Botho Pele, Nedbank In-House Training Cultural Transformation Tools, Barrett Cebano Consultants

HR Academy, Sun International TTT Onboarding Programme for Line Managers, Sun International

TTT Change Management, Sun International TTT E Performance Management, Sun international

HR Bootcamp Employment Equity Workshop

Chartered HR Professional & Generalist #11936 SABPP Member

Institute of Personnel Management Business Women's Association of South Africa (BWASA)

English Sotho Tswana Zulu

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