Customer Service Manager

RICHARD HELPA

************@*****.*** 610-***-**** LinkedIn

Office Manager with a decade-plus of hospitality, customer service & management experience. PROFESSIONAL EXPERIENCE

Dujour Café & Catering, Philadelphia, PA DEC 2017 – OCT 2020 OFFICE MANAGER POSITION ELIMINATED DUE TO COVID

Point of contact via phone and email for all clients, customer service

Payroll, vendor invoicing/billing, scheduling, supply ordering, inventory

Microsoft Office Suite: Word, Outlook, Excel & PowerPoint

QuickBooks; AR/AP

Driving monthly sales increases upwards of 20%

Seasons Culinary Services, Philadelphia, PA AUG 2012 – DEC 2017 HOSPITALITY ATTENDANT

On-site hospitality, office management for Dechert, LLP’s Philadelphia office

Professionalism & courtesy for all guests and clients

Individual time management; multitasking

Wawa Inc., Chadds Ford, PA APR 2007 - AUG 2012

CUSTOMER SERVICE MANAGER

Consistent customer service on daily basis

Cash management, scheduling, safety & employee training

Corporate management training: 50+ hours

Philly Improv Theater, Philadelphia, PA JAN 2014 – APR 2016 HOUSE MANAGER

Cash management, volunteer training

Conflict resolution, safety

EDUCATION

West Chester University of Pennsylvania, West Chester, PA SEPT 2004 - DEC 2010 BACHELOR OF ARTS, PHILOSOPHY

Philosophy Club; Student Writing Center editor

Community College of Philadelphia, Philadelphia, PA AUG 2019 – DEC 2020 CREATIVE WRITING CERTIFICATE

Dean’s List – 3.8

SKILLS

Leadership & Supervisory

Office Suite (Word, Excel, Access, PowerPoint), Quickbooks

Multitasking

Editing & proofreading documents

REFERENCES

Meghan Buozis, Hospitality Attendant (Seasons): 484-***-**** Sara Ellison, Floor Manager (Dujour): 267-***-**** Mike McGovern, Executive Chef (Dujour): 215-***-****

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