Marcus McCluney

** **** ******

Moore, SC *****

Cell: 803-***-****

adjoiz@r.postjobfree.com

Summary

Educator with management experience and exceptional people skills. Versed in Personnel & Program Management and Personnel Development. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Self- motivated and dependable while achieving high performance with minimal supervision. Desires a challenging role as a Training Specialist or Collegiate Faculty position. Skills

• Type Speed (52 WPM)

• Training and development

• File/records maintenance

• Organization and efficiency

• Partnership development

• Interviewing

• Talent Assessment and qualification

• Academic, Coaching, Inventory, Materials, Personnel, Recruitment

• Administrative, Interpersonal, Team building, Microsoft Office, Personnel Management

• Communication skills, Lesson planning, Program Development, Relationship building

• Advisement, Data entry, Lesson plans, Office equipment, Program Management, Scheduling

• Advertising, Focus, Listening, Office management, Public speaking, Team management

• Clerical, Instruction, Director, Performance management, Time Management Experience

January 2019

to

June 2019 Sitel Corporation, Spartanburg, SC Customer Service Representative

• Consult with customers regarding consumer lending needs to unpackage, address and resolve concerns

• Capitalize on opportunities to enhance customer experiences and bring in repeat business

• Develop empathetic member relationships

• Answer inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services and directed inbound calls to designated individuals or departments

• Gather information from customers and asked open-ended questions to understand needs and address quickly

• Cultivated impactful relationships with customers and drove business development by delivering product knowledge July 2013

to

April 2018 South Carolina State University, Orangeburg, SC Instructor

• Served as a recruiter for University Bands.

• Planned and executed Recruitment strategies.

• Delivered an exceptional level of service to each student by listening to concerns and answering questions regarding Admissions while serving as a liaison between student and the admissions department.

• Arranged marching percussion scores for the University Marching Band.

• Assisted with instruction for any ensemble that featured percussion

(University Bands).

• Maintained all marching percussion equipment and inventory.

• Performed any clerical and/or administrative duties for University Bands requested by the Director of University Bands.

• Improved percussive skills and knowledge through educative strategies for University Bands.

August 2016

to

April 2018 South Carolina State University, Orangeburg, SC Adjunct Professor

• Serve as a recruiter for the VAPA department.

• Delivered an exceptional level of service to each student by listening to concerns and answering questions regarding Admissions while serving as a liaison between student and the admissions department.

• Teach the applied private lessons course(s) (Percussion).

• Teach the Percussion Methods course (Music Ed.

• Majors only).

• Maintain all percussion equipment and inventory.

• Performed any clerical and/or administrative duties requested by the Registrar's Office, Academic Affairs, and the VAPA department.

• Prepare Senior Music Majors (with focus in percussion) for senior recital (hearing and concert).

• Provide academic advisement.

• Sourced appropriate materials to support student learning needs.

• Documented student assignments, attendance and test scores.

• Created and utilized lesson plans that covered all required topics.

• Wrote and filed reports detailing course activities.

• Displayed exemplary communication skills in both writing and verbalization to initiate improved student learning.

• Handed out course syllabus and answered student questions regarding standards, material, grading and progression.

• Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.

July 2019

to

Current Concentrix Greenville, SC

Senior Trainer I

• Administered course content, schedules and attendance utilizing learning management system

• Developed and managed new hire training classes to meet needs of Training Department

• Implemented variety of skills to equip and enable employees to bring their best to work every day

• Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention

• Serve as lead trainer for the Insulet Corporation client program.

• Supervise and build PRT Trainers for the Insulet Corporation client program.

Education

May 2013 South Carolina State University Orangeburg, SC Bachelor of Science: Computer Science

University of Phoenix Phoenix, AZ

Master of Arts: Secondary Education

• Completed 14 graduate credit hours

May 2018 University of Miami Coral Gables, FL

Master of Arts: Music Business & Live Entertainment

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