LINDSEY DAVEKOS

774-***-**** adjo9j@r.postjobfree.com

Orlando, Florida www.linkedin.com/in/lindseydavekos

BUSINESS DEVELOPMENT PROFESSIONAL

Creative and passionate professional with experience and multi-faceted background in B2B and B2C business development, project management, marketing, CRMs, and video production. History of record-breaking sales and account retention. Known for thinking outside-the-box to drive business activity – even in the face of vibrant and recessionary markets. Excellent communication and interpersonal skills and develops and cultivates trusted strategic partnerships. Works collaboratively to share information, foster teamwork, and contribute to a positive work environment. Expertise includes:

Marketing & Sales Initiatives Lead Generation Relationship Building Digital Media & Design

Account Management Market Intelligence / Ideation Strategic Planning

Decisive Problem Solver Continuous Improvement

PROFESSIONAL EXPERIENCE

HOLIDAY INN CLUB VACATIONS, Orlando, FL 2020 – Present

Virtual Tour and Sales Consultant

Present sales webinars to prospective customers in the comfort of their own homes.

EVENT TRANSPORT SOLUTIONS, Orlando, FL 2018 – Present

Transport Operations Manager

Managed fleet of 40+ buses from 5:30AM- 12:30AM for 20K+ Guests. Led a team of 10+ associates.

Handled guest escalations and implemented effective and cost-efficient queue management capabilities incorporating industry best practices.

Employed etiquette and professionalism during all client interactions. Clients included 2019 Pro- Bowl, Concacaf, and 2019 Major League Soccer.

Developed and managed a world class guest service program that became best-in-class.

During the 2019 EDC Festival was able to control and aspire ravers and employees alike to utilize rideshare system by using high energy and dance skills to direct Guests to safe transportation

Part of Opening Team to introduce the Downtown Orlando Ride Share program

UNIVERSAL PARKS & RESORTS VACATIONS, Orlando, FL 2019 – 2020

Account Representative / Business Development Representative

Maintained an account portfolio of over 50 clients and generate $6M+ in new business revenue. Introduced Travel Partners to Brand by hosting over 50+ in person trainings, which included 3-hour presentation, site tours of Loews Hotels, and site tours of 3 theme parks.

Achieved an average of 75% YoY increase for approximately 40% of the overall client base, by delivering effective sales presentations with value-added perquisites.

Managed budget, forecasts and actual expenses from transportation, catering, meeting space, and special events for FAMS pertaining to inside sales.

Collaborated with the team to manage social media presence and content on multiple platforms, utilizing search engine optimization (SEO).

Converted hundreds of Disney Adults/Disney Exclusive Travel Advisors to love Universal and effectively sell the product (and it worked)

Developed in-depth knowledge of travel industry across various segments and the features and benefits of each to enhance the travel package.

Created webinar series for travel partners (that was adopted by multiple sales channels) to focus on select areas of interest: ADA, Families, Attractions, Wizarding World of Harry Potter, Sales Basics, Introduction to Social Media, Marketing

Created new format of FAMS- which was shortened from 5 days to one without sacrificing content, but increasing hands on experience at a reduced cost- has now been adopted by Travel Industry Sales

Created Customizable Scavenger Hunt for Universal Orlando Resort using social media (used for agencies when visiting the parks)

Found new ways to share and promote information to Travel Partners by creating an exclusive dedicated Facebook page, including live videos. Prior to this, there was no real communication with travel advisors, just with agency owners.

Top Producer on the Universal Partner Community, connecting with 30,000 travel partners sharing pertinent information regarding brand and scored the greatest number of reactions, comments, posts.

Created customized monthly, quarterly, semi-annual, and annual plans sales plans for accounts, including select training, social media presence, website edits, and incentives.

UNIVERSAL ORLANDO RESORT, Travel Industry Sales, Orlando, FL 2014 – 2019

Sales Coordinator (2018 – 2019)

Prospected for new business by networking, marketing, referrals, and lead database. Managed all aspects of the vacation sales process (invoicing, customer service. mailing, ticketing)

Increased productivity by 25% by analyzing processes and designing efficiencies.

Developed presentation use by entire travel industry sales channel to drive business.

Used effective interpersonal relationship skills to build loyal customer foundation ensuring increased sales volumes and customer satisfaction.

Senior Coordinator, VIP Experience (2017 – 2018)

Supported VP, Operations team with administrative support. Supervised team of 80+ guides while managing day-to-day operation of the VIP Experience.

Developed and implemented new policies and procedures regarding VIP daily operation; guest requests and guest concerns to ensure consistent guest relations.

Analyzed, compiled, updated, and developed accurate data in spreadsheets, documents, and software programs.

Conducted daily departmental meetings to ensure organizational efficiency.

Scheduled and directed team in daily work assignments to maximize productivity.

VIP Tour Guide (2015 – 2018)

Created VIP tour product for Blue Man Group, Orlando, Florida; Identified areas of improvement in the product, product delivery, training, and marketing of Blue Man Group VIP

Assisted in the training and implementation of new tour products by Youth Education Programs, testing new in-park learning experiences.

Guest Services (2014 – 2018)

ADDITIONAL RELEVANT EXPERIENCE

WALT DISNEY WORLD RESORT, Orlando, Fl.

Guest Relations Hostess

Front Desk Agent

Part of opening team for Curbside check in for value and deluxe properties.

Deployed to Disney Vacation Club properties to train and implement MyMagic+ roll-out

Skipper on the “World Famous Jungle Cruise”; Tour Guide on “The Great Movie Ride”

EDUCATION

Bachelor of Arts (BA), University of Massachusetts (in progress)

Associate of Arts (AA), Theater and Liberal Arts, Massasoit Community College, Brockton, MA

College of Disney Knowledge (Completed courses for Disney Cruise Line, Adventures by Disney, Adventures by Disney Cruise packages, Disneyland Resort, Walt Disney World, and Aulani)

TECHNICAL SKILLS

Microsoft: Outlook, Word, Excel, PowerPoint, Teams, Tricept

SALESFORCE, GALAXY, ATS, Lilo, Microsoft Meetings, CVENT, SAP, Kronos, My Magic+, Google Drive,

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