Amy Susott

***** ***** ***** ****

Elberfeld, IN 47613

812-***-****

adjo4d@r.postjobfree.com

Leadership Strengths

Results driven healthcare executive; skilled at linking strategy to operations by communicating a vision of complex ideas and effectively leading change through implementation

Strong relational and negotiating skills; effectively builds team-based environments to promote growth, change management and diminish silos

A customer focused problem solver and operator, skillful innovator, transformational change agent with strong business acumen and executive presence

Professional Experience

2018- Current

DEACONESS HEALTH SYSTEM, Evansville, IN

Chief Innovation Officer

Responsible for creating and implementing strategies to transform the healthcare delivery system. Responsible for strategic planning and market development

Administrative responsibilities for two wholly owned EMS companies, business development, access and logistics center, patient throughput, sleep medicine and marketing

Key Accomplishments

Created and implemented an access and logistics center resulting in a 30% improvement of additional, available appointments for providers

Redesigned sleep operations resulting in an additional 740K contribution margin in year one. Top performer in patient satisfaction. Doubled the size of the program in year two

In partnership with AMR, first in the nation to implement technology to improve the end user experience and remove 330K expense annually

Liaison Officer for Incident Command: COVID-19

Deaconess EMS, LLC: increased net revenue by 2.3M in the first 6 months

Green belt certified

2015- 2018

DEACONESS HEALTH SYSTEM, Evansville, IN

Business Development Director

Responsible for marketing and communications, regional affiliate partnership oversight, strategic planning, telehealth, business development, post acute ACO services, call center operations, EMS operations, patient throughput and administrator for Deaconess Illinois. Board member for Deaconess Illinois and Transcare Medical Transport and Logistics

Key Accomplishments:

Redesigned patient throughput resulting in a 34% improvement in emergency department TAT

Doubled the size of the ACO Preferred Provider Network and reduced post acute spend

Executed Deaconess Illinois entity and structure

Expanded regional affiliate relationships from one to five

Redesigned the transfer center and increased regional transfers by 66% in 3 years

Acquired an ambulance company and successfully quadrupled the size and made the company profitable within 13 months of acquisition

Responsible for the strategic plan for Deaconess and affiliates

Aligned strategy and operations to redesign the website and operations, creating a singular access point for consumers to interact with the health care system. Launched multiple open access services to consumers.

Implemented a telehealth department

2010-2015 ST. VINCENT, Evansville, IN

Director of Strategic Development

Responsible for growth and development of cross-divisional service lines using innovative approaches including: Trauma, Heart, Perinatal, Pediatrics, Medical Group, Nursing Homes, Prehospital and Business Solutions

Key Accomplishments:

Established and managed trusting relationships with regional hospital executives and providers and fully executed an Affiliation Agreement with 74- bed hospital

Demonstrated 13% annual regional growth over five years in primary targeted markets

Led system-wide referral process improvement campaign resulting in 11% percent increase in referral capture within 2 years

Developed and implemented the following: One Call Transfer, Centralized Call Center for imaging, OB Hospitalist, Telehealth, and Provider Onboarding

Implemented ambulatory imaging experience to optimize outpatient flow and increase patient experience

Completed GE Change Agent coursework and served as a trained, change agent for the health system.

2008-2010 ST. VINCENT, Evansville, IN

Sr. Coordinator Regional Development

Responsible for the growth and development of the Women’s and Children’s Service Line and Emergency Medicine Service Line

2002-2008 ST. VINCENT, Evansville, IN

Critical Care Clinical Coordinator

Responsible for daily operations including the following: schedule, performance evaluations, education, performance improvement, as well as critical care therapy.

Education

2011 UNIVERSITY OF EVANSVILLE, Evansville, IN

Masters of Public Service Administration

2002 INDIANA UNIVERSITY, Indianapolis, IN

Bachelor of Science in Respiratory Care

Community Involvement

2019-Current TALENT 2025

2019-Current HEALTHY COMMUNITY PARTNERSHIP

Co-Chair

2018- Current LEADERSHIP EVERYONE

Board Member

2013- Current ALBION FELLOWS BACON CENTER

President - 2018

2009-2011 ZION UNITED CHURCH OF CHIRST

Sunday School Superintendent

Professional Involvement and Personal Achievements

2014 St. Vincent’s Leader of the Quarter

2014 Presenter at Advisory Board Company

2016 Selected for Leadership Evansville

2017 ACHE Member

2018 Presented at AHA Conference: Restoring Rural Health Care Services through Regional Hospital Partnerships

2018 Presented at Kelly School of Business Disruptive Innovation Conference

References

James Porter, MD Chris Ryan Alisa Coleman

President CEO CEO

Deaconess Health System The Women’s Hospital Ferrell Hospital

812-***-**** 812-***-**** 270-***-****

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