RICHARD HELPA
************@*****.*** 610-***-**** LinkedIn
Office Manager with a decade-plus of hospitality, customer service & management experience. PROFESSIONAL EXPERIENCE
Dujour Café & Catering, Philadelphia, PA DEC 2017 – OCT 2020 OFFICE MANAGER POSITION ELIMINATED DUE TO COVID
Point of contact via phone and email for all clients, customer service
Payroll, vendor invoicing/billing, scheduling, supply ordering, inventory
Microsoft Office Suite: Word, Outlook, Excel & PowerPoint
QuickBooks; AR/AP
Driving monthly sales increases upwards of 20%
Seasons Culinary Services, Philadelphia, PA AUG 2012 – DEC 2017 HOSPITALITY ATTENDANT
On-site hospitality, office management for Dechert, LLP’s Philadelphia office
Professionalism & courtesy for all guests and clients
Individual time management; multitasking
Wawa Inc., Chadds Ford, PA APR 2007 - AUG 2012
CUSTOMER SERVICE MANAGER
Consistent customer service on daily basis
Cash management, scheduling, safety & employee training
Corporate management training: 50+ hours
Philly Improv Theater, Philadelphia, PA JAN 2014 – APR 2016 HOUSE MANAGER
Cash management, volunteer training
Conflict resolution, safety
EDUCATION
West Chester University of Pennsylvania, West Chester, PA SEPT 2004 - DEC 2010 BACHELOR OF ARTS, PHILOSOPHY
Philosophy Club; Student Writing Center editor
Community College of Philadelphia, Philadelphia, PA AUG 2019 – DEC 2020 CREATIVE WRITING CERTIFICATE
Dean’s List – 3.8
SKILLS
Leadership & Supervisory
Office Suite (Word, Excel, Access, PowerPoint), Quickbooks
Multitasking
Editing & proofreading documents
REFERENCES
Meghan Buozis, Hospitality Attendant (Seasons): 484-***-**** Sara Ellison, Floor Manager (Dujour): 267-***-**** Mike McGovern, Executive Chef (Dujour): 215-***-****