Customer Service Sales
Resume:
January
**** -
Present
adjo7l@r.postjobfree.com
P.O BOX 9108-00200, City Square,
Nairobi, Kenya.
httpss://www.linkedin.com/in/mu
gwe-martin-770bba40
Skills
- Blood bank background - Data
and Statistical analysis - Sales -
Team building - Clinical
Microbiology competency -
Problem solving - Decision making
- Inventory management aptitude -
Manual dexterity - Lab testing and
reporting - Lab equipment
maintenance - Phlebotomy
knowledge
Reference
Dr.Leunita Asande Sumba - "Kenya
Water Institute "
Director
adjo7l@r.postjobfree.com
Dr.Jane Wanyiri - "Leidos
Biomedical Research Inc."
Scientific Project Manager
adjo7l@r.postjobfree.com
Dr.Erastus Kakundi Mulinge -
"Kenya Medical Research Institute
"
Senior Research Scientist
adjo7l@r.postjobfree.com
Personal Details
Nationality : Kenyan
MARTIN MUGWE
Objective
Dedicated and experienced yet reliable Laboratory Research Technologist with a reputation for seeking challenging opportunities where I can fully exploit and apply my skills in an environment that encourages success and professional growth for the success of the organization.
Experience
Pace Laboratories Limited
Sales Executive And Product Specialist
Prepared Sales Contracts.
Trained and mentored 20 new sales representatives to date.
Completed customer searches to generate new leads. Managed route planning and travel itineraries.
Contacted satisfied customers to offer additional
services.
Set up calendar with customers' key milestone events fora personalised touch.
Accounted for all Inventory and ordered new stock. Presented latest merchandise to prospective buyers. Submitted and tracked orders.
Resolved customer concerns swiftly to maintain a sense of satisfaction.
May 2009 -
August
2012
December
2008 - April
2009
US Army Medical Research Unit,Kenya.
Assistant Medical Research Officer
Prepared reports, manuscripts proposals
and technical manuals for use by other scientists and donors.
Prepared specimens for analysis and established proper chronological priorities in testing.
Carefully reviewed test results for accuracy before authentication.
Performed both routine and emergency maintenance on laboratory instruments.
Performed diagnostic and therapeutic laboratory
procedures.
Analyzed data to create and organize graphs, charts and documents for publications and presentation.
Conducted DNA extraction and quantification using
spectrophotometry and Gel Electrophoresis.
Prepared chemical solutions and reagents for use in the analysis of samples.
Oversaw the complete identification, confirmation and sensitivities on Mycobacterial and Mycology specimens from both the Government and private facilities.
Executed Haematologic tests including red, white blood cell counts and Haemoglobin indices.
Created worksheets and logged samples correctly into the computerized tracking system.
Performed calculations and prepared solutions for the manufacture of complex panel formats.
Dawa Limited
Intern
Loaded and unloaded pieces into boxes for
shipment.
Maximized sales by shipping on time and accurately. Received, stored and shipped goods and materials.
Sorted cargo before loading and unloading.
Picked up incoming stock and delivered materials to designated locations.
Operated forklifts and other heavy machinery safely. November
2007 -
November
2008
August
2006 -
December
2006
SA Health,South Africa
Customer Care Representative
Effectively managed a high volume of
inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and
courteously.
Managed customer service management systems and
databases.
Referred unresolved customer service grievances to the designated departments for further course of action. Resolved service pricing and technical problems for customers by asking clear and specific questions.
Prepared reports and communication for senior
management and clients.
Initiated operations improvements to enhance overall productivity.
Met or exceeded service and quality standards every review period.
The Nairobi Hospital
Intern
Received and processed medical record
requests.
Collected blood tissue and other laboratory specimens and prepared them for lab testing.
Prepared specimens for analysis and established proper chronological priorities in testing.
Identified abnormal test results and referred them to the Chief Laboratory Technologist.
Carefully reviewed test results for accuracy.
Performed both routine and emergency maintenance for Laboratory instruments.
Managed specimen sample handling, receiving, storage and inventory.
Quickly mastered the Meditech system.
August
2004 -
December
2004
January
2001 -
November
2001
2003-2008
1999-2002
Pine Breeze Hospital, Kenya.
Intern
Received and touted medical records.
Input data into computer programs and filing
systems.
Followed infection control procedures.
Kenyatta National Hospital
Intern
Collected blood tissue and other Laboratory
specimens in preparation for Laboratory
testing.
Developed and produced all office flyer notifications for important policy changes, office and news events.
Education
Egerton University
Bsc-Biomedical Science And Technology
Pass
Technical University Kenya
Diploma-Medical Laboratory Technology
Pass
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