Technical Support Tech

Contact

708-***-**** (Home)

******************@*****.**

m

www.linkedin.com/in/adam-

abdelrahman-687496104

(LinkedIn)

Top Skills

Technical Support

Analytical Skills

Windows server administration

Adam Abdelrahman

Service Desk Administrator at Equity LifeStyle Properties, Inc. Greater Chicago Area

Summary

Experienced IT professional that puts client satisfaction first. Skilled in Office 365 Admin, Active Directory, Windows Server Management, Remote Desktop Management and much more. Self driven professional that can see the bigger picture without missing the smaller details. My goal is to add to creative problem solving, empowerment, and a sense of ownership to any team I am a part of. Experience

Equity LifeStyle Properties, Inc.

1 year 5 months

Service Desk Administrator

December 2019 - Present (1 year 2 months)

2 N Riverside Plaza, Chicago, IL 60606

Service Desk Technician

September 2019 - November 2019 (3 months)

2 N Riverside Plaza, Chicago, IL 60606

Provide technical support to end users via various modes (e.g., phone, email, deskside, remote control). Communicate effectively with both novice and proficient customers and end users. Ensure timely resolution of IT requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues and documenting resolutions. Install, configure, troubleshoot and support all employee hardware and software including windows-based desktops, laptops, tablets, smartphones, projectors, telecom handsets, headsets and A/V equipment. Gather requirements and perform set up of workstations for equipment refreshes and on/off-boarding requests. Administer and manage user accounts through Active Directory, O365, Master Accounts as well as other proprietary applications for all on/off-boarding and position change requests. Work closely with other IT teams to resolve incidents as needed.

CPT Network Solutions

Level One Tech Support

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May 2017 - August 2017 (4 months)

1062 thorndale ave Bensenville il 60106

Providing first level diagnostics, initial triage, and documentation of on-site project status from field technicians. Additionally provided relevant information of more complex issues that are escalated to Level 2 Support for resolution. IOM Solutions

IT Help Desk Contract

November 2016 - April 2017 (6 months)

Palos Heights

Serving as the first point of contact for customers seeking technical assistance over the phone or email. Performing remote troubleshooting through documentation, diagnostic techniques, and pertinent questions. Determining the best solution based on the issue and details provided by customers. Best Home HealthCare, Inc

Information Technology Intern

December 2015 - May 2016 (6 months)

1300 S WABASH CHICAGO, IL 60605

Support the IT team in maintaining hardware, software, and other systems. Assist with troubleshooting issues and provide technical support. Organize and maintain IT resources. Managed office related tickets (peripherals, network connectivity, etc.).

Education

Governors State University

Bachelor of Science (BS), Information Technology · (2017 - 2019) DePaul University

Information Technology · (2013 - 2015)

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