Social Media Service Representative
Resume:
JOAN D. ESPECTACION
Barangay Canlalay, Biñan Laguna
Contact No: 096********
E-mail: adjoi8@r.postjobfree.com
OBJECTIVE:
To get hold a position that will benefit from academic preparation, job experience and driving work ethic.
QUALIFICATIONS:
Ability to work Under Pressure.
Ability to work in harmony with Co-Workers.
Possesses good interpersonal and communication skills and manages multi-tasking effectively.
Proven team player, flexible, fast learner and alert.
PERSONAL INFORMATION:
AGE: 24 Years Old
BIRTHDAY: June 02, 1996
HEIGHT: 5’5”
MOTHER’S NAME: Julieta D. Espectacion OCCUPATION: House Wife
FATHER’S NAME: Enrique E. Espectacion OCCUPATION: Factory Checker/Driver
GUARDIAN’S NAME: Julieta D. Espectacion
ADDRESS & CONTACT NUMBER: Block4 Lot8 Woodside Village Brgy. CanlalayBiñan Laguna
EDUCATIONAL ATTAINMENT:
TERTIARY: BACHELOR OF SCIENCE IN COMPUTER SCIENCE
Saint Louis Anne Colleges
1220 National Road, San Pedro Laguna
S.Y. 2012-2016
SECONDARY: PACITA COMPLEX NATIONAL HIGH SCHOOL
Sampaguita St. Pacita Complex 1 San Pedro Laguna
S.Y. 2008-2012
PRIMARY: CANLALAY ELEMENTARY SCHOOL
Canlalay Road Biñan Laguna
S.Y. 2002-2008
WORK EXPERIENCE:
TELECOLLECTOR
February 01,2020 – Present
Drake Business Services Asia
7flr 106 Universal Re Building, Paseo De Roxas Ave. Makati City
Jobs and Responsibilities:
Performing outbound calls and email to remind clients/customers for their outstanding bills.
Handling customer’s complain, thru calls and emails and endorse to respective personnel.
Sending of Statement of Accounts to client for their outstanding bills.
To prepare the documentation required to assist with collection.
Records and postings all transactions with customers and payment commitments in the collection system.
CUSTOMER SERVICE REPRESENTATIVE
March 27, 2017 – June 27, 2018
Western Appliances Grand Incorporation
3rd Level Festival Supermall Filinvest City AlabangMuntinlupa
Jobs and Responsibilities:
●Resolve customer complaints via phone, email, mail, or social media.
● Use telephones to reach out to customers and verify account information
●Greet customers warmly and ascertain problem or reason for calling
● Assist with placement of orders, refunds, or exchanges
●Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
PURCHASING STAFF
July 26, 2017 – December 26, 2017
UltraMegaMultiSales Incorporation
Nat’l Road BrgyTunasanMuntinlupa City
Jobs and Responsibilities:
●Enter order details (e.g vendors, quantities, prices) into internal databases.
●Coordinate with warehouse staff to ensure proper storage.
●Maintain updated records of purchased products, delivery information and invoices.
CHARACTER REFERENCES:
Jocel P. Altasin
Merchandizer
Prosperity 168 San Pedro Laguna
Jacquileen F. Vernieza
Mariavenz Santos
Supervisor
I hereby certified that the above informations was true and correct.
JOAN D. ESPECTACION
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