Farnaz Mahammad

Phone: 437-***-****- Email: adjo3s@r.postjobfree.com

Address: ** ****** *****, ***********, **, M1H 1Z6

Over 5+ Years of experience in the field of Information Technology with Salesforce.com CRM Platform and Apex Technologies & 1+ year of experience as a Java Programmer.

Working experience with Sales, Service, Marketing, Financial and Health Cloud.

Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.

Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.comIDE, SOQL, SOSL.

Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.

Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization

Excellent knowledge in Data analysis, validation and verification.

Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.

Extensive experience in designing validation rules, custom objects, custom fields, and role based page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, report extractions to various formats, and email generation according to application requirements.

Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.

Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.

Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com

Expertise in performing data migration from legacy system to Salesforce.

Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development and implementation and training the end users.

Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).

Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

Experience with Ncino.

Used Services cloud to manage Cases and Entitlements.

Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility and Informatica On Demand.

Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS)

Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).

Education

Salesforce Certified Developer Salesforce Certified Administrator Bachelors of Technology – JNTU University, India

Technical Skills

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Web Technologies: SOAP, REST, Apache 2.2, HTML5, CSS3, AJAX, JQuery, JavaScript, JSON, SVG, XML, SOAP, UDDI, WSDL, Web Services, REST

Programming Languages: APEX, JAVA, J2EE, JSP, JSF, UNIX, SQL, PL/SQL, JAVA SCRIPT, HTML, XML, AJAX, BPEL, Shell scripting

Databases: MySQL, SQL Server, MS Access, Oracle

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

The Co-Operators Insurance, Guelph, ON

Role: Salesforce Developer/Administrator - March 2020 – Current

Worked with Agile project teams in getting the Jira tickets for enhancement and Production support.

Developed the REST API for integrating with AWS lambda calls to process the IVR integrated customer calls.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Migrated data from external sources and performed Insert, Delete, Upsert & Export operations on millions of records. Designed and developed Service cloud and Integration.

Worked on Git Lab and ANT Migration tools for code repository and production deployment.

Implemented Pick Lists, Dependent Pick Lists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects.

Worked on Lightning Component framework for building single-page applications with dynamic, responsive user interfaces for Lightning Premium collection app.

Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.

Experience working across various SFDC implementations that are covering Sales cloud, reports and dashboards.

Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.

Created Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.

Developed different APEX Batch jobs for scheduled job process to update and insert the integrated data.

Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.

Worked on Lightning components by using Aura frame work.

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Implemented Sales cloud and incorporated enhanced features as required to streamline Business Process.

Worked with Business on Design and Implementation of Product catalog and product attributes to expose on Premium Collections application for collecting different payment methods.

Implemented Data Loader through the Command Line Interface to extract the data from database.

Extensively involved in Data Migration from three legacy systems Informatica, LIDP Policy Administration System to Salesforce.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Conducted training sessions to the UAT users to use the Salesforce application and developed a feedback custom report.

Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, OAuth, Force.com, Security Controls, Escalation rules, Assignment rules, Sandbox data loading, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, Apex Schema Builders, Tabs, Excel.

Canadian Tire, Toronto, ON

Role: Salesforce Developer/Administrator - January 2018 – February 2020

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Migrated data from external sources and performed Insert, Delete, Upsert & Export operations on millions of records. Designed and developed Service cloud and Integration.

Force.com developer toolkit including Apex Classes, Apex Triggers & Visualforce Pages to develop custom Business Logic. Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visualforce Pages as user interface.

Implemented Pick Lists, Dependent Pick Lists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects.

Implemented new strategies to enhance its growing SFDC platform, standardization of tools such as Data.com, Pardot and Lightning Process Builder for automating alerts based on opportunity stages and published dates.

Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.

Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Experience with Lightning after organization moved to lightning from classical salesforce.

Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.

Implemented CPQ System to improve user experience in the Quoting process using Salesforce.

Created Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.

Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.

Worked on Lightning components by using Aura frame work.

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.

Implemented Sales cloud and incorporated enhanced features as required to streamline Business Process.

Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.

Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates

Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.

Implemented Data Loader through the Command Line Interface to extract the data from database.

Extensively involved in Data Migration from three legacy systems to Salesforce.

Supported the Data Migration activities for migration the data from various business sources with the support of Salesforce.com. Migrated data from ACT CRM to Salesforce CRM using Informatica on Demand.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Worked on Apttus support project to solve ongoing bugs/issues/enhancement on another project.

Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Visualforce (Pages, Component, &Controllers),Force.com, ApttusCPQ, Security Controls, Escalation rules, Assignment rules, Sandbox data loading, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, Apex Schema Builders, Tabs, Excel.

HCL Technologies (Ally Financials), Offshore

Role: Salesforce Developer/Administrator - Oct 2015 - December 2017

Analyzed customer requirements, performed detailed analysis of business and technical requirements and designed the solution by customizing various standard and custom objects of Salesforce.com like accounts, contacts, properties, discounts, reports, and dashboards in Sales Cloud.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Designed, developed and deployed Apex Classes Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

Developed customer portal to implement web-to-lead functionality and enable lead capturing in real time.

Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management.

Responsible for Apttus CPQ/CLM packages installations and data settings in Dev sandbox.

Maintained and improved existing Salesforce implementation. Created record types and page layouts, updated validation rules, and improvised page layouts & also Involved in building Lightning components, pages and apps.

Involved in the Lightning App Builder empowers to build apps visually, without code, quicker than ever before using off-the-shelf and custom-built Lightning components.

Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.

Worked on the integration of Steel Brick to generate quotes, invoicing and discounting by sales reps along with CRM Data.

Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.

Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Developed Lightning component framework include an out-of-the-box set of components, event-driven architecture, and a framework optimized for performance.

Worked on Apttus CPQ helps channels close bigger deals faster with visibility into the latest product and pricing information, and the ability to quote quickly from any device.

Built solution on Salesforce.com platform, including development in Force.com, Visualforce, Lightning, Apex, Web Services and API's

Integrated Salesforce with other internal applications using SOAP and REST services.

Collaborated with teams to design and implement Salesforce Integration, And Apttus CPQ is used for creating quote and quote line items for order management system.

Worked with a cross-functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles.

Troubleshoot and fix defects for planned releases and production issues.

Worked with Approval processes that used Email Approvals and Parallel Approval steps

Used Process Visualizer to study Approval steps.

Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.

Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.

Worked with data migration using Salesforce data loader and import wizard.

Worked with Developer Sandbox and Force.com IDE to migrate written classes.

Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.

Responsible working with Salesforce CRM to Invoke Apex classes

Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time.

Used Tab permissions, Record Type permissions and Field Level Security to implement Component.

Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.

Environment: Salesforce.com, Visual force(Pages, Component, &Controllers),Force.com, Apttus CPQ, Security Controls, Escalation rules, Assignment rules, Sandbox data loading, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, Apex Schema Builders, Tabs, Excel.

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