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Elsie Ng Bee Eng

Resume Objective

Objective to be hired as a Business Consultant position with an innovative employer in a manufacturing industry.

Preferably said position is required to provide expertise to redefine the enterprise structure. Resume Summary

Having been in an MNC for approximately 44 years, I have progressed thru different levels and positions in the organisation. The mentoring, the training and the e-learning in Linde University coupled with hands on experience in business segments have honed my skills and knowledge, thereby I am one who is qualified by experience.

One with an analytical mind, with the ability to see the big picture and its connections, have consistently provide an avenue towards quality improvement.

Possess the ability to decipher complex issues and its resolution and recommendation for change. Ability to extract data to present to stakeholders on gap analysis findings, weighing thru pros and cons and recommend on change to system, business processes and procedures where deem fit. Possess technical and functional skills therefore have in depth understanding of business requirements into system and its data structures.

System expert, predominately SAP, others being AS400, ICL1900 series, Navision, IFFCA. Expert in data conversion and migration and information management. A motivational force as a change agent - ambassador for change, a coach/trainer and facilitator with the ultimatum of bringing the best out of people.

I am passionate about my work and meet challenges head on with the objective of achieving a balance between the People, the Customers and the Organisation. L-1-2 Arcadia Apartment

USJ 11/1

47610 Subang Jaya

Selangor

MALAYSIA

Tel: Mobile +601********

mailto:adjoph@r.postjobfree.com

Skype: Elsiemarie23

DOB 23 January 1954

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Employment history:

Hometown Borneo Sendirian Berhad (2020 - 2020) Kuala Lumpur, Malaysia Tele-Consultant – Sales & Marketing

March 2020 – June 2020

Quality calls on the schedule of appointments with Prospect Clients to promote the investment of plantation base agriculture cash crop.

Kellington Group of Companies (2019 - 2019) Shah Alam, Malaysia IT Consultant – ERP PRONTO Implementation

Apr 2019 – Aug 2019

Business change of System from a Financial System – MYOB to an ERP [Enterprise Resource Planning) System.

• Analyse business requirements for an information system (eg PRONTO) and produce an agreed upon and documented set of user requirements from it.

• Determine level of fit of the information system (eg PRONTO) with business needs and make recommendations where appropriate.

• Provide support to training and for users of the system.

• Provide support to users on data conversion and migration from legacy system to new information system (SAP).

• Prepare and provide support for user acceptance test of new system.

• Provide support to users during the post implementation phase of new system.

• Continuous quality management support through collaboration with internal and external customers.

Industrial Gases Solutions Sdn Bhd (2016 - 2018) Petaling Jaya, Malaysia Business Process Specialist

Jan 2016 – Dec 2018

[A joint venture company between Linde Malaysia Berhad and Petronas Gas Berhad] Assigned by Linde Malaysia Sdn Bhd thru a fixed contract to the JV Company. Key Interfaces to:

• Functional areas of Linde and PGB

• Management Committee and Board of IGS

• Multiple engagement points at customers’ organization Principle Responsibilities:

• Provide internal control support on work processes and continuous improvement on operations of IGS

• Ensure compliance with safety standard and policies

• Provide support on SAP matters and resolve problems

• Preparation of commercial proposals and ensure risk assessment is performed for all new projects

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• Ensuring process flows are documented and update regularly

• Identification and delivery of year-on-year improvements in business processes and strategic utilization within the supply and customer processes functions

• Provision of problem solving to continuous operation and improve business processes

• Provide support for implementation as well as management of new applications

• Oversee the performance of service provider in accordance to the management service agreement

Linde Malaysia Berhad (2014-2015) Petaling Jaya, Malaysia Administrative Manager

Aug 2014 – Dec 2015

• Recalled back on Project Basis {under 3rd Party} to re-evaluate Order to Cash to Procure to Pay Business processes on a Joint Venture Company – Industrial Gases Solutions Sdn Bhd

• Assess SAP on Intercompany as setup, perform gap analysis and re-evaluate SAP Interco system fit for use and its resolution thru recommended change to Stakeholders.

• Data analysis / gap analysis on the urgent recovery of debts for both JV Partner – Petronas and the Interco customers thereby regaining the confidence of the stakeholders and Interco customers.

• Permanent fix to issues relating to Procure to Pay, Order to Cash and FiCo.

• Perform internal system audit to assess the risk exposure of long overdue debts leading to negotiation with customer to reconciliation and recovery of outstanding debts

• Perform internal system audit to manage a crisis with recommended solution.

• Debt Recovery thru negotiation process with Customers Loyal Reliance Sdn Bhd (2012 – 2014) Kuala Lumpur, Malaysia Manager – Client Service

Jan 2014 – Mar 2014

• Proactively sought to improve and increase productivity and profitability level through staff involvement program at managerial level.

Assistant Manager – Client Service and Business Research Aug 2013 to Dec 2013

• Research on quality leads to heighten company’s profitability, through staff productivity and performance

• Data management, reports – Key Performance Indicators on deliverables to sales, client services, business research.

Business Research Executive

April 2013 – July 2013

• Research on quality leads to heighten company’s profitability, through staff productivity and performance

• Data management and reports – KPIs on sales, client services, business research Page 4

Client Service Executive

Dec 2012 – March 2013

• Quality calls appointments for the purpose of business advisory by business advisors

• Accountable for team’s performance through reporting Linde Gas Singapore and Linde Gas Asia Pte Ltd (2009 – 2011) Singapore System Designer & Analyst, SAP Implementation – SD, MM, PP, FICO July 2009 – July 2011

• Seconded to Singapore as a Consultant to oversee SAP Project Implementation.

• Analyse business requirements for an information system (eg SAP R/3) and produce an agreed upon and documented set of user requirements from it.

• Determine level of fit of the information system (eg SAP R/3) with business needs and make recommendations where appropriate.

• Provide support to training and for users of the system.

• Provide support to users on data conversion and migration from legacy system to new information system (SAP).

• Prepare and provide support for user acceptance test of new system.

• Provide support to users during the post implementation phase of new system.

• Continuous quality management support through collaboration with internal and external customers.

MOX-Linde Gases Sdn Bhd (2007 - 2009) Selangor, Malaysia Customer Service Centre Process Specialist / SAP Expert User Feb 2009 – June 2009

• SAP Master Data Management

• Review of SAP Master Data on accuracy of setup through gap analysis

• Recommend management of change to stakeholders.

Customer Service Centre – Lead Commercial Team

2007 – Feb 2009

• Merger and acquisition of BOC Group of Companies by LINDE

• Successfully integrated data to MOX-Linde Malaysia SAP System for Linde Malaysia conversion and data migration.

• SAP upgrade to ECC6.0

• Perform data integrity check

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MOX Gases Sdn Bhd (2006-2007) Selangor, Malaysia Customer Service Centre Trainer/Specialist

• CSC SAP Trainer

• Generation of Reports to CSC-Section Heads for quality improvement

• Data mining to identity improvement opportunities within the business Year 2006 Merger and Acquisition of Nissan Industrial Oxygen Inc.

• Instrumental in its data conversion, migration and its integration from Sun System n to MOX SAP System.

Internal Facilitator – Global Initiative

• Trainer for British Oxygen Company Voice Survey Customer Intimacy Initiative, a Continuous Improvement Program to heighten growth and profitability through people, our asset with emphasis on the need of collaboration.

Eastern Oxygen Berhad (1998 - 1998) Kuching Sarawak Information Management Executive

• 1998 – seconded to subsidiary Eastern Oxygen for system implementation, pre and post IFCA System. Business Enterprise successfully implemented.

• Data Conversion and Migration

• Manage expectation of Stakeholders thru System data integrity checks/analysis of both old and new system.

Malaysian Oxygen Berhad (1995-2006) Selangor, Malaysia Customer Service Centre Support Services Executive / SAP Expert User / Project Management of Subsidiary

• The birth of National Customer Service Centre

• Setup processes and procedures

• Instrumental to the NCSC Successful Accreditation of ISO 9000:2000

• 1999 – System change to ERP SAP 3.0 – Local Template

• Prepare and provide support for user acceptance test

• Perform data integrity check of data conversion

• Coach on SAP SD Module – Expert User

• Material Master

• Customer master

• Pricing methodology

• Container management

• Identified as a SAP expert user

• 2004 – system change to SAP 4.6 – global template

• Prepare and provide support for user acceptance test

• Perform data integrity check of data conversion

• 2004 – Accorded Best Employee Award

•

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Malayan Oxygen Limited (1971 - 1995) Selangor, Malaysia Information Management Executive

1989-1995

• AS/400 Query/RPG Programming

• Provide management system reporting and analysis to senior management

• Perform data mining for management information and decision making. Total Quality Management Facilitator

1989

• Trainer – MOX TQM Staff Involvement Training Program – a continuous improvement program to accelerate growth and profitability, enforcing the need of collaboration to achieve objective. Senior Computer Operator

1980-1989

• Led a team of computer operator / data entry operators

• Set Standard and sequential operation processing procedures.

• System Change to IBM AS/400 VMS Operating System

• Set standards and job processing procedure through documented procedural control language.

• AS/400 Computer Operation – major success in automation of master/transaction files backup.

• Reduce overhead by one headcount.

Computer Operator

1979-1980

• Operate Mainframe International Computers Ltd – Series 1900

• Successful system setup of IS General Ledger System.

• Instrumental in programming the data validation process to the data entry System with automation of repetitive dataset. Hence increase in efficiency and accuracy.

• Training and mentoring the data entry process to the Team.

• Led a team of three data entry operators

Senior Data Entry Operator

1975-1978

• Promoted to lead a team of three members

• Successful System Transition from ICL bureau service to in-house ICL Computer System

• Training and mentoring the data entry process to the Team.

• Successful data integration – merger and acquisition of Far East Oxygen Ltd. Data Entry Operator

1973-1975

• In-house – data preparation punch card system with speed and accuracy for on time data processing

• Outsource - data processing by International Computers Ltd – Bureau Services Page 7

Telephone Operator/Receptionist

1971-1973

• Administrative functions that include flight and hotel reservations, telex, support customer sales inquiries

Award / Certificate / Accolade

Linde Malaysia Sendirian Berhad - Country Excellence Award - 2016 Quarter 2 Winner of the People Excellence Award – Linde Business Excellence Award – Category Individual International Medical College – Certificate of Participation – March 2019 Basic Life Support and Basic Care Workshop

General Election 14 – P120 Bukit Bintang – Certificate of Appreciation - May 2018 Contribution of Service to PACA

Zubedy (M) Sendirian Berhad – Certificate of Learning – August 2007 Business Writing Skills > Writing for Positive Results Corporate Learning Centre – Certificate of Achievement – April 2006 Competency Based Train the Trainer

British Oxygen Company & Malaysian Oxygen Berhad – Internal Facilitator Certification – June 2006 BOC Voice Survey Customer Intimacy Initiative

MOX Gases Sendirian Berhad – BOC Customer Intimacy Internal Facilitator Certificate – March 2007 Letter of Commendation – MOX Customer Service Ambassador British Oxygen Company – SAP Course Certification – June 2004 MOX Delta – Support Services

MOX Gases Sendirian Berhad – Customer Service Centre > Certificate of Achievement – 2004 Best Employee Award

National Cancer Society Malaysia – Certificate of Appreciation – September 2004 Participation in Yellow Balloon Race in conjunction with National Cancer Awareness Month Partners-In-Quality Consultancy Sendirian Berhad – Certificate of Completion February 2001 Understanding Key Concepts and Requirements of ISO 9000:2000 The Language House – Certificate of Completion – March 1999 Spoken Mandarin

Malaysian Oxygen Berhad – Certificate of Completion – September 1999 Train the Trainer

Lotus Authorised Education Center – Certificate of Recognition April 1997 Lotus Notes Basics / Beyond Basics – R4

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ITRAC - Certificate of Attendance – September 1995 Microsoft Excel for Windows

ITRAC - Certificate of Attendance – May 1995

Microsoft Word for Windows

Malaysian Oxygen Berhad – Staff Involvement Training Program – January 1990 Trainer – Total Quality Management

Presko Public Relations Company Limited – Certificate of Recognition December 1971 Seminar – Phoning for Prestige and Profit

Application:

MS Office – Outlook/Visio/Access/Word/Excel/Power Point, InfoSet Query, Business Warehouse, Business Object,

System Platform.

SAP, AS400, ICL 1900 Series,

Language:

Spoken – English, Bahasa Malaysia, Mandarin

Written – English, Bahasa Malaysia

Dialects - Hokkien, Cantonese

Interests:

Theater, Arts & Culture, Cooking, Retail Therapy, Bowling, Swimming, Reading Page 9

Professional Reference

Name: Mr Shal Tharumalingam (formerly Head - Support Services) Designation: Senior Manager Corporate Affair – Nippon Paint (Malaysia) Sdn Bhd Mobile: +601*-***-****

Name: Mr Fairos Roslan

Designation: formerly Member Committee Chairman – Industrial Gases Solutions Sdn Bhd. (A JV between Linde Malaysia & Petronas Gas Berhad)

Head, Gas Processing Plant Santong and Export Terminal at Petronas Gas Berhad Mobile: +601*-***-****

Name: Mr Wong Siew Yap

Designation: formerly Managing Director – Malaysia, Pakistan, Singapore, Indonesia – Linde Global Mobile: +601*-***-****

Name: Mr Patrick Yong Chee Keong

Designation: formerly Head of Tonnage – Linde Malaysia, Member Committee Chairman – Industrial Gases Sdn Bhd (A JV between Linde Malaysia & Petronas Gas Berhad)

Mobile: +601*-***-****

Name: Ms Valerine Lee

Designation: Head of Communication - Malaysia, Singapore & Indonesia – Linde Global Phone: +603-****-**** Mobile: +601*-***-****

mailto: adjoph@r.postjobfree.com

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