Nationality : Palestinian

Marital Status : married

Date of Birth : 13/7/1986

Mobile : 058*******

E-mail : adjodi@r.postjobfree.com

UAE driving License

Objective:

Seeking a position to utilize my skills and abilities that offers professional growth while being resourceful, innovative and flexible.

Education:

High school education: Graduated from El Karmel School in Palestine Gaza 2004.

Bachelor degree in Management Information System in the faculty of (Economic and Administration Sciences) from the Applied Science Private University, Jordan, Amman (Duration: 2005-2009).

Current Working Experience:

DUBAI ISLAMIC BANK

CARDS OPERATION

TITLE: Assistant - Cards Applications Processing

DURATION: 10-SEP-2014 to JULY-2019

JOB DESCREPTION:

Ensure updating of appropriate MIS of cards operations

Execute all relevant functions in the unit with accuracy and efficiency and with adherence to service level agreements

Execute card application data capture and scanning in finnOne

Execute all activities pertaining to cards application processing accurately, effectively and efficiently

Ensure that all required regulatory and other periodic reports / MIS are prepared and submitted on due date

Ensure that activities are performed as per service level agreement between business and the unit and quality service is provided to both internal and external customers

Ensure proper follow up and timely resolution of queries received from other department of the bank

Experience:

ADIB BANK (ABU DHABI ISLAMIC BANK)

CARD OPERATION

TITLE: officer-new credit card application

DURATION: FEB-2013 TILL APRIL-2014

JOB DESCREPTION:

Ensure updating of appropriate MIS of cards operations

Execute all relevant functions in the unit with accuracy and efficiency and with adherence to service level agreements

Execute all activities pertaining to cards application processing accurately, effectively and efficiently

Ensure that all required regulatory and other periodic reports / MIS are prepared and submitted on due date

Ensure that activities are performed as per service level agreement between business and the unit and quality service is provided to both internal and external customers

Ensure proper follow up and timely resolution of queries received from other department of the bank

EmiratesNBD Bank

Job Title: Customer Service Representative

Location: United Arab Emirates – Dubai

Job Description:

1.Handling customer complains

2.Describe all the bank products (credit card-accounts-loans)

3.Handling customer inquiries about specified product they own.

4.Handling corporate and SME line

5.Resolve service request and follow up with concerned department

6.Telesales (credit card, dial cheque,personal loan )

Systems:

1. (Crm) customer relationship management

2. Avaya system

3. Outlook

4. Finacle

Work Duration from jan-2010 till jan-2012

Soft skills:

Excellent communication skills.

Work good under pressure.

Good team player.

Self-motivated.

Adaptable and eager to learn

Projects (Graduation Project)

Project name: Hotel Computerized System

Project description: Window application that offers the empty rooms and wings location and size, so the system helps the reservation staff to book rooms, make check in and check out and store customer information in the data base for follow up.

Language Skills :

Arabic ( mother tongue)

English. Fluent in reading, speaking and writing

References:

Available Upon request.

CV

ABDELHAY ElGHALAYINI

Ghalayini

Contact this candidate