Jess Fowler

Abingdon, MD ***** 410-***-****

adjoij@r.postjobfree.com

www.linkedin.com/in/jessfowler8

Learning & Development Training Specialist

Maximize team productivity, quality assurance, & customer satisfaction with effective solutions.

Expert in synchronous and asynchronous training, deploying SAFe® Agile industry methodologies and procedures. Keen analytical skills. Leader and collaborative communicator, fostering and developing teams, and advancing knowledge focused on customer. Meticulous and organized, optimizing time management. Knowledgeable of WCAG 2.1 standards.

Online & Blended Training

Adult Learning Theories

Needs & Learner Analysis

Qualitative Evaluation

Experience

PEARSON ONLINE & BLENDED LEARNING (OBL), Columbia, MD (remote position) 2017 - 2020

Training and Go-To-Market Developer 2019 - 2020

Aligned e-learning communications and curriculum, changing management goals, and supporting product implementation for customer.

Executed innovative strategies, meeting awareness, desire, knowledge, ability, and reinforcement (ADKAR) requirements of audience and program.

Shaped product and service development decisions and requirements through complex user research and competitive analysis for 7 learning solutions in one quarter.

Restructured taxonomy of team Google Drive and SharePoint sites, improving organization and categorization of information.

Recognized and advocated need of dedicated Product Owners to work more effectively in Agile framework, taking initiative to create and manage team processes and efficiencies.

Instructional Designer 2018 - 2019

Collaborated with subject matter experts (SMEs) and other stakeholders across departments, determining appropriate target audience, content, formats, and learning objects for 15 desired assets.

Scripted and translated storyboard contents using prescribed authoring tool based on standards, accessibility, and user experience guidelines for 25 multimedia-built assets.

Documented and disseminated production impediments, increasing team velocity 169%.

Managed multiple tasks across project initiatives, completing 134.94% of Sprint points.

Communicated in team environment, creating and maintaining working agreement, mitigating conflict.

Product Development Specialist 2017 - 2018

Assumed Instruction Specialist role concurrent with previous duties during merger with Pearson OBL, supporting seamless transition.

Performed needs analysis, uncovering major gap in multi-tiered instruction, designing training style improvements, slashing number of unnecessary products 25% in less than 2 months.

Produced 90% facelift to 75 documents, tutorials, and courses, adhering to accessibility standards.

CONNECTIONS EDUCATION (acquired by Pearson), Baltimore, MD 2014 - 2017

Instruction Specialist

Developed and maintained 75 asynchronous assets, created and delivered 25 synchronous professional development sessions supporting school-based staff, learning coaches, and students on supplemental instructional support, response to intervention, and developing empowered writers.

HARFORD COUNTY PUBLIC SCHOOLS, Bel Air, MD 2009 - 2014

Elementary Special Education Teacher

Led self-contained class with staff, planning and executing individualized lessons for students with high -functioning autism, speech impairments, and physical, behavioral, and learning disabilities while attending and chairing IEP meetings.

Education

Master of Science (MS), Educational Leadership, Towson University, Towson, MD, 2013

Bachelor of Science (BS), Early Childhood Education, Minor: Disabilities Studies, University of Delaware, Newark, DE, 2009

Professional Diploma, Digital Marketing, Shaw Academy, Online, Anticipated January 2021

Technical Skills

Microsoft® Office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, Microsoft Outlook, Microsoft Publisher, SharePoint, Forms

Google: Android OS, Calendar, Chrome, Chromecast, Contacts, Digital Wellbeing, Docs, Drive, Earth, Forms, Gboard, Gmail, Google Alerts, Google Analytics, Google Assistant, Google Chat, Google Duo, Google Family Link, Google Files, Google Fit, Google Flights, Google Groups, Google Lens, Google Meet, Google Photos, Google Play, Google Play Books, Google Play Games, Google Podcasts, Google Shopping, Google Street View, Google Tasks, Hangouts, Keep, Maps, Messages, News, Pixel, Pixel Buds, Search, Sheets, Sites, Slides, Translate, Waze, YouTube, YouTube Music, YouTube TV

Adobe Creative Cloud: Acrobat Pro DC (PDFs), Captivate, Photoshop (beginner level)

TechSmith: Camtasia, Snagit

Articulate Rise 360

Beginner level web design

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