MDP

SKILLS

RISK ASSESSMENT

TIME MANAGEMENT

CREATIVE SOLUTIONS

DELEGATION

SUPERVISORY

DEPARTMENTAL TRAINER

HUMAN RESOURCE ADMIN

COMMUNICATIONS

MARI-LOUISE DU PLESSIS

HOTEL AND TOURISM LINK TO OTHER ONLINE PROPERTIES: PORTFOLIO/WEBSITE/BLOG

EMAIL: adjo6x@r.postjobfree.com

CONTACT NUMBER: +971*********

WORK EXPERIENCE

SUPERVISOR • MANDARIN ORIENTAL - DUBAI • DEC 2018 – PRESENT (PRE-OPENING)

• Participate in the smooth running of the Kids Club department on a day to day basis to achieve the highest possible levels of guest satisfaction

• Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. Help make the kids club offering a point of competitive advantage for the hotel. Ensure outsourced service provides maintenance standards.

• To have a complete knowledge of the products and services offered by the hotel, and in particular all the kids club activities in the hotel.

• To lead the implementation of all health and safety codes and in particular to take full and complete care of children.

• Execution of the Little Nomads activities programme

• Ensure that all activities are performed in a safe environment using proper safety techniques.

• Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.

• Monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback. Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids. 2

• Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Jumeirah, Dubai Concierge

• Work closely to promote our Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa

• Keep all equipment clean and well maintained in the Little Nomads kids club

• Develop and maintain a strong working environment with the other departments

• Ensure proper accounting procedures are followed when collecting of charging fees for the Little Nomads kids club

• Drive revenues for the department

KIDS CLUB ANIMATOR • HABTOOR GRAND RESORT AND SPA

AUTOGRAPH COLLECTION - DUBAI • APR 2018 – SEP 2018

• All Junior Jungle attendants must know the sports and recreation programs/timings/locations/bulletins and announcements by heart

• To provide information to the guest

• To ensure smooth and efficient operation of the Kids club

• Follow operation standards, policies and procedures, and health guidelines

• Checking of visitors for validity

• Responsible for supervising customers and children

• Make sure that all equipment's are in good condition before the operational hour's i.e. big slide, small slide

• Slides should be cleaned at all times

• Responsible for the children's program, birthdays, parties, team building and events

• Is responsible for the safe execution of the activities.

• Is responsible that the execution of the daily children's program is done to the highest standard possible.

• Take an active part in the entertainment program.

• Assist with the decoration, costumes, materials needed for the activities.

• Must have a good relation with the team and all the staffs of the hotel.

• Establishes and maintains effective guest relation.

• Is responsible that the children entertainment activities are starting punctually according to the schedules.

3

RESORT ACTIVITIES COORDINATOR • MADINAT JUMEIRA - DUBAI • JUN 2015 – DEC 2017

• Answer telephone calls and email inquiries for all internal and external requests pertaining to events and team buildings

• Plan, oversee events with Sports & Leisure department

• Actively promote and encourage participation of in house guests and club members in activities

• Prepare duty rotas for colleagues ensuring that adequate coverage is maintained during the opening / closing hours

• Ensure that all colleagues receive regular in house training pertinent to their duties

• Give weekly trainings based on the knowledge of other departments and resort facilities

• Give KEY scheduled trainings

• Demonstrate a thorough knowledge of other departments and resort facilities

• Ensure all colleagues provide a friendly, courteous and professional at all times

• Ensure the highest safety standards and regulations are in place and being followed at all times

• Ensure equipment is kept clean and tidy at all times and being properly maintained

• Keep accurate records and log on daily activities, issues and other reports required

• Ensure that all guests adhere to the safety regulations

• Ensure that administration of the Sinbads Kids Club manager is up to date and in order

SALON MANAGER • PIN UP SALON - SOUTH AFRICA • JAN 2013 – JUN 2015

• Manage a team of 10 Staff

• Meet budgets set by Finance

• Manage daily flow - Opening and Closing plus day to day operations

• Keeping up to date with latest trends and new innovations

• Manage and order stock for Retail and Salon

• Build and Manage VIP client relationships

• Manage the production of organic butters and creams

• Design marketing plans for Salon

4

• Recruit and Train new staff

PERSONAL ASSISTANT & DANCING INSTRUCTOR – SOUTH AFRICA • TRANSFITNESS • JAN 2008 – DEC 2013

PERSONAL ASSISTANT • LOUHEN FINANCIAL SERVICES – SOUTH AFRICA • MAY 2005 – DEC 2006

EDUCATION

HUMAN RESOURCES MANAGEMENT • AUG 2018 • LEARNERS POINT BURJUMAN

INTERNATIONAL CHILDCARE IN LEISURE & TOURISM • 2018 • WORLDWIDE KIDS

SUPERVISORY TIME MANAGEMENT • AUG 2016

SUPERVISORY CREATIVE SOLUTIONS • JUL 2017

SUPERVISORY DELEGATION • JAN 2017

RISK ASSESSMENT •MAR 2017

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