Manager Sales
Resume:
Oct **** - Current
Aliya Manns
Professional Summary
Reliable manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive work relationships. Successful in fast paced, deadline driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Staff Management Team Leadership
Personnel Training Cash Handling
Team Building Effective workflow management
Customer Relations Training and mentoring
Talent Development Complaint resolution
Exceptional telephone etiquette Excellent time management skills Effective problem solver Sales expertise
Experience
Seasonal Guest Advocate
Target - Frisco, TX
Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.
Bagged and packaged customer orders and purchases. Processed cash register transactions by inputting product costs and giving back change. Verified prices and calculated totals using scanners and point of sale (POS) systems. Returned non-purchased products to shelves and performed general merchandising functions.
Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
Maintained merchandise displays, including endcaps, floor displays, and aisles. Assisted customers with locating items, answering questions and providing direction and service.
Responded to customer queries within prescribed communication windows, providing valuable follow-up information and reliably addressing client concerns. Responded to customer queries within prescribed communication windows, providing valuable follow-up information and reliably addressing client concerns. MANAGER
Smoothie King - Frisco, TX
Assigned tasks to associates to fit skill levels and maximize team performance. 2708 Peach Drive, Little Elm, TX 75068
adjokw@r.postjobfree.com
Apr 2018 - Aug 2019
Aug 2020
Increased safety awareness among employees, resulting in zero injuries. Trained current employees on additional job positions to maintain coverage of roles at all times.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom line profitability.
Drove excellent performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within the store.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
TEAM MEMBER
Smoothie King - Little Elm, TX
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Picked up and moved boxes weighing 35+ pounds.
Cleaned work areas following each shift by removing debris and trash and sweeping up messes.
Worked hard to learn all required tasks quickly and maximize performance. Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
Looked for ways to go above and beyond job requirements. Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
Unloaded trucks, moved containers to staging area and determined correct storage locations.
Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
SERVICE MANAGER
Walmart - Frisco, TX
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Devised and published metrics to measure organization's success in delivering world class customer service.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Assessed call center trends to identify improvement opportunities and devise forward- May 2019
May 2021
thinking approaches to better align processes with intended results. Education
High School Diploma
Little Elm High School - Little Elm, TX
EXPECTED IN
Associate of Business : Business Administration And Management Collin County Community College District - Frisco, TX
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