Glendy Ethridge

Anaheim, California, ***** • 714-***-**** • adjocy@r.postjobfree.com•LinkedIn

Qualifications Profile

Highly motivated and resourceful professional, equipped with bachelor’s degree. Possess strong expertise in providing high-level administrative support, including record maintenance, data entry, report writing, and front-desk operations. Passionate to build relationships with customers and team members to earn positive rapport of the organization and ensure repeat business. Excellent problem solver with strong communication, interpersonal, attention- to-detail, conflict resolution, negotiation, and decision-making skills. Competent to multitask and prioritize responsibilities to meet stringent deadlines.

RecordManagement

Data Entry / Report Writing

Customer Service Management

Areas of Expertise

Administrative Support

Communications Skills

RelationshipBuilding

NegotiationSkills

TeamManagement

Effective Collaborations

EDUCATION&CREDENTIALS

BachelorofScienceinBusinessAdministrationandManagement,HumanResources,2020 CaliforniaStateUniversity,Fullerton

Coursework: Management of Human Resources, Employment Law, Conflict Management and Negotiation, Labor Relations, Business, Ethics and Society, Organizational Behavior OnlineMarketingFoundations,Lynda.com(2019)

EXPERIENCE HIGHLIGHTS

BJ'S GRILL,Anaheim,California,92808

Hostess/Server, 2017–Present

Front desk operations to answer guest inquiries, check guests in, and schedule appropriate seating. Collaborate with management, chefs, and culinary staff to address issues and needs of the guests. Maximize guest loyalty by creating a memorable experience. Demonstrate food and drink knowledge to the customers in a professional manner. Key Accomplishments:

Scheduled all reservations and planned seating arrangements with management prior to dinner service.

Ensured the delivery of exceptional customer service by identifying and resolving problems, handling complaints, andansweringqueriesinacourteousmanner.

Complied with all health and safety rules and regulations to promote safe and impeccable dining experience to all customers.

MarketingAssistantatCommunityEvents,2018–Present

Facilitate smooth execution of community events by providing hands-on support, such as setting tents, organizing food and meals, and creating and distributing flyers. Engage with guests at events and promoted company products and services. Support marketing team during events and provide all information to guests to enhance brand awareness. Key Accomplishment:

Fostered lucrative working relationships with guests to build positive rapport of the company and ensure repeat business.

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