MD SHABBIR ALAM Mobile No: 090******** / 087********

Farhat Apartment, H,NO;- 0016

Room no G 03, E-Mail:- adjoh8@r.postjobfree.com

Sector 12, D, khairne Village

Navi Mumbai, Maharashtra

pin – 400709

A career oriented professional with an experience of 05 years

Objective:

Seeking a position to utilize my skill and ability in the travel industry that offers security and professional growth while being resourceful, innovative and flexible .

Academic Credentials:

• Bachelors in Commerce- (2009-12) - Raja Shiv Prasad Collage/ Vinoba Bhave University (Jharkhand) Class Secured: 1st Class.

• Higher Secondary Certificate (2007-09) - Raja Shiv Prasad Collage / J.A.C Ranchi Class Secured: 2nd Class.

• Secondary School Certificate (2007) – Swatantra Bharat High School / J.A.C Ranchi Class Secured: 1st Class.

Additional Qualifications:

• Diploma in International Airlines & Travel Management from IITC, Nariman point, Mumbai in Oct 2012 to Jan 2013

• Diploma in Travel & Tourism Foundation (IATA/UFTAA) from IITC, Nariman Point, Mumbai in March 2013.

• Certification in Computer Reservation Systems – Galileo.

• Diploma in Computer Application and Tally in 2009 .

• I have done training of Amadeus, Abacus in October 2015.

Professional experience:

Transglobe solution pvt ltd.

Senior Travel Consultant for omega flight store

February‘2018 to till date

• Handling PNR and booking on gds Amadeus, Sabre and World span .

• To create PNR, bookings and reservations.

• Collecting correct payment from the passengers

• To process void ticket, cancellations, refunds, date changes, name corrections and schedule changes.

• Handle involuntary and voluntary schedule changes and coordinate with airlines for alternate flight options for the passengers.

• Email and providing customer support.

• Maintain passenger database.

• Attend passenger on calls and provide end to end customer service. Resolve queries as per passenger’s requirements.

• Handling end to end booking .

SUTHERLAND GLOBAL SERVICES .

Travel Consultant for Air india

Dec `2015 to Feb `2018

Responsibilities.

• WORKED IN FARE DESK

• Handling guest queries over the phone and resolving them .

• Working with Liaison and issuing ticket on Sita.Making pnr and issue .

ticket as per passenger request.

• Handling new booking and helping guest through the cheapest fare .

• Handling urgent issue and providing timely solution .

• Issuing tickets and fares & pricing .

• Assisting travel agent with the fare rules .

• Handling fresh booking, date change, issue, reissue.

Give him to lowest applicable fare through GDS,

• Handling Voluntary and involuntary changes of the PNR .

• Working on Passenger’s Baggage and ASR issue EMD also.

• Training and motivating team member and floor support for new joining.

• I was taking calls for flight status,

• pnr cancellation, telecheckin, ffp as well as making changes in staff ticket booking.

DREAM YOUR TRIP PVT LTD .

Travel Consultant

Oct `2013 to July `2015

Job Profile:

• Worked as a travel consultant for ticketing and making invoice.

• Making booking on job portal over the phone .

• Booking all types of hotel .

• Applying visa, passport and travel documents as per passenger requirement .

Booking car and bus rental .

AIR INDIA CITY OFFICE, NARIMAN POINT

As a Trainee

Jul `2013 To oct `2013

Job Profile:

• Worked As an Internship with senior executive in sales team for Fare Quotation .

• Consult with all the travel agency and give them lowest applicable fare by email .

• Doing refund and email .

Personal Details:

Father’s Name Md. Saud Alam

Date of Birth 15 March 1991

Marital Status Single

Languages Known English, Hindi & Urdu

Passport Details:

Passport Number : - L7130786

Place of Issue : - Ranchi

Date of issue : - 14/02/2014 Expire date : - 13/02/2024

Declaration:

(I hereby declared that all the above information is true to the best of my knowledge & faith)

Date:

Place:

MD SHABBIR ALAM

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