Customer Service Administrative Assistant

Gwendolyn McCollum

Objective To obtain a position as an Administrative Assistant in an office setting utilizing past experiences and acquired skills. Through the use of critical thinking, analytic reasoning and problem-solving skills, my goal is to promote an environment of creativity and inclusiveness for staff and management.

Professional Administrative Assistant/Office Manager

Experience

(08/15 – Present; Hampton University, Hampton VA)

Review new student applications to ensure compliance and advise internal customers on qualifications required for specific positions within Journalism and Communications department

Complete and submit the appropriate daily report for data entry

Utilize computer skills with Microsoft Office on a daily basis

Maintain customer service and confidentiality

Work independently with minimum supervision when determining best outcomes associated with customer issues

Cross pollenate with various departments to provide optimum satisfaction for internal and external customers

Administrative Assistant

(02/09 - 08/15; Temple Bethel, Suffolk, VA)

Communicate correspondence to all customers regarding contributions

Maintained membership files; direct calls to appropriate staff

Prepared bank reconciliations

Maintained customer satisfaction with external vendors

Researched new contractors for various onsite repair and maintenance challenges

Inventory control; prepared payroll timesheets; prepared travel arrangements

Secretary – Sr. Administrative Assistant

(05/80 – 09/08; Formally Hoechst-Roussell Pharmaceuticals, Inc., Bridgewater, NJ)

Maintained medical records; assisted in the preparation of protocols

Prepared agendas for investigator meetings

Partnered with Drug Regulatory Affairs to launch Phase I, II, III studies

Assisted in preparing New Drug Applications (NDAs) for FDA approval

Prepared domestic and international travel and lodging arrangements

Follow-up on all internal and external customer request

Education 2011 – 2012 University of Phoenix (Online)

Bachelor of Science Degree

Major: Psychology

2009 – 2011 University of Phoenix (Online)

Associates Degree in Healthcare and Medical Recordkeeping

Technical Proficiencies

Excellent organizational skills

MicroSoft Office; Excel, PowerPoint, Schedular+; Banner System

Notary Public for State of Virginia

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