Customer Service Air Force

Gutema Gaga

***** ******** **. *******, *******

Cell: 240-***-****· *******@*****.***

Staff Accountant

Versatile CPA candidate (passed 1 part) with budget experience with progressive responsibilities in vendor invoices review experience. Track record of good customer service with dependability. Focused, detail-oriented, adept at managing priorities and meeting deadlines.

Core Competencies

Excel with pivot tables · Cost & Revenue Variance Analysis · Share Point, Cash Management · Internal Audits & Controls · Manage SAP vendor Master Data list · Financial Statements & Reports · Closings & Reconciliations

US-GAAP, US-GAAS & PCAOB Standards · IFRs ·Records Management ·Supply& Procurement. Project Management Process/Performance Improvement · Strategic Planning · Verbal & Written Communication · Collaborative Teamwork

PROFESSIONAL EXPERIENCE

Circulation Supervisor, Howard University (HU) 2400 6th St NW Washington, D.C.20059 · 12/2009 to 09/2018 supervised work flows at the School of Law Library, collected patron’s library fines and deposited, assisted growth of productive work relationship with staff, faculty, students, and external stakeholders.

Library Technician (HU) (07/2001 to 12/2009)

Receiving incoming new books, bound volumes, journals & newspapers, Data Entry, updating sterling data base, shelving, weeding, moving, coordinating works with other departments, work on individual and group projects, participate in meetings, and preparing monthly reports.

1st secretary, Ethiopian Ministry of Foreign Affairs, Addis Ababa, Ethiopia (04/92 to 12/99)

Followed Ethiopia’s bilateral and multilateral relations with its

. Counterparts

. International Organizations (INGOs)

. Prepared& updated country profile

. Prepared talking points

. Participated in meetings

. Prepared periodic reports with

suggestions.

Budget officer, Ethiopian Air Force (09/85 to 05/91)

. Prepared & submitted annual budget

. Supervised supply & procurement work process

. Managed office workflows, and

. Served as Part time Instructor

Additional Experience:

. Volunteered as tax agent in Montgomery County, Maryland (01/2015 to 04/2016)

. owner and operator of “Africa Best Store” at 5057 Chatterton Road, Columbus, OH 43232 (08/2019 to 02/2020)

EDUCATION

M.B.A.- SAP Finance (in progress)

Maharishi University of Management, Fairfield, Iowa

December 2020 Graduation Anticipated

Certified Public Accountant (USA)

Passed 1 part (2017)

M.B.A. in Accounting, Capella University 2013

Associate Degree in Accounting, Montgomery College (MD)

2015

Bachelor of Arts, Political Science& International Relations, Addis Ababa University, Ethiopia

CERTIFICATION

Individual Income Tax Preparation

ADDITIONAL TRAINING

United Nations Training Program: Diplomatic skill Training

(Certificate April 1994).

COMPUTER SKILLS

Microsoft Office (Word, Excel (with pivot tables), outlook, Access & PowerPoint),

SAP analytics and SAP Fico, Tax Preparation Software, Integrated Library Interfaces (Enterprise, Aladdin, Sterling, Voyager, Sirsi, Palmo & Primo), Data Mining with IBM SPSS Modeler & Weka

Languages: English, German, Afaan Oromo, and Amharic.

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