Front Desk Customer Service
Resume:
Joann M. Green
Benton Harbor, MI 49022
**************@*****.***
Objective:
A position where I can utilize my experience in management, customer service, organizing, medical training, and a variety of experiences to expand my career.
Education:
·Harrison College: IT Technician
·Everest Institute: Medical Insurance Billing and Coding
·Benton Harbor Technical Center: Certificate Fashion Merchandising
·Benton Harbor High School: Diploma
Skills and Qualifications:
·Hospitality Award
·Ability to type 35 wpm
·Excellent customer service skills
·Good organizational and verbal communication skills
·Ability to multi-task and prioritize while speaking to customers
·Knowledgeable in Word, Excel, Access, Internet, Power Point, and File Management
Employment History:
Hampton Inn, St. Joseph MI
Front Desk/Guest Services 08/2011-present (part time)
Job Summary: greet guests at the front desk and ensure they are efficiently checked in or out. Also manage payments and interact with guest to ensure all of their needs are met while staying at the hotel. Check all unresolved issues, review service requests for arrivals, welcome calls, and more.
Midwest Industrial Laundries, St. Joseph, MI
Stitchery 12/2006-02/2007
Job Summary: Stitched, stacked towels, and productivity
Kohl’s, Benton Harbor, MI
Credit Department 09/2006-11/2006
Job Summary: Customer service skills, greet customers, help customer apply for credit with a store credit card, implementing special offers for new accounts, and more.
Great Lakes Cleaning, St. Joseph, MI
Cleaning Specialist 07/2006-09/2006
Job Summary: Maintenance issues, cleaning, dusting, etc.
Batson Printing, Benton Harbor, MI
Bindery Worker 04/1999-12/2004
Job Summary: Supervised and managed a shift, machine set upon collating machine, assisted with packing and preparing products for shipping, laminating dept, quality control, docutech, and more.
Ausco Products, Benton Harbor, MI
Engineering Clerk 04/1998-10/1998
Job Summary: Managed a system that required distributing information using ECN, worked in engineering dept., numeric filing, and make copies of blueprints.
Whirlpool Financial, Benton Harbor, MI
Collections Representative 09/1997-02/1998
Job Summary: Customer service, updating info for customers, getting customers to pay their bill on time, not losing customers to bad pay history and offer incentives to keep their business, and managing files.
Imperial Printing, St. Joseph, MI
Bindery worker 04/89-08-1996
Job Summary: Lead operator, packaging, laminating, quality control, and supervised and managed a shift.
Reference:
Available upon request
Willing to relocate..
Contact this candidate