Medical Customer
Resume:
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CASSANDRA THOMAS
PROFESSIONAL CUSTOMER SERVICE RESPRESENTATIVE
*** ******* ******-*********, ** 49006
adjojg@r.postjobfree.com
I am interested in a position with a growing based company where I can utilize my skills which allows me to acquire new abilities. I am a quick learner and work well in a fast-paced environment. I have strong attention to detail, dependable, and flexible to adapt to changes in a growing organization. Self-motivated, always have a positive attitude, a hard worker, and love interacting with individuals of all levels. I have experience in Data Entry: Alpha-9,200 and Numeric-10,000. Typing-70 WPM, AS400 database, and proficient in Microsoft Office.
WORK EXPERIENCE
Call Center Agent
DialAmerica - Oakbrook, IL
August 2020-December 2020
I answered incoming calls from cardholders who receive unemployment benefits. Cardholder’s accounts are received from 17 different states with questions about their accounts which are denied transactions, balances, requesting new cards, and velocity limits. I offered support and solutions to cardholder’s in accordance with the company’s customer service policies along with demonstrating superior knowledge of the card holders state agency describing the main features and rules.
Sr. Transaction Processor
Xerox – Memphis, TN
November 2011 to November 2015
Received mail daily of various for Chapter 13 Trustees from their clients. I processed, entered payments to correct clients' case numbers, and scanned payments into Trustees' accounts with payments verified which were entered into the correct Trustees' account.
Customer Service Representative/Data Entry Specialist
Banner Personnel Services - Naperville, IL
January 2006 to October 2011
Professionally confirmed, verified customer’s orders, and notified customers of orders that were received online. I received high volume inbound calls as well as making outbound calls daily. I was responsible for assisting all customers sincerely and courteous with problem-solving techniques to ensure customer satisfaction.
Data Entry Dispatcher
Digital Disconnected Documents - North Aurora, IL
January 2003 to January 2006
Dispatched work orders daily to Comcast Techs. Resolved customer complaints, performed troubleshooting techniques, and problem-solving tasks along with Data Entry. I have demonstrated a positive attitude and enthusiasm as well as concerns to all Comcast Customers.
EDUCATION
Associates in HealthCare Management
Ultimate Medical Academy Online
April 2020 to Present
Everest College - North Aurora, IL
July 2008 to February 2009
SKILLS
•MediSoft(Billing Software), Appointment Scheduling, Medical Terminology ICD-10-CM, and CPT Coding,
Medical Billing, Record-Keeping, Patient Registry and Reception Vitals, Insurance Plans and
Collections. Office Finance Management, Patient History, and Charting. Basic Insurance Terminology.
•ICD-10-CM (1 year)
•Medical Coding
•Medical Records
•Transcription
•Medical Scheduling
•Medical Office Experience
•Insurance Verification
•Data entry
•Customer service
•ICD-9
•Software Troubleshooting
•EMR Systems
•HIPAA
•Anatomy Knowledge
•Patient Care
•ICD Coding
•Active Directory
•Help Desk
•Clerical Experience
•Microsoft Excel
•Office experience
•Time management
•Microsoft PowePoint
•Microsoft Outlook
•Financial services
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